GMARG Meeting Tuesday 18 th September 2018 Todays Agenda Todays - PowerPoint PPT Presentation

GMARG Meeting Tuesday 18 th September 2018

Today’s Agenda Today’s Agenda Item Description Time Number Allotted 1 Introduction/confirmation of attendees 5 mins 2 Review of Previous Minutes and Actions 15 mins 3 Eircodes 5 min 4 Data Sharing Agreement 5 min 5 PPM Emergency Credit 5 min 6 GNI Verbal Updates: 20 mins  ComReg consultation on 1850 numbers  Future PPM Solution  Siemens Regional File issue  Front Office Arrangements verbal update  [Impact Assessment on] Priority Flag change  Vulnerable and Priority Customer Annual reconciliation  Customer Complaint Process Implementation  MPD 5: Change of Shipper Correction & Amendment Verbal Update – implementation of Change of Mind  Meter reading update  SoLR DDR verbal update  Revenue Protection update  Schema Release 2019 7 CRU Verbal Update 5 mins 8 AOB 5 mins 2 2

2. Review of Previous Minutes & Actions 16 August 2018 Action Status Overview Responsible Number G121 Open Data Processing Agreement: GNI to revert with updated text/drafting for GNI Code Mod G 175 Open GNI to maintain watching brief on Eircodes, co-ordinate future go-live project GNI/All plan with ESBN, outline reasons for 1-month after ESBN. All to consider impact of simultaneous versus sequential implementation G 190 Open MPD 5 (Correction/ Amendment): GNI to respond to CRU comments and GNI submit edited version of MPD G 202 Open Priority Customer Flag: GNI to submit to CRU for approval GNI G 203 Open Misdirected Payments: Technical process to be addressed as part of any PPM GNI enhancement project, Financial arrangements to be discussed at that stage G 206 Open GMARG ToR including revised CR/DDR timelines. CRU to provide update in CRU/Shippers first half of year on final version of GMARG ToR. Shippers to comment to CRU by end of August 3

2. Review of Previous Minutes & Actions 16 August 2018 (continued) Action Status Overview Responsible Number G 240 Propose Expected Customer Complaints: Shippers provided estimates of the levels of Shippers to Close complaints for new process G 241 Propose Future PPM Solution: GNI to engage with Secure ref proposed solution, with GNI to Close ESBN on NSMP timelines and technology decision points. G 242 New Schema Release - GNI seeks feedback on proposed detailed schema release Shippers project plan timelines by COB 30th August G243 New Schema Release - GNI to arrange bi-lateral meeting with each Supplier to agree GNI/Shippers detailed market testing timelines within the overall proposed market testing timeframe of October and November G244 New PPM Refund Process - Shippers to respond to proposed November 2018 roll-out Shippers of the enduring quarterly PPM refund process by COB 30th August 4

3. Eircodes

Eircodes • GNI has started to roll-out Eircodes onto our internal GNI systems ‒ Not all GPRNs include a Eircode yet (about 76% are populated as of yesterday) ‒ Will not be issued to Shippers in market facing messages • GNI has had a conference call with ESBN to detail our respective Eircode plans ‒ Will continue to liaise with ESBN on timings • GNI proposes to introduce Eircodes, into MM, 1-month post ESBN Schema in April • In 2019 closer to the implementation time, subject to licencing, GNI can provide a bulk file to Shippers who request one • GNI urges Shippers to consider implications on their own systems, in particular for dual fuel customers 6

4. Data Sharing Agreement

Data Sharing Agreement • At Code Mod Forum discussion on the Regulatory risk potential of “double jeopardy” • Risk potential of “double jeopardy” identified as key issue • GNI working to explore options to minimise risk and will revert to industry 8

5. PPM Emergency Credit

PPM Emergency Credit • Please refer to note circulated to GMARG on 12/09/18 ‒ Currently € 5 ‒ End-users difficulty during Storm Emma

6. GNI verbal updates 11

• ComReg consultation on 1850 numbers • Future PPM Solution • Siemens Regional File issue • Front Office Arrangements verbal update • Impact Assessment on Priority Flag change • Vulnerable and Priority Customer Annual reconciliation • Customer Complaint Process Implementation • MPD 5: Change of Shipper Correction & Amendment Verbal Update – implementation of Change of Mind • Meter reading update • SoLR DDR verbal update • Revenue Protection update • Schema Release 2019 12

GNI GNI Customer Customer Ser Service vice Shippe Shipper r Sur Survey ey 2018 2018/19 /19 GMARG 18 th September 2018

GNI Customer Service - Shipper Survey 2018/19 RECAP - 2017 Customer Experience Survey GNI carried out its first customer experience survey of Shippers/Suppliers in Nov/Dec 2017 • WHY? We wanted to get a better understanding of your experience of dealing with GNI. What did we do well? Where could we improve? • WHO? We surveyed 23 x middle/senior management personnel in 16 organisations • WHAT? Views on a wide range of topics across a wide range of organisations • HOW? Face to Face or phone interviews • RESULTS? Key challenges identified • ACTIONS: Initiatives developed to address key challenges e.g. PPM User Guide / Training 14

GNI Customer Service - Shipper Survey 2018/19 2018/19 Customer Experience Survey GNI proposes to follow up on the initial survey with further surveys in 2018/19 • WHY? to take a deeper look into how GNI handles suppliers’ day -to-day issues & queries to measure and monitor customer service performance over time • WHO? Issue survey to 200-300 personnel in operational roles, including CSRs • WHAT? Focus on high volume operational issues and queries (mainly retail related) • HOW? Email survey (10 – 15 questions) • WHEN? Early October 2018 for a benchmark survey Quarterly / Biannually thereafter (‘pulse’ survey of 3 -5 questions) 15

Revenue enue Pr Protection otection GMARG 18 th September 2018

Revenue Protection Working Group Update New working group to be formed Closing out Commencing • new terms of reference to be drafted (GMARG/CRU for sign-off) 2017/18 Work: 2018/19 Work Scope: 1. Market Process Definitions (MPD) x 3 • MPD 44: Revenue Protection - Identification of Unauthorised Interference • Code of Practice Approval: MPD 45: Revenue Protection - Recovery of Siteworks Costs • MPD 46: Revenue Protection - Recovery of Energy Costs • Working Group submitted Code of 2. Reporting Arrangements Practice for approval in June 2018 3. Review of RP Siteworks Charges • Working group meeting Fri 14 Sep reviewed CRU feedback received in Timeline: • Oct 2018 – March 2019 early September Process: • Working Group to respond and mark-up • RP Working Group to develop documents CoP by end Sep 2018 • Submit to GMARG for information / circulation 17 • CRU to review and approve

Sc Schema hema Release elease - Upd Update te GMARG 18 th September 2018

Schema Release Update • Updated GasMap Schema to Go Live 31 Jan 2019 • W/E 7 Sep 2018 - Schema Installation Package issued to Suppliers • W/E 14 Sep 2018 - Bilateral kick-off meetings with suppliers (IT/PM contacts) • W/E 21 Sep 2018 - Issue test plan updated project plan • W/E 28 Sep 2018 - GNI to install updated schema on GNI test environment • W/E 5 Oct 2018 - Suppliers to confirm installation of updated schema on their test environments - IBM to initiate contact with Suppliers re Market Assurance process • Oct/Nov 2018 - TESTING ‒ Shipper User Acceptance Testing (UAT) ‒ Cross Participant Testing (CPT) 19

7. CRU Updates 20

CRU Updates • CRU 21

8. GMARG Proposed Meetings Day (in-person meetings Meeting/ Date have 10:30 am starts, calls Call have 10am starts) Thursday Meeting 18/10/2018 Thursday Call 15/11/2018 Thursday Meeting 13/12/2018 22 * Conference Call slots subject to agreement at previous physical GMARG

8A. A.O.B. 23