Fiscal Year 2018 Budget Work Session Economic Growth Department June 6, 2017
Economic Growth Department Purpose To provide the Board with an overview of the Economic Growth Department operations and proposed Fiscal Year 2017-2018 Budget 2
Economic Growth Department Presentation Outline Overview of Economic Growth Department – Overview of Divisions • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks – Proposed Division Budget – Department Budget – Summary 3
Economic Growth Department Presentation Outline Overview of Economic Growth Department – Overview of Divisions • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks – Proposed Division Budget – Department Budget – Summary 4
Economic Growth Department Mission Statement To foster and guide the physical and economic growth of Lake County, in partnership with our residents, business community and local municipalities, while focusing on efficiency, quality of life and the balance between a diverse economic base and protecting Lake County’s natural resources and unique heritage. 5
Economic Growth Department Presentation Outline Overview of Economic Growth Department – Overview of Divisions • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks – Proposed Division Budget – Department Budget – Summary 6
Economic Growth Department Organizational Chart Economic Growth Economic Growth Economic Growth Department Department (60.0 FTE) Director Director (2.0 FTE) Building Services Planning and Zoning Economic Development and Division Division Tourism Division (35.0 FTE) (14.0 FTE) (9.0 FTE) 7
Presentation Outline Overview of Economic Growth Department – Overview of Administration and Building Services Division • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks – Proposed Division Budget – Department Budget – Other Issues – Summary 8
Building Services Division Mission Statement To administer and enforce all building and licensing related laws, rules and regulations in order to protect the health, safety and welfare of the public by providing precise, well-organized, impartial, prompt and professional building code enforcement to the citizens of Lake County. To provide the highest level of customer service by a fully- trained team dedicated to serving the public. 9
Presentation Outline Overview of Economic Growth Department – Overview of Building Services Division • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks – Proposed Division Budget – Department Budget – Summary 10
Building Services Division Organizational Chart Economic Growth Building Services Department Director (35.0 FTE) Building Services Division Management (3.0 FTE) Fire Inspections/Plans Building Inspections Permitting Plans Examinations Licensing Investigation Examinations (9.5 FTE) (5.0 FTE) (10.5 FTE ) (5.0 FTE) (2.0 FTE ) 11
Presentation Outline Overview of Economic Growth Department – Overview of Administration and Building Services Division • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks – Proposed Division Budget – Department Budget – Summary 12
Building Services Division Levels of Service Division services include: – Permitting – Plans Review – Fire safety plan review / inspections – Contractor licensing – Building inspections 13
Building Services Division Levels of Service Division Activity Levels (FY16) Incoming Telephone Calls 40,332 In-Person 10,461 Faxes 6,031 Emails 14,200 Web permitting 4,034 14
Building Services Division Levels of Service • Permitting – Administer all building and licensing laws, rules and regulations in order to protect the health, safety and welfare of the public Permit Activity (FY16) Single-Family New Construction 732 Multi-Family New Construction 33 Commercial Structures 9 Renovation, Additions, Alterations & Repairs 12,382 Total 13,156 15
Building Services Division Levels of Service • Building and Fire Safety Plans Review – Perform technical reviews of construction plans to ensure plans of proposed structures meet the local, state and national building codes – 2016 Construction Plan Reviews: 6,333 16
Building Services Division Levels of Service • Building and Fire Safety Inspections – Licensed building inspectors ensure that the construction of building structures meets the local, state and national building codes – Licensed fire inspectors provide the highest level of fire and life safety reviews in the most economically feasible manner while maintaining compliance with adopted codes and standards – 2016 Inspections: 41,479 17
Building Services Division Levels of Service • Contractor Licensing – Resolved 441 complaints in FY16 regarding unlicensed individuals, unsafe structures and reports of work without permits – Issuance of local contractor licenses and verification of State registration, insurance and workers’ compensation for 13,188 contractors in FY16 18
Presentation Outline Overview of Economic Growth Department – Overview of Administration and Building Services Division • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks – Proposed Division Budget – Department Budget – Summary 19
Building Services Division Accomplishments • Building Inspectors, Plans Examiners, and Licensing Investigators, through education classes and testing, obtained a total of 20 additional state certifications • Instituted certification pay program for all licensed staff to ensure consistent service delivery • Assumed owner/builder type Special Master cases allowing the Building Services Division to assist homeowners in clearing violations on their property before fines are levied • Hosted nine (9) continuing education classes/workshops for county & city inspectors as well as local contractors 20
Presentation Outline Overview of Economic Growth Department – Overview of Administration and Building Services Division • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks – Proposed Division Budget – Department Budget – Summary 21
Building Services Division Efficiencies • Through a focus on process improvement: – 65% decrease in average customer lobby wait time: • FY15 – 23 minutes • FY16 – 8 minutes – 40% decrease in turnaround time for residential permits: • FY15 – 4.01 days • FY16 – 2.40 days – 42% decrease in turnaround time for commercial permits: • FY15 – 9.11 days • FY16 – 5.30 days 22
Building Services Division Efficiencies • Created a process that allows for digital review and approval of master file construction plans expediting the permit issuance time • Increased the number of licensing investigators leading to substantially decreased response times for resolving contractor complaints • Established a cross training program for both inspectors and permit technicians to ensure staff is equipped with the skill-sets needed to answer all questions 23
Presentation Outline Overview of Economic Growth Department – Overview of Building Services Division • Mission • Organizational Chart • Levels of Service • Accomplishments • Efficiencies • Benchmarks – Proposed Division Budget – Department Budget – Summary 24
Building Services Division Benchmarks – Inspections Inspections Completed (FY16) 250,000 224,599 200,000 150,000 106,128 100,000 70,048 45,168 50,000 38,735 21,202 13,059 N/A 0 Lake Alachua Marion Orange Pasco Polk Sarasota St. Lucie *Florida Benchmark Consortium
Building Services Division Benchmarks – Inspections Inspector FTEs (FY16) 70.0 60.0 60.0 50.0 40.0 36.0 30.0 20.0 15.0 11.8 9.5 10.0 7.0 5.0 N/A 0.0 Lake Alachua Marion Orange Pasco Polk Sarasota St. Lucie *Florida Benchmark Consortium
Building Services Division Benchmarks – Inspections Inspections per Inspector per Year (FY16) 5,000 4,670 4,500 4,240 4,077 3,834 4,000 3,743 3,500 2,948 3,000 2,500 1,866 2,000 1,500 1,000 500 N/A 0 Lake Alachua Marion Orange Pasco Polk Sarasota St. Lucie *Florida Benchmark Consortium
Building Services Division Benchmarks – Plans Review Plans Reviewed (FY16) 14,000 11,634 12,000 10,114 10,000 9,142 8,000 5,802 6,000 4,000 2,927 2,000 1,195 N/A N/A 0 Lake Alachua Marion Orange Pasco Polk Sarasota St. Lucie *Florida Benchmark Consortium
Building Services Division Benchmarks – Plans Review Plans Examiner FTEs (FY16) 16.0 15.2 14.0 12.0 10.0 8.0 6.0 5.0 4.6 3.5 4.0 3.0 3.0 2.0 N/A N/A 0.0 Lake Alachua Marion Orange Pasco Polk Sarasota St. Lucie *Florida Benchmark Consortium
Building Services Division Benchmarks – Plans Review Plans Reviewed per Plans Examiner per Year (FY16) 3,000 2,612 2,518 2,500 2,023 2,000 1,500 976 1,000 500 398 382 N/A N/A 0 Lake Alachua Marion Orange Pasco Polk Sarasota St. Lucie *Florida Benchmark Consortium
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