figure 1 household satisfaction with retailer measures
play

Figure 1 Household satisfaction with retailer measures Gas - PowerPoint PPT Presentation

Apr 19, 2023 •289 likes •575 views

Figure 1 Household satisfaction with retailer measures Gas Electricity 70 68 65 69 69 63 67 67 64 64 62 63 66 62 67 65 61 62 59 58 54 57 51 51 Survey 1 Survey 2 Survey 3 Survey 4 Survey 1 Survey 2 Survey 3

  1. Figure 1 – Household satisfaction with retailer measures Gas Electricity 70 68 65 69 69 63 67 67 64 64 62 63 66 62 67 65 61 62 59 58 54 57 51 51 Survey 1 Survey 2 Survey 3 Survey 4 Survey 1 Survey 2 Survey 3 Survey 4 Overall Satisfaction Customer Service Billing Overall satisfaction Customer Service Billing 1

  2. Figure 2 – Overall satisfaction of households with energy services (cont.) Business/Household VIC/SA 74 69 69 68 67 65 64 63 68 66 64 64 61 53 59 57 Survey 1 Survey 2 Survey 3 Survey 4 Survey 1 Survey 2 Survey 3 Survey 4 Business Household Vic SA 2

  3. Figure 2 – Overall satisfaction of households with energy services NSW/QLD/SE QLD WA/TAS/ACT 74 73 71 70 69 73 72 66 67 67 67 67 62 60 66 64 64 65 61 64 59 58 Survey 1 Survey 2 Survey 3 Survey 4 Survey 1 Survey 2 Survey 3 Survey 4 NSW QLD SE QLD WA TAS ACT 3

  4. Figure 3 – Overall satisfaction of households/businesses with energy services Survey 4 63 32 5 Survey 3 69 26 5 Household Survey 2 64 30 5 Survey 1 67 28 5 Positive Neutral Negative Survey 4 57 38 5 Survey 3 68 26 6 Business Survey 2 65 32 4 Survey 1 61 34 5 Positive Neutral Negative 4

  5. Figure 4 – Satisfaction with level of competition 50 (-6) 41 40 39 39 (-8) (-9) (-2) 39 (-9) 33 33 (-1) (+5) 17 (-11) 11 (-4) B H NSW Vic Qld SEQ WA SA Tas ACT Positive Neutral Negative 5

  6. Figure 5 – Satisfaction of households with level of competition Survey 4 39 39 22 Survey 3 49 33 19 Survey 2 41 35 24 Survey 1 40 39 22 Positive Neutral Negative 6

  7. Figure 6 – N/A 7

  8. Figure 7 – N/A 8

  9. Figure 8 – Household’s value for money of all services 71 69 (+2) 66 (-1) 62 (+3) 58 (0) (0) 51 (-5) 34 (-8) Electricity Gas Internet Mobile phone Insurance Banking Water Positive Neutral Negative 9

  10. Figure 9 – Household’s value for money of electricity services Survey 4 34 43 22 Survey 3 48 39 12 Survey 2 42 46 12 Survey 1 46 44 11 Positive Neutral Negative 10

  11. Figure 10 – Household’s value for money of gas services Survey 4 51 33 16 Survey 3 63 30 7 Survey 2 56 37 7 Survey 1 56 36 7 Positive Neutral Negative 11

  12. Figure 11 – Household’s satisfaction with number of electricity outages 75 74 73 71 76 (0) 70 (+2) (-12) 68 (-2) (-3) 65 63 (-3) (-7) (-7) 48 (-21) B H NSW Vic Qld SEQ WA SA Tas ACT Positive Neutral Negative 12

  13. Figure 12 – Household’s satisfaction with duration of electricity outages 68 65 64 64 63 63 (+5) 62 66 61 (+2) (-5) (+4) (-3) (+4) (+3) (+1) 45 (-11) B H NSW Vic Qld SEQ WA SA Tas ACT Positive Neutral Negative 13

  14. Figure 13 – Household’s satisfaction with number of electricity outages Survey 4 70 19 11 Survey 3 74 18 8 Survey 2 73 20 7 Survey 1 75 18 7 Positive Neutral Negative 14

  15. Figure 14 – Household’s satisfaction with duration of electricity outages Survey 4 61 29 10 Survey 3 62 30 8 Survey 2 60 32 8 Survey 1 64 28 7 Positive Neutral Negative 15

  16. Figure 15 – Household’s confidence in future reliability 46 46 43 (-4) (-7) 41 (+2) 42 (-8) 36 34 34 32 (-13) (-21) 29 (-20) (-16) (-14) B H NSW Vic Qld SEQ WA SA Tas ACT Positive Neutral Negative 16

  17. Figure 16 – Household’s confidence in future reliability Survey 4 36 41 24 Survey 3 45 38 16 Survey 2 41 44 15 Survey 1 50 38 12 Positive Neutral Negative 17

  18. Figure 17 – N/A 18

  19. Figure 18 – Household’s confidence in advances in technology 43 43 (-4) (-9) 35 35 34 34 33 33 (-9) 35 (-15) 30 (-12) (-12) (-10) (-3) (-21) B H NSW Vic Qld SEQ WA SA Tas ACT Positive Neutral Negative 19

  20. Figure 19 – Household’s confidence in advances in technology Survey 4 34 44 22 Survey 3 45 40 15 Survey 2 46 41 12 Survey 1 48 42 10 Positive Neutral Negative 20

  21. Figure 20 – Household’s confidence in managing their energy costs 59 57 57 57 55 54 53 53 52 51 49 47 47 47 46 45 45 44 44 44 43 43 43 42 42 41 40 38 36 30 29 29 21 21 20 20 20 19 19 11 B H NSW Vic Qld SEQ WA SA Tas ACT Ability Information Tools In the market 21

  22. Figure 21 – Household’s confidence in ability to make choices Survey 4 55 34 11 Survey 3 69 27 4 Survey 2 64 30 5 Survey 1 63 32 5 Positive Neutral Negative 22

  23. Figure 22 – Household’s confidence in availability of enough easily understood information Survey 4 46 38 16 Survey 3 57 34 9 Survey 2 50 40 10 Survey 1 51 39 10 Positive Neutral Negative 23

  24. Figure 23 – Household’s confidence in availability of tools Survey 4 42 43 15 Survey 3 53 38 9 Survey 2 48 41 11 Survey 1 48 41 11 Positive Neutral Negative 24

  25. Figure 24 – Household’s confidence in the market 38 (-3) 30 (-6) 21 21 20 20 19 19 (-9) (-11) (-14) 20 (-13) (-9) (+1) 11 (-11) B H NSW Vic Qld SEQ WA SA Tas ACT Positive Neutral Negative 25

  26. Figure 25 – Household’s confidence in the market Survey 4 21 38 41 Survey 3 33 41 26 Survey 2 30 43 28 Survey 1 32 42 26 Positive Neutral Negative 26

  27. Figure 26 – Confidence in ability to have problems resolved 60 56 56 56 56 (+2) 60 55 55 53 (-3) (-7) (-3) (+2) (-8) (0) (-4) 45 (-6) B H NSW Vic Qld SEQ WA SA Tas ACT Positive Neutral Negative 27

  28. Figure 27 – Familiarity with Ombudsman services Business 5 23 39 32 Households 3 33 35 29 NSW 3 36 34 27 VIC 3 24 34 39 SE QLD 2 34 40 24 QLD 3 37 37 23 WA 34 40 24 2 SA 5 41 35 20 TAS 3 26 37 33 ACT 25 3 34 39 Don't know Not at all familiar Not very familiar Familiar/Very familiar 28

Recommend

1 Figure 1. Figure 2. 2 Figure 3. Figure 4. 3 Figure 5. Figure 6. 4 Figure 7. Figure 8.

1 Figure 1. Figure 2. 2 Figure 3. Figure 4. 3 Figure 5. Figure 6. 4 Figure 7. Figure 8.

Log onto a dating website and find love! Make sure your face shows your true feelings. Youre being watched StoryFace (http://www.storyface.space/, see figure 1) is a digital creation based on the capture and recognition of facial emotions.

342 views • 5 slides
Who benefits from household resources? A cross-national exploration using gendered data on

Who benefits from household resources? A cross-national exploration using gendered data on

Who benefits from household resources? A cross-national exploration using gendered data on satisfaction with household income Seminar to the Economics Department, University of Reading 21 January, 2012 Susan Himmelweit

653 views • 44 slides
HPAI Control Measures and Household Incomes in Viet Nam Joachim Otte, FAO Pro-Poor Livestock

HPAI Control Measures and Household Incomes in Viet Nam Joachim Otte, FAO Pro-Poor Livestock

HPAI Control Measures and Household Incomes in Viet Nam Joachim Otte, FAO Pro-Poor Livestock Policy Initiative (PPLPI) David Roland-Holst, UC Berkeley & Dirk Pfeiffer, RVC London 1 Introduction A broad array of HPAI control measures are

276 views • 6 slides
College of Education Quality Measures Impact on P-12 Learning and Development and Indicators of

College of Education Quality Measures Impact on P-12 Learning and Development and Indicators of

College of Education Quality Measures Impact on P-12 Learning and Development and Indicators of Teaching Effectiveness Satisfaction of Employers and Employment Milestones Satisfaction of Completers - Initial Licensure Programs

249 views • 11 slides
Household Expenditure Presentation Outline This analysis presents the finding of consumption

Household Expenditure Presentation Outline This analysis presents the finding of consumption

Household Expenditure Presentation Outline This analysis presents the finding of consumption expenditure- the value of consumer goods and services acquired, used or paid for by a household for the satisfaction of the needs and wants of its

371 views • 17 slides
Retailer Collage: What is Your Relationship to Your Favorite Retailer? Janna Parker, James

Retailer Collage: What is Your Relationship to Your Favorite Retailer? Janna Parker, James

Retailer Collage: What is Your Relationship to Your Favorite Retailer? Janna Parker, James Madison University Hyunju Shin, Georgia Southern University Collage Method Collages : an expressive projective technique that allows consumers to

329 views • 12 slides
Monetary Policy Report July 2020 Chapter 1 Figure 1.1. Measures of the degree of government

Monetary Policy Report July 2020 Chapter 1 Figure 1.1. Measures of the degree of government

Monetary Policy Report July 2020 Chapter 1 Figure 1.1. Measures of the degree of government restrictions to reduce the spread of infection Index 100 100 Italy United Kingdom Norway 80 80 United states Germany 60 60 Sweden 40 40

1.04k views • 75 slides
Household Safety Household Safety Objectives Statistics on household safety Common

Household Safety Household Safety Objectives Statistics on household safety Common

Household Safety Household Safety Objectives Statistics on household safety Common injuries and accidents at home Falls Poisoning Fires and burns Choking and suffocation Environmental hazards Drowning

264 views • 22 slides
Household Safety Household Safety Objectives Statistics on household safety Common

Household Safety Household Safety Objectives Statistics on household safety Common

Household Safety Household Safety Objectives Statistics on household safety Common injuries and accidents at home Falls Poisoning Fires and Burns Choking Environmental Hazards Emergency preparedness

410 views • 15 slides
2018 Employer Health Benefits Survey Release Slides October 3, 2018 Figure 1 Figure 2 Figure

2018 Employer Health Benefits Survey Release Slides October 3, 2018 Figure 1 Figure 2 Figure

2018 Employer Health Benefits Survey Release Slides October 3, 2018 Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 19 Figure 12 Figure 22 Figure 13 Figure 14 Figure 15

484 views • 29 slides
1*1 Figure 1. Original Figure 2. After Figure 3. After Figure 4. After fog_ image first

1*1 Figure 1. Original Figure 2. After Figure 3. After Figure 4. After fog_ image first

BLACK AND WHITE POSITIVE SLIDES George Agius/Frank Ventura Photography was always a popular camera. In other words there is no pastime, and with the ever increasing need to develop a negative and then availability of cameras, films and reexpose

233 views • 4 slides
GC3 Retailer Webinar Series April 30, 2014 The Coop Story: How a leading Danish Retailer is working

GC3 Retailer Webinar Series April 30, 2014 The Coop Story: How a leading Danish Retailer is working

GC3 Retailer Webinar Series April 30, 2014 The Coop Story: How a leading Danish Retailer is working to eliminate endocrine disrupting chemicals from its products What is the GC3? A cross sectoral, B 2 B network of more than 70 companies and

357 views • 35 slides
b What are household projections and why are they important? Household projections are the

b What are household projections and why are they important? Household projections are the

Calculating Farehams Housing Need b What are household projections and why are they important? Household projections are the starting point for assessing local housing need. The projections show the household numbers that would

444 views • 10 slides
Figure 1: Team Logo 2 Figure 2: AISC SSBC Event Logo [1] Figure 3: Vertical Load locations [1]

Figure 1: Team Logo 2 Figure 2: AISC SSBC Event Logo [1] Figure 3: Vertical Load locations [1]

Figure 1: Team Logo 2 Figure 2: AISC SSBC Event Logo [1] Figure 3: Vertical Load locations [1] Table 1: Load combinations [1] 3 Figure 4: Construction Site Plan for Competition [1] 4 5 1 2 6 3 7 4 8 Figure 5: Preliminary Deck Trusses

256 views • 25 slides
Retailer To Consumer Legislation And The Pros and Cons of Reciprocity Tom Wark, Executive

Retailer To Consumer Legislation And The Pros and Cons of Reciprocity Tom Wark, Executive

Retailer To Consumer Legislation And The Pros and Cons of Reciprocity Tom Wark, Executive Director NAWR Wine Retailer Summit 2018 Permit Laws VS. Reciprocity Laws PERMIT LAWS : Any retailer in any state may apply for a states Shipping

731 views • 14 slides
Proposal of Household Economy- Environment Accounts by Household Type 13 th AIM International

Proposal of Household Economy- Environment Accounts by Household Type 13 th AIM International

Proposal of Household Economy- Environment Accounts by Household Type 13 th AIM International Workshop @ NIES, Japan Feb 16-18, 2008 National Institute for Environmental Studies Yuko Kanamori Backgrounds and Objective The household sector

270 views • 23 slides
Figure 1c Figure 1d Figure 1g Figure 1f Supplementary Figure 1c Supplementary Figure 1g

Figure 1c Figure 1d Figure 1g Figure 1f Supplementary Figure 1c Supplementary Figure 1g

Figure 1c Figure 1d Figure 1g Figure 1f Supplementary Figure 1c Supplementary Figure 1g Figure 5e, right panels. WT+Rap WT+Rap WT Con WT Con DDX6 ESC #2 DDX6 ESC #2 WT+HBSS WT+HBSS WT+RAP WT+RAP Actin LC3 WT Con WT Con DDX6 ESC #2

281 views • 10 slides
RTIA Customer Satisfaction Survey Customer Satisfaction Survey Presentation Objectives

RTIA Customer Satisfaction Survey Customer Satisfaction Survey Presentation Objectives

RTIA Customer Satisfaction Survey Customer Satisfaction Survey Presentation Objectives Methodology Respondent profile and travel behavior Satisfaction rating highlights: overall, 2010 vs. 2004, visitor vs. resident, business vs.

449 views • 30 slides
ACSI American Customer Satisfaction Index TM Customer Satisfaction: A Key Element for an

ACSI American Customer Satisfaction Index TM Customer Satisfaction: A Key Element for an

ACSI American Customer Satisfaction Index TM Customer Satisfaction: A Key Element for an Effective Business Strategy Click to edit Master subtitle style Forrest V. Morgeson III, Ph.D. Director of Research, American Customer Satisfaction Index

1.29k views • 61 slides
BALANCED SCORECARD BALANCED SCORECARD Integrating Cost, Quality, & Satisfaction Integrating

BALANCED SCORECARD BALANCED SCORECARD Integrating Cost, Quality, & Satisfaction Integrating

BALANCED SCORECARD BALANCED SCORECARD Integrating Cost, Quality, & Satisfaction Integrating Cost, Quality, & Satisfaction Measures Measures Steven W. Jagiela Jagiela Douglas J. Helfrich Steven W. Douglas J. Helfrich Management

668 views • 48 slides
October 17, 2015 Jack M. Mintz School of Public Policy University of Calgary Figure 1:

October 17, 2015 Jack M. Mintz School of Public Policy University of Calgary Figure 1:

Background Information October 17, 2015 Jack M. Mintz School of Public Policy University of Calgary Figure 1: Household Net Worth to Personal Disposable Income 7 6 5 4 Canada USA 3 1970 1971 1972 1973 1974 1975 1976 1977 1978

328 views • 6 slides
Figure 2 . Figure 3 . Figure 4 US Nuclear Industry Is Achieving Record Levels of Performance

Figure 2 . Figure 3 . Figure 4 US Nuclear Industry Is Achieving Record Levels of Performance

Figure 2 . Figure 3 . Figure 4 US Nuclear Industry Is Achieving Record Levels of Performance (1980-2000) 90 89.6 85 Capacity Factor (%) 80 75 70 65 60 55 80 82 84 86 88 90 92 94 96 98 2000 All 103 Units Figure 5 THE

489 views • 10 slides
1 Functional group classifications Chapter 2 - Alkanes Classification of hydrocarbons: aliphatic

1 Functional group classifications Chapter 2 - Alkanes Classification of hydrocarbons: aliphatic

Atoms of ethylene sp 2 -Hybridization of carbon Figure 1.24 Figure 1.25 sp -Hybridization of carbon Acetylene is a linear molecule Figure 1.29 Figure 1.28 HO O H VSEPR - Prediction of molecular geometry CO sp 3 - Tetrahedral geometry, 4

454 views • 3 slides
Figure 4.1 Drawing hands by MC Escher Figure 1.2 The brain viewed from above, with right hemisphere

Figure 4.1 Drawing hands by MC Escher Figure 1.2 The brain viewed from above, with right hemisphere

Figure 4.1 Drawing hands by MC Escher Figure 1.2 The brain viewed from above, with right hemisphere displaced to reveal the corpus callosum Figure 1.1 Embryonic origins of the cerebral hemispheres Rolandic fissure (or central sulcus) Sylvian

547 views • 53 slides

More recommend