FEATURES Cases Structure/ Examples Messages Structure Interactions with Users Unified Searching PMS Direct Communication Rules Comment to Message Inspections/Incidents Metadata Comment in Case Purchasing Crew Channels Mobile bTeam Vessel-Office Technical Details bTeam Communication and Mail Characteristics
CASES STRUCTURE #1/4 Immediate Case Creation straight from email Click here Back to main menu
CASES STRUCTURE #2/4 Case Details and Default Description (body of message) Click here Back to Cases Structure
CASES STRUCTURE #3/4 Metadata and linked messages Every message that arrives as a reply to another that is linked to the case, gets linked too! Back to Cases Structure
CASES STRUCTURE #4/4 Tasks assigned to responsibles with Type of Task, Status, Scheduled/Due Date Communication board that keeps history of all internal discussion for the subject End of Cases Structure Back to main menu
EXAMPLE PMS CASE – MONITORING OF DEFECT #1/4 Case description and metadata allows to easily search and track progress All exchanged messages between vessel, office & supplier/technicians are linked to the case Back to main menu
EXAMPLE PMS CASE – MONITORING OF DEFECT #2/4 Tasks of case may include (not limited to) Defect Evaluation , Ordering, Forwarding, etc Tasks are distributed via workflow to responsibles. Work time can be logged under each task allowing management to track productivity and streamline procedures Back to main menu
EXAMPLE PMS CASE – MONITORING OF DEFECT #3/4 Custom message categories per Case type Quickly classify your case-messages with drag & drop Back to main menu
EXAMPLE PMS CASE – MONITORING OF DEFECT #4/4 Communication between users exists inside the case allowing to follow up on the case Comments may include attachments as well as requests for reply at specific time or date End of Example PMS Case Back to main menu
EXAMPLE INSPECTIONS CASE – VETTING INSPECTION #1/3 Case description and metadata allows to easily search and track progress All exchanged messages between vessel, office & Major are linked to the case Back to main menu
EXAMPLE INSPECTIONS CASE – VETTING INSPECTION #2/3 Tasks of case may include (not limited to) Request for Inspection, Deficiency, Response to Major, Follow up to Vessel etc Tasks are distributed via workflow to responsibles. Work time can be logged under each task allowing management to track productivity and streamline procedures Back to main menu
EXAMPLE INSPECTIONS CASE – VETTING INSPECTION #3/3 Communication between users exists inside the case allowing to follow up on the case Comments may include attachments as well as requests for reply at specific time or date End of Example Inspection Case Back to main menu
EXAMPLE PURCHASING CASE – ORDERING OF CABIN/DECK STORES #1/3 Case description and metadata allows to easily search and track progress All exchanged messages between vessel, office & supplier are linked to the case Back to main menu
EXAMPLE PURCHASING CASE – ORDERING OF CABIN/DECK STORES #2/3 Tasks of case may include (not limited to) Requisition Handling, Evaluation, Order, Forwarding Monitoring, Delivery, Invoice issuing etc. Tasks are distributed via workflow to responsibles. Work time can be logged under each task allowing management to track productivity and streamline procedures Back to main menu
EXAMPLE PURCHASING CASE – ORDERING OF CABIN/DECK STORES #3/3 Communication between users exists inside the case allowing to follow up on the case Comments may include attachments as well as requests for reply at specific time or date End of Example Purchasing Case Back to main menu
EXAMPLE CREW CASE – VESSEL MGA #1/3 Case description and metadata allows to easily search and track progress All exchanged messages between vessel and office are linked to the case Back to main menu
EXAMPLE CREW CASE – VESSEL MGA #2/3 Tasks of case may include (not limited to) Approval, Allotmens, Cash to Master etc. Tasks are distributed via workflow to responsibles. Work time can be logged under each task allowing management to track productivity and streamline procedures Back to main menu
EXAMPLE CREW CASE – VESSEL MGA #3/3 Communication between users exists inside the case allowing to follow up on the case Comments may include attachments as well as requests for reply at specific time or date End of Example Crew Case Back to main menu
INTERACTIONS WITH USERS – DIRECT COMMUNICATION #1/4 From any bTeam screen, users can send a new communication, instantly Click here Back to main menu
INTERACTIONS WITH USERS – DIRECT COMMUNICATION #2/4 Apart from the participants of the communication, the initiator can insert request replies at certain time/date for some or all of them and include attachments Click here Back to main menu
INTERACTIONS WITH USERS – DIRECT COMMUNICATION #3/4 Users are notified of new incoming communications and for how many of them a reply is required The list of communications provides information about the message (reply required, attachments) and allows quick actions (flag for follow up, mark as read/unread) Click here Back to main menu
INTERACTIONS WITH USERS – DIRECT COMMUNICATION #4/4 Users can reply directly to the initiator and can also include other recipients from the message thread End of Direct Communication Back to main menu
INTERACTIONS WITH USERS – COMMENT TO MESSAGE #1/2 Upon email arrival, users can send an internal communication regarding the message Click here Back to main menu
INTERACTIONS WITH USERS – COMMENT TO MESSAGE #2/2 You can add recipients, request a reply from any or all of them within certain time and attach documents to the comment. End of Comment to Message Back to main menu
INTERACTIONS WITH USERS – COMMENT IN CASE #1/2 Whether a user is involved or not with a case and upon permission, he/she can add to the internal communication that is related to the case Click here Back to main menu
INTERACTIONS WITH USERS – COMMENT IN CASE #2/2 You can add recipients, request a reply from any or all of them within certain time and attach documents in the communication. End of Comment in Case Back to main menu
INTERACTIONS WITH USERS – CHANNEL #1/2 Grouped all interoffice communication about a topic bTeam communication functionality provides a corporate Instant Messaging service that covers companies' security needs, allowing organizations to create and control their private and secure messaging networks. Click here Back to main menu
INTERACTIONS WITH USERS – CHANNEL #2/2 Communication is performed within a closed group of participants Discussion thread where users can see the whole history of communication Conversations and files are fully searchable End of Channel Back to main menu
MESSAGES STRUCTURE Custom folders supported by rules allow easy archiving of messages Metadata on messages, helps searching and provides a unified characterization of emails across Company Click here End of Messages Structure Back to main menu
Unified Searching #1/2 No need for old messages archiving due to optimized storage and searching engines Search by multiple fields and into attachments Click here Back to main menu
Unified Searching #2/2 With our engine you can run extreme-advanced keyword searches Search results are kept until new search is made, can also be saved on creation before search, or afterwards End of Unified Searching Back to main menu
RULES #1/2 Supports limitless possibilities for rules More than one conditions can be set at the same time, using the 'AND' or 'OR' operator ‘Sender Contains’ searches for specific text on the sender ‘Subject Contains’ searches for specific text on subject ‘Recipient Contains’ searches for specific text on the recipient ‘Body Contains’ searches for specific text on the body ‘Has Attachment’ if message has attachment or not ‘Subject or Body Contains’ searches for specific text on subject or body at the same time. Back to main menu
RULES #2/2 Leave our engine to perform automatically your (routine) actions More than one actions can be set at the same time ‘Add metadata' add metadata in message ‘Copy to folder' copy a message in a select folder ‘Delete’ delete a message ‘Distribute a message' distribute a message to a specific user ‘Forward’ forward a message ‘Link message to Case’ link a message in a specific case 'Send notification' Send a notification with a predefined message to yourself or in specific user End of Rules Back to main menu
METADATA #1/2 Metadata (tags, keywords, labels) are the simplest way to organize your messages without endless layers of folders Don’t spend frustrating hours to digging through folders and folders of miscellaneous messages Back to main menu
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