Family Service Coordinator Leadership Building a Professional - PowerPoint PPT Presentation

Family Service Coordinator Leadership Building a Professional Development System that Affirms the Role of the FSC in NM FIT Lisa Rohleder, MA, DS III, FIT Regional Coordinator Cathy Riley, MA, DS III, UNM/CDD, Training and Development Consultant

Objectives •Discover what FIT personnel across the state shared about needs for service coordination training and support. •Review a proposal for a framework for FSC professional development. •Learn about national activities to develop “competencies” for Family Service Coordinators. •Contribute to the discussion on competency-based FSC professional development within FIT

FIT FSC Professional Development (oh, the places we’ve been) •Focused on Onboarding •Self-study Binder/CD •2 to 5 Modules •Online/in-person •Centralized •Isolated Trainings

FSC Professional Development Project  GOAL 1 L 1. . Collect existing information on FSC training efforts at local, regional and FIT/ECN level.  GOAL AL 2. 2. Review information with stakeholders: families, FSCs, PD Leadership Teams, ICC, FIT/ECN team, and other audiences.  GOAL AL 3. 3. Develop a sustainable system of professional development for FIT FSCs that reflects inclusive stakeholder engagement and collaboration.

Progress Update (where we are now) Knowledge and Information Gathering and Sharing EI I Communi nity In Input ut National SC Survey, November 2017 204 NM respondents- data shared with FIT Community EI Agenc ncy M Mana nager 21 Provider Agency Responses 27 mostly open-ended questions Questionna naires Current FSC Training & Support varies widely • Apr-July 2018 statewide What does your Agency FSC PD look like? Great Ideas for new & improved FSC PD • Strengths/Challenges Summary to FIT community at 2018annual • What would you like to see? meeting How can all parts of FIT collaborate for FSC PD? FIT IT C Communi nity In Input ut FIT Annual Meeting Workshop, June 2018 45 Participants- feedback & recommendations summarized Fami mily ly I Input PRO Family Leadership Conference, March 2017 14 Family survey/interviews • Family Outcomes Survey (FY 18) 2,114 FOS surveys summarized • Fami mily ly Service ce Focus Groups, July – September 2018 14 Groups in 9 locations and 2 statewide ZOOM • Coordinator In Input ut 75 FSCs • EI Personnel D Data ata FIT KIDS Database, June 2019 Number of in-active/active SCs over 1-5 years • Other data to be mined • Nati tional al S SC PD SC Professional Development Systems Material collected from IL, VA, CA , IA, CO

Recommendations from Providers Recommendations to FIT Recommendations to FIT Agencies:  Training that is available when needed  Monthly FSC meetings  Pull together what has worked for other  More Shadowing “ agencies  More on-site Training  Statewide Training Manual that guides you step-by-step from Intake – Transition  Regional Trainings and Meetings for FSCs  Higher Reimbursement Rate for FSC services “We realize that EI has become  FSC Topics online more specialized. We realize we  Videos for FSC professional development need to do a lot of training.”  Mentorship models

Focus Group Participation July – September 2018: 14 Groups, 9 locations & 2 statewide ZOOM sessions CDD The Children’s Workshop Los Angelitos, Las Cumbres New Vistas, BMSI Roundtree Themes GIB Dungarvin Pinehill  FSCs reported their most effective learning experiences La Vida happen when they are shadowing, doing the work, and receiving feedback. BMSI LifeROOTS ENMRSH Inspirations MECA  Many FSCs reported that the early training they received did Alta Mira CARC not prepare them for the work. Abrazos Los Pasitos NAPPR Mescalero PB&J Region IX  FSCs observed that they must continually learn in order to UNM Focus stay current and be competent to work with the diversity and UNM DCCP complexity of families. NMSD  FSCs expressed their concern about the size of caseloads, amount of paperwork, and lack of acknowledgement of their role and value to the team. Amplified, Aprendamos, MECA, Tresco, Zia 75 FSCs shared their experiences & recommend ations

In the words of FIT FSCs: “ When I started I was taking over another FSC’s caseload. I got to be “Even though I’ve been in the field over with her for 2 weeks…The motto was ‘fake it till you make it.’” 5 years… I’m still learning every day.” The qualities that an FSC needs: “being open to diversity, not being judgmental. Also I think being a team player, “I had a really, really good co- “Other disciplines being able to multi-task. You’re basically everything in worker…She was a mentor .” don’t really see that SC role.” the importance of SCs- that we’re the “You have to be very creative when it comes with working with other people.” glue that holds things together.” “The hardest part to train is the care, “I don’t think they have a clue consideration, the love. I feel like we have to as to what we do…they often “Where would you train that. People can forget that. There’s a have unrealistic expectations be without a SC?” baby here. Sometimes people just think of how quickly we can get about doing the paperwork.” things accomplished.”

6/12/19 Proposal: FSC Professional Development Framework Skill Sets Foundations (Competencies) Additional knowledge/skills Traini ning ng T Tool K Kit: integrates state level packaged in appropriate formats content/resources with FIT provider for FSC learning agency mentorship, shadowing, and reflection for structured FSC learning For example: ” (ECLN online courses) “Attachment Vitamins” Child Development: Discovery, Unfoldment and Variations State Resources Provider Resources Topics FSCs have suggested: • Topical Online Learning (examples): • CAPTA/CARA  Orientation to FIT • Policies and Procedures • Facilitating Teams  Intake & Referral • Mentorship Models • Skills specific to particular disabilities (e.g ASD)  RBI  IFSP  ECO • Structured Shadowing FSC Networking & Communities of Practice Linked specifically to  FRBEI w/follow-up  Transition • FSC Listserv  EI Practices/Coaching • Guidance Documents • Program-based Training Proposed: • Videos • Regional FSC Mini-Conferences & Reflective Supervision • CESU ECEP, NMSD, NMSBVI, EPICS, PRO FSC Online CoPs • FSC Trainers’ Community of Practice

National SC Work: RKSSC Purpose: to empower, acknowledge & increase • Quality and quantity of SCs who are respected and valued as team members • Unique skills that SCs must possess so training and professional development reflects and supports required knowledge and skills • SCs as professionals, leaders and early intervention experts • SCs ability to carry out DEC Recommended Practices and Part C IDEA activities unique to their role • To align service coordination with other state and national initiatives

Discussion (oh, the places we’ll go…) • What are your thoughts about the FSC Professional Development Framework proposal? (pros and cons!) • What do you think about a competency- based certification process for FSCs? (pros and cons!) • Additional thoughts and recommendations?

RESOURCES for FSC Professional Development . National Service Coordination Community of FIT Service Coord. Listserv : FIT-SC-L@LIST.UNM.EDU Practice (SC CoP) within the Division for Early launched 1/9/19 357 subscribers Childhood (DEC) of the Council for Exceptional Children: Who’s posting? What’s being posted? https://www.dec-sped.org/servicecoordinationcop workshops/trainings • • FIT/ECN • family resources PRO • • FIT guidance documents • Agency Mgrs. etc. The latest training resource from the • FIT activities • ECEP National SC Workgroup: • national events such as • NMSBVI “Strolling Thunder” • NMSD Real Scenarios for Real Service Coordinators and 1 FSC • An activity-based resource that illustrates how the five coaching characteristics (joint planning, observation, action/practice, reflection, feedback) FSC Training Schedule through 2019: can be used by service coordinators to gather July 11 & 25 Sept. 5 & 19 Nov. 7 & 21 information and support families.

Ongoing Support for FSCs in FIT • How will you recognize the work of FSCs in your agency? • How will you acknowledge the value of the FSC and the work they do within the team? • What could FIT do to support the work of FSCs statewide?

Final Thoughts on Leadership When a Leader is a “Hero” She/he is expected to have all the answers, solve all of the problems, and fix everything for everyone else. When a Leader is a “Host” He/she has the skills to promote shared learning, effective group decision-making, reflection, visioning and goal-setting, and mutual accountability. From “Five Elements of Collective Leadership” https://nonprofitquarterly.org/2018/02/01/five-elements-collective-leadership /