F24 F24 Notification and Crisis Notification and Crisis - PowerPoint PPT Presentation

F24 F24 Notification and Crisis Notification and Crisis Management Management January 9, 2013 January 9, 2013

About F24 About F24 F24 Group F24 Group Founded: April 2000  Headquarters: Munich, Germany  Clients: 500+ International Customers in more than 70 countries  Publicly Traded: IPO 2006  Offices: United Kingdom, France, Spain, Czech Republic, USA  2011 Deloitte Technology Fast 50 Company  Corporate Focus Corporate Focus   High-security telecom alerting and crisis management solutions  Consulting and support for Crisis Management & Business  Continuity Management  Specialists in services to large-scale companies and public-sector

FACT24 FACT24 Basic Information Basic Information FACT24 is an ASP solution  Clients require no additional hardware/software  Administration & operation via any PC (Internet) or by  telephone FACT24 is globally available in 8 languages (4 new  languages in 2013) Main Functions Main Functions Alerting, Emergency Notification and Crisis Management  Telephone Conferencing  Info Hotline   Case Manager

F24 Customers F24 Customers Trade, Banking & Insurance Trade, Banking & Insurance Energy & Industry Energy & Industry IT & Telecommunications IT & Telecommunications Health & Pharma Health & Pharma Other Organizations Other Organizations Transport & Logistics Transport & Logistics

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F24 Case Manager F24 Case Manager Features: Features: Web-based platform for multidirectional communication between  any number of key personnel using a variety of devices Real-time exchange of instant messages, information,  documents and files Data from different alerts can be incorporated during an  emergency Subscription to relevant messages from news portals / social  networks (Twitter) as RSS feeds Chronological, tamper-proof list of all activities in an emergency  log

F24 Case Manager F24 Case Manager 10.01.2013 Seite 9

FACT24 Availability FACT24 Availability 99.998% 100% Contractually Guaranteed Availability Actual Availability 0 min. 105 min. Actual Downtime Potential Downtime per Year The past 4 years FACT24 has had 100% availability

FACT24 Information Security and Data FACT24 Information Security and Data Protection Protection Proactive Action Redundancy Proactive Action Redundancy   24/7/365 monitoring Service Providers   Daily penetration tests Data Centers   Consistent patch management Internet Backbones   Continuous training Telco Carriers   Background checks for new hires Physical Lines   External audits Hardware   ISO 27001 & BS-25999 certification Firewall   State-of-the-art development Systems  process Databases   Non-disclosure agreement with all Technical Staff staff

Are You Really Are You Really Prepared? Prepared? During Hurricane Sandy, organizations and  municipalities delivered more than 10 million alerts 10 million alerts . The most critical component of any emergency is  the ability of an organization to communicate to their targeted recipients in a timely and effective manner. The key emergency notification best practice is to  use multiple contact paths (landline, email, SMS, mobile phones, etc.) to ensure that each alert conveys critical information or a call to action that reaches each intended recipient. According to the International Telecommunication  Union 87 percent of the world population have some type of mobile device

We Can’ ’t Prevent t Prevent We Can Disasters… …. . Disasters

But We Can Help You But We Can Help You Manage Them Manage Them

Thank you! Robert Mattes Managing Director F24 United States Inc. 1330 Avenue of the Americas, Suite 23A New York, NY 10019 ∙ United States of America +1 212 653 0948 ∙ office_us@f24.com WWW.F24.COM Germany | USA | Great Britain | France | Spain | Czech Republic