Experiences of the National Digital Strategy in Mexico Advances in e-Government and Open Data Digital Government Services Governance of Digital Government Open Data TEL 55 APEC 1
Telecommunications Reform Establishment of an Telecommunications and Universal Digital broadcasting updated Inclusion Policy, legal framework The National Digital to promote competition. Strategy Reinforcement of the Internet access became a institutional framework and constitutional right the creation of the Federal Institute of Telecommunications (IFT). Source:: http://www.reformas.gob.mx/en/ 2
47.02% households with Internet Access 2 Internet users Time spent online: 4 65.5 Millions 2 Daily average use via PC 4:36:00 horas Mobile Phone Lines Daily average use via mobile 110 Millions of subscriptions 3 3:25:00 horas Mobile Internet Users 71.6 Millions of subscriptions 3 Share of web traffic per device 4 PC: 56% Source:: Population: 121,005,815 1 1. CONAPO Indicadores de la dinámica demográfica 1990-2010 y de proyecciones Mobile: 39% de población 2010-2030 de México y las entidades federativas. 2. ENDUTIH, 2016 Male 48.8% 3. IFT Segundo Informe Trimestral Estadístico 2016. 4. We are Social Web Index: Guide to Digital, Social & Mobile in 2015. Pág. 201. Tablets: 5% Female 51.2% Other device: 0.1% 3
Highest political support “The objective of the National Digital Strategy is to improve the use of technology to trigger our country ´ s development. We are looking to develop a more innovative, competitive and prosperous Mexico, and ICTs are great means to reach these noble purposes. We are dancing a historic opportunity to transform our country and create a better Mtra. Arely Gómez, Minister of Enrique Peña Nieto, President Alejandra Lagunes Soto Ruiz, future for all Mexico” . Public Administration / ¨ I will of Mexico / Opening address Coordinator of the National Digital strongly support the implementation Strategy and Chief Information during the presentation of the of the The One Stop Shop, the Open Officer (CIO) / “The National Digital National Digital Strategy Data Policy and the Usage of ICT as Strategy is the government's a platform to government commitment to transform Mexico transformation. ¨ through technology, face the present and be well prepared for the future" 4
National One-Stop Shop gob.mx ...2012 - 2013 ...2015 - 2016 Today ● The Decree and Provisions ● ● More than 1,000 websites of the A single government website of the National One-Stop Federal Public Administration among the most visited in Shop are published Mexico Government portals without ● It starts the operation of traffic ● www.gob.mx New government-citizen relationship ● IMSS services are carried out ● 2,890 public services are in person digitized ● 8 of 10 IMSS’s services are digital ● Telecommunications Reform ● The migration begins of the websites of entities of the ● New Digital Communication ● National Digital Strategy Federal Public Administration Model Coordination is created ● Capacity building to more ● A platform for digital ● Presentation of the National than 2,000 public servants Digital Strategy participation to listen to people 5
National Digital Strategy 5 Objectives, 5 Enablers, and 68 Action Lines Objectives Enablers 6
Decree National One-Stop Shop (February 3rd, 2015) Decree establishing the National One-Stop Shop for Procedures and Government Information Government entities Addressed to all Federal government entities Entities State’s Productive Enterprises Entitles the obligation for: ● All government electronic systems to interoperate with gob.mx; ● Consolidate in gob.mx the information and communication of government sites; ● Provide information on procedures in a standardized and integrated manner; ● Operate with the resources that government entities have today. 7
One -Stop Shop Strategy gob.mx 8
Digital Government Services National One-Stop Shop Accessibility for motor, gob.mx/gobierno hearing and visual disabilities e-gov 145 government entities are already 287,294,678 migrated to gob.mx and are under visits since continuos innovation process August 3rd, 2015 Access information to 1,362,834 8:38 min 39% 299 government entities. average visits average time visits with mobile devices per day per visit Decreto por el que se establece la Ventanilla Única Nacional para los Trámites e Información del Gobierno. 9
Advances National One-Stop Shop gob.mx/tramites e-services Access to more than 3,029 public services 4,000 services with digital service standard Information Sheets - 3,029 Downloadable forms - 642 Web forms - 978 Decree establishing the National One-Stop Shop for Procedures and Government Information 10
National One-Stop Shop gob.mx/participa gob.mx/apps e-participation Mobile certified apps Next SFP’s releases: SIDEC and gob.mx 1,248 themes on public consultation with e-ID and mobile payment +27 thousand on-line petitions from citizens . Links to: Open Government website ● Federal Commission for Regulatory Improvement - ● Regulatory consultation You Evaluate gob.mx/tuevaluas ● 11
National One-Stop Shop gob.mx/indicadores e-performance Global: 8 indicatos @GobMX most active world’s government account 12
Digital Service Standard Service Information Downloadable Mexico Japan Web forms sheets forms Sources of ID Document/ Public Services Trust CURP (Unique Population Registry Number/Birth Certificate), SEGOB 1 Consultation and printing of birth certificates for the APF SEDENA ID card of the National Military Service 2 3 SRE Passport 4 SEP Title and Professional ID 5 SAT Federal Taxpayer Registration, e.firma (e.signature) Sources of Trust Certificates 6 CFE Electric Power Receipt ● In accordance with Section IX of Article XIII of the Interoperability and Open Data Framework (EIDA), the following government entities were granted with the character of a source of trust by considering their attributions. 13
Digital Services Standard 14
2017 Working Plan Digital Services Standard gob.mx/tramites (e-services) Total of public services N2 with downloadable Total of tradable public services (N3 y N4) at format with the most high level at the CNTS Total of public services at the CNTS the CNTS 6,135 945 2,144 Deliverables: 978 - Graphic base - Satisfaction Survey 2015 y 2016 in 327 - Security progress 2,846 3,289 - Analysis of V/E/D first waves - Legal opinion Deliverables: Deliverables: - AA - Graphic base - Formats 52,4% 47,6% - Satisfaction Survey - More information 618 400 - Security - 100% FT AA Forms Forms - Analysis of V/E/D last waves generated 2017 2017 Seal of Excellence: -Legal opinion 2015 y 2016 - Federated ID - SSO - AA 766 - e.Firma (e.Signature) These become into - Citizen’s desk Web forms in 2017 2018 - Interoperability - Help desk 15
Seal of Excellence in Digital Government Digital Services Standard and integration to Seal of Excellence gob.mx Formats Efficiency Satisfaction Impact on citizenship More information Results of the Digital Increase the use of digital Downloadable forms Digital regulation Satisfaction Survey services Web forms Interoperability Reduce the cost of the Results of the exercises of transaction by using the process digital citizen participation or digital service Security Source of trust Integration of care Analytical Increase the index of channels completeness of digital services Accessibility Reduce the delivery time per Content migration channel with the use of the online care channel Military ID card of the Education Health Digital IMSS, Economy SAS/ Your Title and SEDENA 2017 Pilots in the Renewable energies National Military SEP Energy SS SE Professional ID COFEPRIS enterprise next Ministries and Service Federal SENER Government Electricity Foreign CURP (Unique Electronic Delivery Interior Environment Environment impact Electric Power Entities Commission Affairs Population Registry Bureau /Energy Passport SEGOB SEMARNAT Receipt manifestation (MIA) CFE SRE Number/Birth Certificate) Regulatory Commission 16 16
2016 Releases Online Federal Highway Transportation Licensing (SCT): F avoring the ● productive sector of motor transportation. Establishment of Simplified-share Companies (SAS): ● Providing the possibility of incorporation of Simplified Shares Companies online in just 24 hours. Digital IMSS: 8 out of 10 services are performed over the Internet, as well ● as the medical appointments. SAGARPA apps: #SagarpaProduce and #SagarpaMercados facilitate the ● information access to products and markets. SENER on line: Renewable energies on line, has digitized the public ● services of the energy sector, while meeting the commitments of clean energies. Digital COFEPRIS: Generates more than 2 millions for users. ● Digital SEP: Promoted an online citizen participation exercise and consulted ● the 2016 Educational Model, as well as the launch of the @prende 2.0 program that seeks to encourage digital skills in students and teachers. Mexico’s Challenge: It seeks to promote the solution to public problems ● through innovation, inviting our entrepreneurs to generate solutions with technology. 17
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