Digital Innovation and Information Technology DRAFT 2019 - 2024 Technology and Digital Strategy Brampton is a digital-first municipality that provides leading municipal services and experiences to our citizens and workforce our strategy exceptional process data connected digital PRIORITY PRIORITY PRIORITY PRIORITY PRIORITY customer digitization driven city workforce experiences & workplace Bramptonians will A well-run City is Brampton will become Through community The City's workforce OUTCOMES OUTCOMES OUTCOMES OUTCOMES OUTCOMES increasingly use an founded upon a data-driven and industry will become array of high quality well-designed, digitized organization that makes partnerships increasingly tech-savvy, City services that have processes. Core City operational and Brampton's smart city digital and data been designed processes will be strategic decisions work will leverage literate, will have digital-first and mobile digitized end-to-end, informed by trusted existing assets (PSN, modern digital tools at ready, the experience taking advantage of and accurate built infrastructure), their fingertips, and will of which will rival the modern technology data analysis that adding sensors and be well positioned to best online experiences capabilities such as online provides clear and controls to create a digital identify and adopt forms and digital actionable insights nervous system that emerging technology to signatures, modern allows for improved improve City services. payments and mobile management and Digital Acumen will increased community become a required knowledge about how the leadership competency urban ecosystem operates
our principles 1 2 3 4 5 Strategically aligned Design for Identify and Maximize benefit Standardize and focused on digital first understand the true and reuse before business outcomes user need buying new 6 7 8 9 10 Plan for business Service and process Resources, Small fast Appropriately transformation design before empowered and agile delivery mitigated technology accountable teams risk foundational Focus on service Robust technology Clear Building high redesign and business governance accountabilities performance transformation IT teams
Digital Innovation and Information Technology our alignment 2019 - 2024 Technology and Digital Strategy matching our priorities to yours TECHNOLOGY & DIGITAL STRATEGY a well-run city well designed, standardized and digitized processes are the foundation of a well-run city Effective technology governance; strategically aligned investments, clear business outcomes and benefits realization Modern end-to-end digitized processes Effective stewardship of assets – improved asset management systems A modern and digital workplace and workforce Exceptional customer digital experiences Mobile technology enabling 40% of the workforce that are mobile workers Data-driven City – optimizing service delivery Digital community engagement – listening to the community Open and transparent government a city of opportunities a mosaic a green city a safe & healthy city TECHNOLOGY & DIGITAL STRATEGY TECHNOLOGY & DIGITAL STRATEGY TECHNOLOGY & DIGITAL STRATEGY TECHNOLOGY & DIGITAL STRATEGY Technology solution improvements Service delivery informed by Increased information sharing from Connected City program focused around economic development to increased understanding of customer and with partners Waze helping upon improving quality of life for support investment and preferences and expectations better understand and react to the community, investments lead to employment attraction transportation patterns - reducing increased real-time understanding Improved digital communications, congestion in the City, Strava - of how the City operates and flows, Streamlined digital development through new website and digital encouraging active transportation modernized traffic lights, intelligent processes to speed development communications opportunities (automated) traffic counting permitting increased safety Embracing increased digital Improvements to the technology Community Lab - to support the engagement using new technologies that support transit services, Modernized (LED) lighting in parks Connected City program, and techniques, and increased including Wi-Fi on buses hackathons, stimulating local digital transparency around open data Transit upgrades economy around the Connected Community engagement and data City concept Crowdsourcing and community crowdsourcing - Tree Planting and Improved recreation program engagement to co-produce and Tree Canopy information with the booking systems Accessible, multilingual digital maintain important information community services about our community Modernized (LED) lighting in parks Easier to find and rent community spaces online Building energy monitoring and improvements Accessible, multilingual digital services Community energy data program Expanded public Wi-Fi in civic spaces
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