Event Manager Role • Safety Event Manager with QPrecision
• About User Roles • Users in Safety Event Manager are assigned roles depending on the kinds of tasks they will perform to resolve events. • User roles determine the privileges and kinds of information to which you have access. • Event Manager role is a crucial role in the Safety Event Manager resolution process. • Other user roles include: – Department Leader – Analyst – Investigator – Event Submitter – System Administrator 5/11/2016 2
• Event Type Assignments • Event Managers are responsible for managing events based on specific event types. • Each Event Manager must be assigned at least one event type. • Event Managers can be assigned access to multiple or all event types based on their area of responsibility. • Event Managers are notified when an event of the type assigned to them is reported, regardless of department. 5/11/2016 3
• Event Manager Assignments • The Event Manager role is assigned to users according to their area of expertise. • An example of an Event Manager who may be assigned a specific type or types of events is the Pharmacy Director. • Event Managers can have different privileges based on their role. For example, Event Managers who have access to all events are typically responsible for closing events. • The privilege to view all events is usually assigned to users who were responsible for managing incident reports before SEM with Qprecision was implemented, such as the Risk, Safety, and/or Quality Management staff. 5/11/2016 4
• Who Is An Event Manager Event Managers can have different levels of responsibility. Responsibilities can include verifying event data, facilitating event resolution activities, and delegating tasks to appropriate members of the team. • Reviews the event report and adds or corrects Ensures Data Accuracy information based on area of expertise • Answers manager-level questions, if needed • May classify events to enable correct notification Enables Appropriate • May flag events to route them to key administrative Resolution processes such as peer review • Gathers information about underlying causes by Makes Effective Use assigning follow-up investigations to key team of Resources members, if needed • May close events upon resolution • May reopen events if additional investigation is needed Manages the Database • May delete duplicate, incomplete, or wrongly entered events • Runs reports to identify trends and improvement Analyzes the Data opportunities 5/11/2016 5
• Typical Event Manager Workflow Review Event Details Receive Notification Event is Reported in SEM • Add or correct details if needed • For event types assigned, a with QPrecision • Classify the event notification email is received • Add/edit severity level For events that do not need follow-up Assign Follow-ups Note: This workflow may vary • Assign general investigations, if by facility, in accordance with needed organizational policy and procedure. • Assign a Root Cause Analysis, if needed Perform Analysis Close the Event • Run reports on event data • Conduct Follow-up Confirm that all event activity • has been completed May also be performed by Department Leaders and Analysts • May also be performed by designee 5/11/2016 6
• Key Takeaways • The Event Manager role is a crucial role in the Safety Event Manager resolution process. • Event Managers are responsible for managing events based on specific event types. • An Event Manager can be assigned access to one or more types of events based on their area of responsibility. • The privilege to view all events is usually assigned to users who were responsible for managing incident reports before Safety Event Manager was implemented, such as the Risk, Safety, and/or Quality Management staff. 5/11/2016 7
• Tools & Resources • Help – User Guide – Online Help • Quantros Support – http://quantros.com/supportportal.htm – Email: support@quantros.com – Dial (408) 957-3300 (5:00 am – 6:00 pm PST, Monday – Friday) – For emergency help after support hours, call 1-888-827-4248, option 2. This service is for Severity 1 issues only. 5/11/2016 8
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