Engaged Employees What Do They Want? Bernadette Fortenbaugh Lori - PowerPoint PPT Presentation

Engaged Employees What Do They Want? Bernadette Fortenbaugh Lori Gillespie CMS Leadership Institute

Engagement: What is it? • Employee Engagement is the emotional commitment the employee has to the organization and its goals. 3/30/2018 Engaged Employees: What Do They Want? 2

What Gets You Excited about Your Work? WHY PEOPLE STAY  Fair Pay  Job Security and  Supportive Management/ Stability Great Boss  Autonomy, Creativity  Being Recognized, Valued and a Sense of Control and Respected  Location  Benefits  Diverse, Changing Work  Meaningful Work, Making a Assignments Difference and Contribution   Pride in Organization, its Fun on the Job  Mission Being Part of a Team  and Product Work/Life Balance  Great Work  Loyalty/Commitment to Environment/Culture Organization or Co-Workers  Flexibility  Comfort on the Job SatisfACTION Power- Bev Kaye 3

Survey Says…  Exciting Work and Challenge  Career Growth, Learning and Development  Working with Great People and Relationships Same for Everyone?  Stay Conversation Bev Kaye  Motivators Assessment Gostik & Elton  Engagement Profile Kevin Kruse  Communication, Growth, Recognition, Trust 3/30/2018 Engaged Employees: What Do They Want? 4

What Do We Know? • Think of successful companies • What they have in common? • Ex. Seattle Fish Market • Happy employees- happy customers- and productivity & performance up! 3/30/2018 Engaged Employees: What Do They Want? 5

Why Do We Care? 3/30/2018 Engaged Employees: What Do They Want? 6

Impact on Business…… on Individuals 3/30/2018 Engaged Employees: What Do They Want? 7

Models- What We Know WHY PEOPLE STAY Without a tangible means for • • Impact must be real, and people must assessing success or failure, see how their work makes a difference motivation deteriorates • Understanding how people impact • People need to be able to gauge others provides a sense of purpose and their achievement and level of motivation contribution as often as possible • People who don’t see their impact may minimize effort and maximize benefits to themselves Everyone needs others to acknowledge, take an interest in, • and care about who they are • People who see themselves as invisible, generic, or anonymous cannot love their jobs Patrick Lencioni 8

Career Fit 3/30/2018 Engaged Employees: What Do They Want? 9

What Do They Want? • Bev Kaye (Exciting Work and Challenge, Career Growth, Learning and Development, Working with Great People and Relationships) • Lencioni model (Known, Job Matters, Measurement) • Kevin Kruse (Communication, Growth, Recognition, Trust) • Ideal job: interests, skills, values • Research • Surveys/ focus groups: EVS/ other • “Watercooler”…. • So…. How do we get our employees more engaged? 3/30/2018 Engaged Employees: What Do They Want? 10

How Do We Get Employees Engaged? • Employee Strategies • CMS Program/ Office Strategies • CMS-Wide Strategies 3/30/2018 Engaged Employees: What Do They Want? 11

Employee Strategies • Career workshops • Career exploration/ planning, IDP, Resume, Interviewing, Satisfaction Power • CMSLI leadership courses • Role and topic based; multiple venues, needs assessments • EQLeadership, relationship building, communication, etc. • Organization development with teams • Self-development assessments -MBTI, SDI, Eqi, DiSC, Strengths Finder • Career and Leadership Coaching • Mentoring -formal and informal • Recognition- at multiple levels • Related training for managers- partnering, coaching, 360 Feedback 3/30/2018 Engaged Employees: What Do They Want? 12

CMS Program/ Office Strategies • CMS program/ office workgroups- employee driven action plans based on specific EVS/ other feedback • Skills training- Project Management, IT, COTR, Lean, etc. • Cross-component collaborative initiatives 3/30/2018 Engaged Employees: What Do They Want? 13

CMS-Wide Strategies • Telework • Work schedule flexibilities • Improved internal communication (DICE) • CMS Awards program • Collaboration technology • Intra-Agency Rotation Program (4 th cohort) • Competitive development programs • HHS collaborations/ opportunities (e.g. recruitment) • Employee Assistance programs (work-life balance, employee health, etc.- the whole employee) 3/30/2018 Engaged Employees: What Do They Want? 14

Outcomes: What We Found • Employees are eager for/ appreciate career opportunities (training, coaching, mentoring, rotational programs, shadowing….) • Employees like added opportunities to engage with their managers (1 on 1, etc.) • Employees appreciate improved communication vehicles (All-hands, TJI/ Manager newsletters) • Employees like support for work-life balance (telework, work schedule flexibilities, improved technology, Employee Assistance Programs) • Managers/ employees appreciate advice on career development • “Repeat Business” with OD clients • Positive feedback from coaching clients • Client testimonials and qualitative feedback 3/30/2018 Engaged Employees: What Do They Want? 15

How Will We Know Employees are More Engaged? • Performance/ behavior changes • Culture change: recognition/ trust • Possible EVS engagement index movement • Improved relationships • Performance increases • More discretionary effort • Happier employees • And… 3/30/2018 Engaged Employees: What Do They Want? 16

Network: what strategies have you tried to engage your employees? • Open discussion….. 3/30/2018 Engaged Employees: What Do They Want? 17

Key Takeaways • Consider key factors in employee engagement • Big 3: Exciting Work/Challenge; Career Growth, Learning and Development; Working with Great People and Relationships • Known, Job Matters, Measure How I’m Doing • Individual Motivation (Communication, Growth, Recognition, Trust) • Career Fit (values, skills, interests) • Examine strategies to address employee engagement • Discuss outcomes and results • Network with other HHS colleagues- compare approaches 3/30/2018 Engaged Employee: What Do They Want 18

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Resources • For additional information please visit: • *Bev Kaye, Love ‘Em or Lose ‘Em • *Bev Kaye, Satisfaction Power • https://careersystemsintl.com/ • *Patrick Lencioni, Managing for Engagement • https://www.tablegroup.com/ • Ken Blanchard, The New One Minute Manager • Kevin Kruse, Employee Engagement 2.0 • https://www.kevinkruse.com/profile/ • Tom Rath, Strengths Finder 2.0 * Book and training 3/30/2018 Engaged Employees: What Do They Want? 20

Bernie Fortenbaugh, SPHR, ACC Contact Information bernadette.fortenbaugh@cms.hhs.gov Lori Gillespie lori.Gillespie@cms.hhs.gov CMS- Division of Talent Development 3/30/2018 Engaged Employees: What Do They Want? 21