E-Resilience Conference 21 April 2016 Technology at Work: A - PowerPoint PPT Presentation

E-Resilience Conference 21 April 2016 Technology at Work: A systems perspective Dr. Richard A. MacKinnon Insight Director – Future Work Centre #alwaysonculture #eResilience

Introduction and Overview Work as a system Considering technology at work Email Wearable technology Building e-resilience? #alwaysonculture #eResilience 2 21 April 2016

The Future Work Centre Our core aims:  Educate the public about what occupational psychology has to offer  Help organisations make evidence- based decisions  Raise the bar of occupational psychology practice in the UK  Develop the next generation of occupational psychologists #alwaysonculture #eResilience 3 21 April 2016

“The World of Work” #alwaysonculture #eResilience 4 21 April 2016

Considering a systems perspective #alwaysonculture #eResilience 5 21 April 2016

Wearable technology #alwaysonculture #eResilience 6 21 April 2016

The intra-personal level What does it mean for the individual?  What individual differences play a role here?  Personality  Skill  Behaviour  How can we use this information to improve the experience?  How can we inform, support and educate the user?  How can we influence designers? #alwaysonculture #eResilience 7 21 April 2016

How do we use email? #alwaysonculture #eResilience 8 21 April 2016

How do we use email? #alwaysonculture #eResilience 9 21 April 2016

The inter-personal level How does technology impact relationships at work?  Facilitating communication across borders and time-zones  Facilitates flexible working arrangements  Communication between team members  The role of hierarchy and senior role-modelling  Email’s role in incivility in the workplace  The impact on relationships outside of work  Work/non-work spillover  Boundary management strategies #alwaysonculture #eResilience 10 21 April 2016

The organisational level How is technology introduced and used?  The redundancy of one-size-fits all policies and regulations  The role of training in appropriate use  Explicit and implicit messaging about technology  “How will my wearable tech data be used?”  Who “wins” when it comes to fitness tracking?  Organisational norms about responsiveness, flexible working and availability.  Organisational support for healthy use of technology  What does wearable tech mean for organisational security and employers’ liability?  The role of culture e.g. psychological safety and monitoring #alwaysonculture #eResilience 11 21 April 2016

The socio-economic level Considering the broader context  The legal framework for technology usage  France  The Netherlands  The economic context for technology-driven change  The speed of technological innovation  The accessibility of new technology #alwaysonculture #eResilience 12 21 April 2016

Building eResilience? #alwaysonculture #eResilience 13 21 April 2016

Building e-Resilience? The relevance of a systems perspective  Research highlights one size does not fit all  Considering resilience at multiple levels beneficial  Requires inquiry and interventions at multiple levels  Psychologists can’t do this alone  Multi-disciplinary approaches can be more inclusive #alwaysonculture #eResilience 14 21 April 2016