Dyna ynamic mics 365 365 for for Energy gy is Data Communication’s 360 ° software solution for the Electricity and Gas industries. Based on Dynamics 365 platform, Dynami amics 365 for Energy incorporates innovative features and specialized functionality to fully meet the Sales, Marketing & Service needs of energy companies, whether they are energy suppliers or network administrators. At the same time, Dynam amics 365 for Energy is a fully customizable solution offering unlimited flexibility and adaptability. Challenges Ideal Solution Desired Outcomes Lack of flexibility in adapting constant • Flexible deployment Efficient business management, as • • business changes dictated by Greek legislation Ι n alignment with Best international as • Time-consuming and costly consulting • well as Greek Business Practices Extensive management & reporting • services capabilities for energy market Native integration with Microsoft • Time consuming integration with 3 rd Dynamics NAV and Dynamics 365 Practical data-driven decision making • • party systems CRM platforms and accelerating the decision-making cycle Lack of 360 ° consumer view in the • Centralized customer view from • energy market different business units (such as Operating costs’ reduction • Electricity and Gas) Incorporation with existing Microsoft Quick adaption to changes to a multi • • solutions participant market
Dynamics 365 for Energy Dynamics 365 for Energy combines the innovative features of an internationally leading CRM, NAV solution along with rich functionality necessary to meet the best practices of Energy market. 360 ° customer view Decision Making Business Agility Reporting Personalized service Practical data-driven Scale as needed and • • • Automated sales’ cycle • decision making changes on demand processes High reliability of • Adding a new user or Faster and efficient Acceleration of the • • • financial statements customer service business decision- branching out your Improved accuracy of • making cycle business regionally ‘’On financial forecasts The Fly’’ Data Communication fully meets the Sales, Marketing and Service needs of the Energy industry
Dynamics 365 for Energy on Azure Dynamics 365 for Energy is an innovative CRM and NAV solution leveraging Microsoft Azure Services for energy enterprises. It provides all the functionality as well as the tools necessary for efficient Bu Busi siness ss Man Manage agement and fulfils the Sal ales, s, Mar arketing an and Service needs ds of of Energy gy Supp ppliers / Network Administ strat ators . Microsoft Power BI BI natively incorporates with CRM, NAV and other Microsoft stack. Upgraded service experience, faster service delivery at sales points, quick adaption to energy sector business changes in international and Greek market and Marketing Automation and Social Media Listening make Dynamics 365 for Energy the most suitable CRM and ERP solution for Electricity and Gas industry. Solution n Alignme nment nt GDPR comp mplian ance Micro rosoft t Powe wer r BI Micro rosoft t Biztal alk • Connection to hundreds of data sources, in • Digital integration via Biztalk Server interface • Data Management and outside of Microsoft stack with third party systems ( portal, AJPSoft • Data integrity billing, Loyalty Awards program, external • Drive ad hoc analysis • Compliance with complex regulations partner network etc) • personalized dashboards with a unique, 360- • Appliance no matter where you are located • Integration with back office systems degree view of the energy industry • Seamless connection
Customer Success Story Dynamics 365 for Energy on Azure Win Results Zeni Θ , the top energy provider (natural gas & electricity) in the Greek market, has Utilization of international Best Practices & implementation of Greek Best • fully exploited the capabilities of Dy Dynam amics 365 fo for Energy as the comprehensive Practices offered by Microsoft ft Dynamics NAV & Dynam amics 365 365 business information solution for the energy industry and as the main support tool Direct response & quick adaptation to new market challenges • for Sales, Marketing and Service needs of the company. Automat ation of the entire sales cycle • Premier financial & commercial management • Due to its strategic decision to enter the energy supply industry, Zeni Θ has sought Enhanced productivity & reduced operat ating costs a modern, advanced 360 ° software system that: • Organized external partners’ network Covers both its activities, the supply of energy and natural gas, in a single • • system Targeted Marketing Activities • Achieves business process optimization & further automation • Improved data analysis process, more informed decision making • Brings integrated Sales, Service & Marketing Management • Personal alize zed and upgraded customer and consumer service processes • Provides extensive management reporting & data analysis capabilities • Increased customer satisfa faction • Project delivered in 2017 (tight time framework) • Information availability on on any device • Utilizes state-of-the-art technologies • Easy and friendly Microsoft Office environment • Connects with 3 rd party systems • Safety and high reliab ability • Gold aw awar ard in the Greek Technology Institution, “IMPACT BITE Awards”, in • 2018
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