Dr. Steven Katz and Kelly Fox-Galvagni Dr. Steven Katz and Kelly Fox-Galvagni teach dentists and their teams about the amazing potential that dentists and dental team members have to change lives. “ They ” don't teach that in Dental School. Nor do “ they ” teach dentists and their teams how to have fun or to be successful in their chosen career. With over 50 years of dental practice experience between them, Dr. Katz and Kelly inspire dentists to find a greater sense of purpose and become successful practitioners, while having fun along the way. Smile Potential Dental Practice Coaching 116 Broadway Malverne, NY 11565 Phone: 516-599-0214 Email: smilepotential@aol.com Web: SmilePotential.com
Information about Dr. Steven Katz and Kelly Fox-Galvagni Dr. Steven M. Katz Dr. Steven M. Katz has lived every dentist’s nightmare of seeing a thriving practice decimated by a series of serious life setbacks, including two years of disability. Yet, by developing the same strategies he teaches and implementing solid systems, he has developed a thriving General Practice, Smiles On Broadway, which has tripled in size in the last 8 years. Most importantly, he is a full-time practicing dentist, so that he is fully aware of the trends and challenges that everyone is experiencing. He has studied Practice Management with all of the “gurus” and admits that there is very little that is new, though conditions change. His degree of organization allows him to present the material in a way that is more easily adapted for the practices he coaches. He is a graduate of Columbia College, with a degree in Business and Finance (1978) and the Washington University School of Dental Medicine (1982). He completed a two-year GPR at North Shore University Hospital (1984) and continues there as an attending. He is a Master in the Academy of General Dentistry and a Fellow in the International College of Dentists. He has been a Dental Consultant to Fox News (Channel 5) and was the Team Dentist for the New York Jets for 10 seasons. He is the Senior Partner in Smiles On Broadway Dental Care and the founder of Smile Potential, Inc. a Dental Practice Coaching company on Long Island. Dr. Katz lives on Long Island with his wife, Regina and he has three beautiful daughters, ages 18-27. In June 2014 Dr. Katz released his widely acclaimed first book, “They Didn’t Teach Us THAT In Dental School”. During 2014 Dr. Katz won First Place in the Speaking Consulting Network’s Speaker Showcase, “ Spotlight On Speaking ” and he was also named “The Best New Speaker in Dentistry”. His list of references reads like a veritable “Who’s Who In Dentistry”, including Dr. Gordon Christiansen, Linda Miles, Cathy Jameson, Dr. Woody Oakes, Drs. Rich and Dave Madow, Lois Banta, Dr. Mark Hyman and Kirk Behrendt. Kelly Fox-Galvagni CDA Kelly Fox-Galvagni is one of the most knowledgeable, articulate and energetic dental auxiliaries that you will ever meet. Kelly believes that all dental professionals have the potential to be superstars and she thrives on helping them harness his potential. She has a perspective many dental consultants lack, the employee point of view and she is a master of bridging the communication gap between the dentist and their team. Kelly encourages dental auxiliaries to realize dentistry is a career, not a job. She focuses on self respect, respect for the dentist and team respect. Her love of dental technology and emphasis on embracing new techniques and ideas is contagious. Kelly takes pride in the fact that the last three practices she worked in doubled or tripled their production and collection with her influence. She is a Practice Administrator, Clinical Assistant and Certified by the Dental Assisting National Board. She lives on Long Island with her husband, Rich; they have a 21 year old daughter and 27 year old son. In her spare time she does organic gardening and raises chickens.
Smile Potential - 2015 “ Make A Difference ” A Key Note Address for Dental Professionals Dr. Steven Katz (1, 2 or 3 Hours) In order to have a “full” life we must fill our days with learning, helping people and exhausting the full range of emotions, from tears to laughter. This presentation will teach, inspire and take an audience on a rollercoaster of laughter and despair leading to emotional triumph. No one teaches dentists and their teams about the amazing potential they have to change lives. So many in our profession are “ stuck in a job ” . They have an alternative to enjoy and appreciate their work. As dental professionals we must embrace the opportunity that we have to change people’s lives, more than just fixing their teeth. We must first believe that we have the ability to affect people in many ways by understanding their emotional needs. In life we are faced with obstacles. We must enable these experiences to make us better and not bitter. I lost my practice to a series of tragedies a dozen years ago. By adopting the belief that we can make a difference, our practice has helped individuals overcome great physical and emotional hardships. The effects far transcend what dental treatment normally provides. The result is that our mission has made our work more meaningful for every member of the team. Our level of fulfillment has been far greater and our practice has sustained incredible growth, fueled by the power of our purpose. This presentation will trace the events, from my practice’s depths of despair to helping a horribly injured team member rebuild her life, to being in a position to change patients’ lives through our dental care. The process begins with showing that we care and that caring must begin with our loved ones and the fellow members of our dental teams. Recommended for: Dentists, Hygienists, Administrative Team, Clinical Assistants and Family Members
Smile Potential - 2015 They Didn’t Teach Us THAT In Dental School…or Hygiene School … Or When I First Started Working In A Dental Office… Team Strategies for Practice Success Dr. Steven Katz and Kelly Fox-Galvagni (2, 3, 4 or 6 hours) Our dental education prepared us for clinical practice, but success in our practices is more dependent on Leadership, Business Prowess, People Skills and Sales Strategies. These are interrelated skills that can be mastered through constant awareness, conscious application and persistence. This lecture will expand on the integration of these skills to drive the success of any practice, even in a challenging economy. Learn: In the current economic environment we must be proactive Clinical excellence is a pre-requisite for practice success There are strategies for conducting a successful practice that were not taught to us in Dental School …or Hygiene School…or when we first started working in a dental office Understand the importance of systems and how they impact on the success of the practice There is a process in developing team trust, commitment, accountability and attention to results. The development of a passionate, motivated and efficient team leads to practice growth, profitability and emotional fulfillment, if effort is consistent. Strengthening relationships and increasing understanding raises patients’ perception of the value of our care. The importance of differentiation in driving practice success. Strategies from “outside the box” to promote y our practice Exceeding patient expectations inspires trust and confidence. There are specific verbal skills to counter patients’ apparent objections to treatment. Patients who believe us, like us and trust us are more likely to make decisions about care independent of insurance restrictions. Recommended for: Dentists, Hygienists, Administrative Team and Clinical Assistants
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