Dr. John Dreyzehner, Haley R. Colvin & Micky Roberts | 25 th TNCPE Conference| Feb 21, 2018| Cool Springs. TN
Mission : Protect, Promote, Improve the health and prosperity of people in Tennessee. Vision : To be a recognized and trusted leader, partnering and engaging to accelerate Tennessee to one of the nations top ten healthiest states. • Primarily a Centralized state – 95 counties • 7 regions • 6 Metropolitan HDs (Partners) • Directly serve 1 in 5 Tennesseans
Customers • People in Tennessee • Workforce • Patients and Clients
People in Tennessee • Examples – Health facilities and professionals (280K) – Restaurant/Hotel inspections (112K) – Vital records-birth, death, etc certificates – Surveillance & Outbreak investigation – Legislative Process – Primary Prevention – 24/7/365 Emergency response
Workforce • Examples – Local health department – Central office – Volunteers
2 2 5 5 Strategi tegic c Workforce kforce Planni anning Focus us 1 7 Leader ershi ship Resul ults ts 3 3 6 Custo tomer mer Opera ratio tions Focus us Focus us 4 Measurem urement ent, , Analys ysis is, and Knowled ledge ge Manag agem ement ent
2013 Level 1, 2 and 3 Recognition
2014-15 Level 2 and 3 Recognition
Information provided by the Tennessee Center for Performance Excellence Prepared by the Office of Performance Management Tennessee Department of Health
Health Health 24 – Level 1 6 – Level 1 Health 3 – Level 2 19 – Level 2 22 – Level 1 1 – Level 3 Health 1 – Level 3 6 – Level 2 31 - Examiners 12 – Level 1 27 - Examiners 19 – Examiners 5 – Level 2 1 – Level 3 8 - Examiners Health 11 – Level 1 10 - Examiners Health 1 – Level 1 7 - Examiners BAG: Baldrige Advisory Group starts Information provided by the Tennessee Center for Performance Excellence Prepared by the Office of Performance Management Tennessee Department of Health
• Increased frequency of customer/patient feedback – Voice of the Customer with emphasis on Actionable Daily feedback: • Master Settlement Agreement using Tobacco Settlement Funds: Enhanced County Health Improvement Plans and introduced PDSA required planning/reporting cycles for all 95 counties:
If you remember nothing else, but you’re interested in applying what we’ve learned here, remember these elements : Emphasize the journey, not the destination. • Emphasize the growth and learning opportunity beyond the • results of the journey Link performance excellence to your broader vision • No leader or team can do this by themselves. Think about a • way the organization can be infused by Baldrige thinking. Being involved was based on your own interest and getting buy • in of supervisor Take a top down & bottom up approach to doing things better • not just right Best practice sharing •
From Baldrige Performance Excellence Program. 2015. 2015-2016 Baldrige Excellence Framework: A Systems Approach to Improving Your Organization's Performance. Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. http://www.nist.gov/baldrige.
Algebra Equation (Innovation) + (Continuous Improvement) + (Partnering + Engaging) = Acceleration [(CI)+(P&E)+(P&E) i ] = Acceleration • Improving work process (Continuous improvement) • Improving outcomes (innovations related to clinical (internal) and/or population (external [partnering & engaging] ) • Improving relationships (partnering and engaging)
TNCPE Award Levels LEVEL 4 LEVEL 3 “EXCELLENCE” LEVEL 2 LEVEL 1 “ “ACHIEVEMENT” “COMMITMENT” 55 page “INTEREST” Application 15 page 35 page Application Response Satisfies 5 page Application Application Multiple Item Response Satisfies Requirements Response Satisfies Response Basic Item Completion of Overall Item Requirements Satisfactory Requirements 300 Questions Organizational 17 Questions Profile Confirmed 91 Questions Improvement Demonstrate models Recognized Models Beginner Intermediate Advanced Highest Level
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