Discovery Island Simulation (DIS) MCS Associates Management Consultancy Services 1
Benefits of a simulation • Methods • Practice • Standards • Experience • Frameworks • Experiment Theory Simulation Best learning experience
Simulation: Learning cycle DO Communicate Measure Evaluate GOAL New Procedures Create Learn Check
Simulation considerations • Simulation of reality, is not reality • Short timeframe • Magnification of symptoms • Provide room for mistakes • No predefined outcome • Every action will impact the outcome • Application of theoretical concepts • Learn by practice • Promote team building and workgroups
Simulation global concept • Manage a seasonal tourist destination at an isolated island • Improve the infrastructure • Optimize the operations • Correlation of the island infrastructure and your organization structure • Implement and practice ITIL concepts • Different scenarios for specific situations
Simulation layout Module
Maturity Levels Achieve a higher organizational maturity though experimenting in the simulation
Improvement the organization Capability Level Re-Assessment Institutionalisation Continuous Organization culture Improvement Good practices collection Management activities development Quality structure development Improvement Project Implementation Short term recommendations Quick Wins Actual Time State 1 to 3 months 3 to 9 Months 9 to 18 months
Why Discovery Island? • The simulation: – Better learning experience – Covers all aspects of an organization (strategy, controls, objectives, projects, etc…) – Covers all ITIL processes within the lifecycle – Multiple scenarios (Lifecycle, Improvement, Maturity, Process specific, etc…) – Adaptive (can be tailored to different situations within an organisation) – Multiple languages: English, French, Spanish; ( The only existing ITIL Simulation in French)
Why Discovery Island? • MCS Associates: • High level of ITIL and Service Management expertise • Years of experience trainings, simulations and in process maturity • Highly competitive rates • Close follow up of customers • High rate of customer satisfaction • Business references worldwide
MCS Associates Management Consultancy Services If you have any questions or require further information please contact MCS Associates or one of his business partners Contact: info@mcsassociates.eu www.mcsassociates.eu Tel: 00352 306185 Management Consultancy Services Slide 11
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