Accelerating Digital Transformation Journey in the hybrid environment By , Agus F. Abdillah Chief Product & Synergy Officer Telkomtelstra Jakarta, 10 April 2018
Digital Technology become driver of disruption which bring new • business model and disrupt many industries. Digital transformation is a must for any companies or organization • to exist and it is a journey. Cloud become the driver and its adoption is fast becoming a new • trend across the industries. Although it has existed for years before. 2
Telkomtelstra Digital Transformation Program Digital Tranformation (DiTA) is a annual continuous program designed for helping customer provide insight a transformational journey within their organization. DiTA Enabling Security in Workshop + digital transformation GTM Future of journey DX Awards Workplace in Digital Era DX Awards 2018 Telkomtelstra Digital Summit March May Jun Jul Sep Nov TELKOMTELSTRA DIGITAL SUMMIT Transforming Driving digital Digital Transformation Accelerating Digital Network in Digital transformation in Journey 2018 Transformation: Driving hybrid environment Era Operational Excellence in DX Journey Last year (2017) we successsully invited more than 100+ participants from 80 companies to attended series of Digital Transformation workshop. This year (2018) we have 4 series and a Telkomtelstra Digital Summit, and planned to invite more participants than last year. 3
Digital Readiness Assessment by Vertical Industry Digital Initiator Digital Adaptor Digital Innovator Digital Laggard Digital Leader Moderate Intermediate Maximized Basic Advanced Resources Banking Property Financial Education Services Transportation Healthcare In average, Indonesia's enterprise are Retail in intermediate stage where organizations are already aware and Media looking for adoption to digital Avg. Indonesia Manufacturing environment through the consistency Enterprises of using emerging technology 0.00 3.00 1.00 2.00 4.00 5.00 4
Cloud Survey: for IaaS What DiTA attendees say about IaaS WHAT DO YOU USE Iaas/ PaaS FOR? Majority respondents uses Production Service 44,44% IaaS/PaaS for Cloud Apps Site-recovery 33,33% Development. Surprisingly, Data Back-up 33,33% IaaS/PaaS are also used as Production Service Cloud Apps Development 77,78% environment. Service Innovation 22,22% 0,00% 20,00% 40,00% 60,00% 80,00% 100,00% HAVE YOU USE IaaS/ PaaS? DO YOU PLAN TO ADD IaaS/ PaaS SERVICE IN THE FUTURE? 78 % 56 % Most of them are using IaaS/PaaS recently. 5
Cloud Survey: for SaaS What DiTA attendees say about SaaS COMPANY SIZE BY NUMBER OF WHAT ARE THE KEY WHAT KIND of SaaS PRODUCTS THAT YOUR COMPANY USE/ WANT? EMPLOYEES DRIVERS FOR YOUR COMPANY TO USE SaaS? 15 Office Suites (words, 75% presentation, spreadsheet) 10 Business innovation 75% Web Conferencing, Teaming 58% Platforms, and Social… Aligned with business 5 75% Project and Portfolio requirement 25% Management 0 Enterprise Resource Cost efficiency 67% 25% >500 251-500 101-250 51-100 Planning Increase brand >500 251-500 101-250 51-100 17% Digital Content Creation 25% awareness Existing business HR Application 17% 8% ARE THEY USING process alignment Saas NOW? Customer Relationship 17% Price 0% Management 58 % Business Intelligence 17% 83 % 0% 20% 40% 60% 80% Application Yes Business innovation and alignment with Supply Chain Management 0% No business requirement are the top key drivers for company to use SaaS will purchase SaaS 0% 20% 40% 60% 80% this year 6
Telkomtelstra Digital Transformation Framework ECE API API – Apps Programming ECE – Engaging Customer Interface to connect and Experience and strengthen scale to ecosystem . relationship. IDA IoT ITO IoT – Intelligent of Things to ITO – IT operation to Operate IDA – Intelligent Data Analytics sensors/ monitor by Automate and Build Digital to decide by creating smart connecting things surround Operation Center intelligent model. you. 7 Design from Gartner Digital Enterprise Business framework
Industries BFSI Manufacturing Resources Retail Government Education ECE ECE ECE ECE ECE ECE • Dynamic 365 • Cortana • Dynamic 365 • Web Apps • Web Apps • Web Apps • App Service • AI Solution • App Service • Azure Media • Mobile Apps • Cloud Service • Dynamic 365 Service • Cloud Service • Azure Media Service IoT IoT IoT IoT IoT IoT • IoT Hub • IoT Suite • IoT Suite • IoT Hub • IoT Hub • IoT Hub • Data Lake Storage • IoT Hub • IoT Hub • IoT Edge • IoT Edge • IoT Edge • Windows IoT • Stream Analytics • Data Lake Storage • Stream Analytics • Stream Analytics ECE API IDA IDA IDA IDA IDA IDA • Power BI • SQL server • Machine Learning • Machine Learning • Data Lake Analytics • Power BI IDA • SQL Database database • Cloud Service • Bot service • Machine Learning • Machine Learning • Power BI • Power BI • SQL Database IoT ITO ITO ITO ITO ITO ITO ITO • Office 365 • Office 365 • Active Directory • Office 365 • Office 365 • Office 365 • Active Directory • DevTest Apps • Visual Studio • SQL Database • Security Center • Active Directory • Visual Studio • Logic Apps • DDoS Protection • SQL Database API API API API API API • Notification Hubs • API management • API Management • API Management • API Management • API Management • API Management • Computer Vision • Face API • Cloud Service • Azure Location • Face API API • Loct Based Service Based Services 8
Education – Virtual Desktop and Hybrid Identity Challenges ID Syncronize with all university apps: Office 365, WiFi, • library, student data, campus portal, etc. Placing AD on-premise for security matter • Solution Hybrid Identity solution • Identity of all university apps User password • security validated in AD via connector Products & services VDI • Azure Active Directory • Azure AD connest • Office 365 • Benefits Decrease un-sync between to resource (on-premise & • cloud) Focus & managed only single Active Directory • Sync students & teacher ID into single ID • 9
Government – Traffic & Safety Management Challenges Handling city traffic and citizen safety • Utilize city devices : CCTV, Wifi, traffic light, cars, etc. • Public information of traffic • Solution Traffic Management Controler • Citizen Traffic Viewer • Products & services App services | • Data Lake Analytics | • Storage • IoT Hub | • Stream Analytics | • Event Hubs • IoT Edge | • Machine Learning • Benefits Departement of Transportation can easily managed & control city traffic • & safety Citizen have access to view city traffic • 10
Retail – Automated Customer Service Challenges Take advantage of customers ’ increasing use of mobile channels to • Customer ’ s interact with its brand business Integrating with multiple messaging apps • logic and Bot connector data Solution C# Customer service chatbot • Conversation bot • Products & services Bot services | • Cortana • Cognitice service • Benefits Better customers experience • Lower budget with resource maintenance • 11
Retail – Big Data Analytics Azure Cosmos DB Business SQL DB apps Data Lake Web & mobile apps Data Lake Store Analytics Data Factory SQL Data (Data Movement) HDInsight Blob Warehouse Operational reports (Hadoop/Spark) Storage Custom apps Analysis Machine Learning Services Analytical Event Hubs dashboards Stream Analytics Kafka on Sensors HDInsight and devices Azure Key Vault Azure ExpressRoute Azure Data Factory Operations Management Suite Private Connections Orchestration Key Management Monitoring Challenges Solution Benefits Capturing structure and unstructred data Modernizing a data warehouse Reduced time to customer insight • • • Lack of insight for targeted campaigns with big data Ability to make changes to campaigns or adjust • • Inability to support data growth product rollouts based on real-time customer reactions Instant analysis of social • • Personalized experience & promotion sentiment and customer feedback • 12
Retail – Business Intelligence with data security Optional: Securely Mobile Tablet Desktop PowerBI connect Azure Stack with App Browser App Azure Public for a Hybrid Optional: Gateway Cloud experience enables secure Your dedicated hybrid solutions custom-branded Stack Reports Portal Power BI Azure Service Azure PowerBI Power BI Report Gateway VM Bus Service Server VM https://app.powerbi.com https://powerbi.idwest. Internet cloudapp.hybridcloud.i d/reports/browse/ Data residen in Indonesia Challenges Solution Benefits Build anvanced data analytics while also Advanced reporting portal Secure sensitive data in local DC • • • securing data in local DC Securing credentian data Comply government regulation PP82/12 of data • • Combining other data and hosted in local sovereign • DC Fokus on analytics not data gathering • 13
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