Delivering the NSW gambling support and treatment system Office of Responsible Gambling Pre-tender information session
Today’s presenters Natalie Wright Eloise Nigro Rabab Hannan Director, Office of Manager, Service Delivery Paralegal, Responsible Gambling & Transformation Legal Services 2
Agenda • About the Office of Responsible Gambling • Gambling in NSW • Overview of the current gambling support & treatment model • Redesigning gambling support and treatment – the journey so far • Key recommendations • The future model • The client journey – present and future • Establishing Regional Service Providers • Information about contracting • Next steps • Q&A 3
Scope What we will cover What we won’t cover Information on the tender process X Specifics on the funding model Some of the key features of the new model X Details of the new service specifications Timeframes and next steps Questions will be taken on notice and Information on the above will be shared responded to via eTender closer to the release of the tender 4
About the Office of Responsible Gambling Develops Funds and Supports and responsible gaming commissions manages the strategy and public research in the Responsible policy advice for the gambling harm Gambling Fund NSW Government minimisation Funds the delivery Develops and Manages a of gambling support delivers education range of grants and treatment and awareness programs services programs 5
Gambling in NSW Gambling is more common in some regions of NSW. Average gambling participation rate: 53% 6
Gambling in NSW Someone I care about has a gambling problem, how can I help them? What can I do? 7
Gambling in NSW 8
Overview of current gambling support & treatment model 9
The current model 10
Redesigning services – a client centered approach 11
Client journey In the treatment and support system 12
Broad range of clients Marcus 62, Abbas, 43, Scott, 22, Simone, 21, Nelly, 46, Newcastle. Bankstown. Bondi. Sydney. Wagga Wagga. “I want to take back “We’ve got a good life “If you’re smart and “I love my mum but I “My family live in control of my money here as a family, have enough nerve, don’t want to give her another state, and I I don’t want to put and time” you can win anything” another cent. I feel got divorced a few my relationships like a human ATM” years ago” After I lost my wife, I work in financial in danger” I’d spend every evening management and loads of My mum’s been into I started spending more the guys bet on anything – in the club on the pokies I moved to Australia from gambling for a long time, time at local club as I was who will get the next and playing keno. Egypt and got a good job. pokies, keno, lotto. I never lonely after my divorce. promotion at work, the I realised I had a problem I go to the pub with my thought much of it until a I like playing the pokies, elections, whatever. when I couldn’t afford workmates, who would year ago when she started it keeps me occupied, and I Sometimes I have a bad a new fridge. drink and bet on races and asking me for money. I felt get to spend time around losing streak and I start to sports. I started joining bad and thought it was just other people. I don’t tell worry about how much them and kept it a secret a temporary issue, so I many people that I gamble money I’m losing. from my wife and family. gave her what I could. because they might My brother is threatening I want to stop, but it’s hard. But it didn’t stop. judge me. to tell our parents. 13
Redesign key recommendations Establish contracts with integrated Introduce peer support and regional service providers , supported by specialist CALD and client guide offerings Aboriginal providers Establish a quality standards Introduce a digital platform to connect clients, providers and the ORG framework Expand digital self-service tools , Implement data-led stewardship and the use of video and telephone and resource allocation across the conferencing network by the ORG 14
The proposed model 15
Establishing Regional Service Providers 16
Regional Service Providers to deliver: Collaboration with specialised CALD and Integrated services for every region 1 4 including delivery of therapeutic and Aboriginal services and delivery of culturally appropriate services, improving financial counselling the reach and integration of these services Coordination of referral, scheduling Continuous improvement through data 2 5 and follow up using provided ICT collection and reporting platform Promotion and support of expanded Support for the ORG’s targeted education 3 6 digital services and non-counselling and awareness initiatives interventions 17
Implementation of Regional Service Providers • Aiming for commencement of RSPs from 1 January 2021 • Will be a staged approach with main service delivery components included such as counselling and community engagement • Some aspects of the model such as Client Guides and Peer Support workers will be developed in conjunction with the RSPs and launched in years 2-3 18
Regional Service Providers Proposed regions 19
Regional Service Providers Proposed regions: Metropolitan areas 20
Who should apply? • Organisations with experience delivering high quality gambling counselling services • Organisations with experience delivering integrated gambling support services • Organisations with strong local population knowledge • Note: there’s no limit on the number of RSPs a provider can apply for 21
The tender process Stage 1: Stage 2: Stage 3: RSP Tender opens Evaluation commences to market of tender from 1 Jan proposals via the government website 2021 eTender NSW Winter 2020 Winter 2020 – Spring 2020 Summer 2021 22
New Model for Services – need to network and form a contracting coalition 23
Disclaimer • This presentation does not: • Constitute legal or any other professional advice • Set a final position for how we may conduct our request for tender • This presentation is provided for information purposes only to highlight issues and considerations for prospective tenderers • No guarantee is provided that the information provided is accurate or correct. 24
DCS Preference – contract with one legal entity • The new model for services reduces the number of contracts that will be established • Existing or new providers who wish to tender may need to network and form coalitions (consortia). • If a coalition or consortium wishes to tender, DCS prefers to transact with one legal entity. • The most likely scenario: Source: https://www.austrade.gov.au/Australian/Education/Services/Working- in-a-consortium/Toolkit/step-5-formalise 25
Different types of coalitions There are a number of legal constructs that can be established to support a coalition. Providers must decide what works best for them. Some examples include: • Prime contractor with subcontracted entities • Partnerships • Joint ventures • Incorporated joint ventures • If there are government entities – lead agencies may choose to bid on behalf of others 26
Prime contractor with subcontracted entities • The prime contractor will be the entity that enters into the contract for the services and may subcontract part of the services to be performed by others. • The prime contractor is legally liable for the performance of all subcontracted work and the acts and omissions of subcontractors. • It is desirable for the subcontracts to mirror the primary agreement terms (related to the part of the work subcontracted) to ensure consistency across the contracts and that legal liability falls to the entity responsible for a breach. Source: https://www.austrade.gov.au/Australian/Education/Services/Working- in-a-consortium/Toolkit/step-5-formalise 27
Partnerships • Partnership is a relationship between two or more parties who share income and Partnership losses between themselves. • Each partner is legally and financially responsible for the actions of the other partners. Each partner Profits divided Common view liable for the • Partners are equals in the arrangement among to profit actions of partners and would be governed by a partnership others agreement. • DCS would transact with the partnership. 28
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