COVID-19 Use Case Automated COVID-19 Supply Request Process simplycast.com | info@simplycast.com | 866-323-6572 ext. 1
Introduction This use case is designed to help with automating the process for gathering requests from those in self-isolation who are in need of various supplies. Through SimplyCast’s 360 automation tool, emergency managers are able to fully automate the regular sending of the supply request survey to registered contacts depending on their self- isolation status.
COVID-19 Supply Requests Automation Flow
Patient Status: Active Once a patient has been classified as being either a presumptive positive or a confirmed positive case of COVID- 19, the Medical Officer of Health must update their status using Forms C and D, which will update both the CRM contact record and the Map record respectively. Form C also contains a field asking whether the patient will be self- isolating at their residence or whether they will be transferred to a medical facility for further observation.
Survey C Sent As soon as Form C has been submitted with the patient’s updated status and location data, the supply request survey (Survey A) will be triggered to send to them. Important: The survey will ONLY be sent to the patient if self-isolation was indicated as the quarantine location when submitting Form C.
One-Week Delay The patient will then enter a one- week delay period, after which they will be run through a query to determine whether their status or quarantine location has been changed.
Status/Location Change? If the system determines the patient is still an active case and they are still in self-isolation, once the one-week delay is up they will be sent Survey C again, which they can use to request further supplies if necessary. If the patient’s status has changed or they have been transferred to a medical facility since the last survey was sent out, they will no longer receive the survey.
Repeat the Process The patient will then be put into another delay for one week, at such time they will be put through the same query to determine whether they still need to be sent the survey. Depending on how long the quarantine lasts for, emergency managers are able to add additional delays and surveys to the automated flow.
Status/Location Reversions If for any reason the patient’s status had previously changed from Active to another status (meaning they stopped receiving the survey) and then gets changed back to Active – the patient will be triggered to restart the automated flow from the beginning. This also applies to any change in quarantine location. As soon as a patient meets the required conditions for receiving the Survey again, they will be restarted in the automated flow.
Conclusion Since 2009, SimplyCast has built an engagement and communication technology stack completely in house, which means the solution is not reliant on third-party providers and can be deployed at a moment’s notice. With this technology, SimplyCast has developed an emergency technology and critical engagement solution to support national governments, provincial and state administrators, and municipal health providers. The technology can be used for mass notifications, teleconferencing, live polling, first responder recall, and more. SimplyCast created this COVID-19 template within the existing solution with no technological modification or additional development. This solution is 100% customizable and can be adjusted to meet your organization’s specific needs. If you would like additional information about SimplyCast’s solution and how it can aid in the COVID-19 pandemic, please reach out to: info@simplycast.com 866-323-6572 ext. 1 simplycast.com
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