COVID-19 Use Case Rescheduling Client Appointments simplycast.com | info@simplycast.com | 866-323-6572 ext. 1
Introduction This use case is designed to help organizations reschedule appointments that had to be canceled due to the COVID-19 pandemic in order to help reduce initial workload as the organization begins to return to normal operations. Making use of SimplyCast’s Email channel and Form Builder, in conjunction with its automation technology, appointments in need of rescheduling can be determined and rescheduled for a new date.
Appointment Rescheduling Smart Flow
Appointment Cancellation Due to the COVID-19 pandemic, many businesses had to cancel their scheduled client appointments in order to comply with public health orders. To begin the process of rescheduling these appointments, businesses can launch an automated smart flow at a specific time for their list of contacts with canceled appointments.
Rescheduling Email Clients will receive an email apologizing for the need to cancel scheduled appointments and offering the opportunity to sign up to have someone from the business reach out to reschedule once restrictions have been lifted.
Rescheduling Details Clicking the button in the email will direct clients to the Appointment Rescheduling Form, where they can provide details to be used when someone from the business reaches out to reschedule the appointment.
Follow-up Tasks Submissions made through the form can then be sent automatically to a designated staff member to allow for follow-up.
Reminders If a client does not initially click the button in the email for the signup form, they will be put into a Delay element in the smart flow and will receive a reminder email after a specified length of time to provide them with another opportunity to reschedule.
Conclusion Since 2009, SimplyCast has built an engagement and communication technology stack completely in house, which means the solution is not reliant on third-party providers and can be deployed at a moment’s notice. With this technology, SimplyCast has developed an emergency technology and critical engagement solution to support national governments, provincial and state administrators, and municipal health providers. The technology can be used for mass notifications, teleconferencing, live polling, first responder recall, and more. SimplyCast created this COVID-19 template within the existing solution with no technological modification or additional development. This solution is 100% customizable and can be adjusted to meet your organization’s specific needs. If you would like additional information about SimplyCast’s solution and how it can aid in the COVID-19 pandemic, please contact: info@simplycast.com 866-323-6572 ext. 1 simplycast.com
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