Council Performance Overview Quarter 2, 2011/12 Cabinet 15 - PowerPoint PPT Presentation

Council Performance Overview – Quarter 2, 2011/12 Cabinet – 15 December 2011

Introduction ● This presentation covers: – Context – Performance for the Council overall at Quarter 2 – A breakdown for each Corporate Priority at Quarter 2 – Cross-London comparisons using the London Councils LAPS tool for the latest available period – Summary 2

Context ● Draft budget being presented at Cabinet tonight ● Low spend high performing Council ● Significant budget constraints – frontloaded central government cuts ● Changing National Policy environment: – Housing – Localism – Health Reforms – Academies 3

Council overview Corporate Priorities Town Clean, Overall United & Supporting Centre, Customer & green & Resources shopping, involved & protecting corporate safe business Town Clean, Actions Priority United & Supporting Customer & Centre, Resources green & shopping, involved & protecting corporate safe business 4

Performance v. cost (1) Harrow is the eighth lowest funded local authority in London, putting it in the bottom quartile of 32 boroughs Form ula Grant per head £1,500 £1,000 £500 £0 Formula Grant per head of population: CIPFA London RA Benchmarking 2011-12 5

Performance v. cost (2) 6

Keeping neighbourhoods clean, green and safe   Key achievements Key improvement challenges  Household waste recycled and Street cleanliness – detritus and  composted graffiti  Street cleanliness – litter and  Repeat incidents of domestic flyposting violence  Drug users in effective Residential burglaries  treatment  Serious acquisitive crime  Serious violent crime  New technology for street cleansing & grounds mtce 7

London benchmarking Keeping neighbourhoods clean, green and safe Quartile Indicator Period Best Worst  NI 32 Q4 Repeat incidents of domestic violence  NI 15 Q1 Serious violent crime rate  NI 16 Q1 Serious acquisitive crime rate  NI 191 Q1 Residual household waste per household  NI 192 Q4 Household waste – re-use, recycling, composting  NI 195a Q4 Street and environmental cleanliness - Litter  NI 195b Q4 Street and environmental cleanliness - Detritus  NI 195c Q4 Street and environmental cleanliness - Graffiti  NI 195d Q4 Street and environmental cleanliness – Fly posting 8

United and involved communities: a Council that listens and leads   Key achievements Key improvement challenges  Volunteers engaged in No. of trained Neighbourhood  developing Housing service Champions  Adult social care user involvement  Involvement Tracker (Q1): - Satisfied with Council 9

Supporting and protecting people who are most in need (1)   Key achievements Key improvement challenges  Reablement outcomes Adult client reviews (Amber)   Adults with disabilities (LD/MH) in employment Social care clients with personal  budgets  Major adaptations to disabled people’s homes 10

Supporting and protecting people who are most in need (2)   Key achievements Key improvement challenges  School exclusions - overall  Families with direct payments  Children with protection plan over  Young people NEET 2 years  Overall school absence  Schools with good or outstanding behaviour  Corporate parenting  Ofsted assessment 11

Supporting and protecting people who are most in need (3)   Key achievements Key improvement challenges  Homelessness prevention Number homeless, priority need   People in temporary accom.  Number assisted in private rented sector Affordable homes delivered   Reletting Council housing  Dwellings returned to use 12

London benchmarking Supporting and protecting people who are most in need Quartile Indicator Period Best Worst  NI 146 Q1 Adults with learning disabilities in paid employment  NI 130 Q4 Adult social care users receiving self-directed support  NI 150 Q1 Adults – secondary MH services – in paid employment  NI 19 Q4 Rate of proven re-offending by young offenders  NI 117 Q4 16-18 year olds not in education/employment/training  Q1 Total no. accepted as homeless and in priority need  NI 156 Q1 No. of households living in temporary accommodation 13

Supporting our Town Centre, local shopping centres and businesses   Key achievements Key improvement challenges  Deliver Harrow’s long term Refreshing the People’s Network  spatial vision and wi-fi at libraries  Town Centre vacancy rate and  Visits to Museum empty commercial properties  Funding application for Tithe  Support local shopping centres, Barn Fair Trade  Visits to Leisure Centre & libraries  Sports development 14

Customer service/corporate health   Key achievements Key improvement challenges  Access Harrow waiting time, Major Planning Application  resolution and satisfaction processing  Answering calls, emails, web forms (Access Harrow)  Avoidable contact (Access Harrow)  Transactions via Web  Minor and Other Planning Application processing  Investor in People silver award – Housing and Chief Exec  Resourcing contract 15

Resources   Key achievements Key improvement challenges  Staff sickness absence IPAD reviews   Processing benefit claims  Purchase orders raised before invoice  Collecting Council Tax and Forecast budget variance  business rates  IT customer complaints  Collecting Housing rents and arrears  Capital expenditure v target  Procurement savings  IT critical systems availability 16

London benchmarking Resources Quartile Indicator Period Best Worst  BV 12 Q1 Working days lost due to sickness absence  NI 181 Q1 Time to process new benefit claims and change events  BV 9 Q1 Percentage of council tax collected  BV 10 Q1 Percentage of non-domestic rates collected 17

Summary ● The Council continues to make good progress despite a difficult funding position ● It is nonetheless aware of its challenges and actions are in place to address them 18