Lampton 360 Group Report Quarter Three 1
Purpose of report The purpose of this report is to update the cabinet on the performance of the Lampton 360 group; Recycle 360, Property 360 and Facilities Maintenance 360 for the end of quarter three. As this is the first of this type of report it incorporates activities that occurred in earlier quarters. 2
Contents Lampton 360 Overview Board of Directors Executive Summary Employment and Training Governance Recycle 360 Overview Report Property 360 Overview Report Facilities Maintenance 360 Overview Report Conclusion 3
Welcome I am pleased to highlight, the considerable progress made in terms of establishing and growing Lampton 360 and its subsidiary companies, moving the group forward in its ability to deliver services to the London Borough of Hounslow. This growth is underpinned by a strong commitment to good governance, with the group’s activities being subject to review by Price Waterhouse Cooper, the Council’s auditors and the Overview and Scrutiny Committee this quarter. This report sets out the activities of each subsidiary company, along with client feedback where appropriate. In addition, the board reports, that underpin this report are available upon request. Brendon Walsh Group Interim Group Managing Director Background to the Lampton 360 Group Lampton 360 stands for integrity, reliability and customer service. Our focus is to ensure we do the best job possible whilst maintaining positive engagement with all of our customers, employees and the general public. Our aim is to be seen and recognised as a positive influence in people’s lives. We can only achieve this by engendering a culture of openness, honesty and transparency which in turn helps our people to become great at what they do. We need to act with conviction and ensure we deliver upon our commitments. We need to live up to the standards that are set and expected of us. We want to be fantastic to work for and with. We are an organisation which is ‘of the Council’ but different, combining commercial expertise with a commitment to public service. It is a company wholly owned by the council, with all surpluses made returning to the council. We will seek out business opportunities with clients who share our values and where our activities are in line with the policies and values of our sole shareholder the London Borough of Hounslow 4
Board of Directors Lampton 360 is led by a strong board of Directors: Howard Woollaston Non-executive Chairman of the board of Lampton 360 Ltd, Howard has over 40 years experience in the property industry and is a member of Royal Institution of Chartered Surveyors. Antony Middleton Antony is a non-executive Director with considerable facilities maintenance experience in both the public and private sector, including Croydon Council. Antony sits as non-executive Director of Lampton 360 ltd, and is currently engaged in the transfer of DLO2 into FM360. Antony is Chief Operating Officer with Coast to Capital. Howard Ellard Howard has over 30 years experience as a regulator and waste management professional. Howard sits as a non-executive Director of Lampton 360 ltd with oversight particularly in the waste services provided by Lampton 360. Brendon Walsh Interim group Managing Director and Executive Director Regeneration, Economic Development and Environment. Brendon is the day-to-day lead for the group. 5
Executive Summary Lampton 360 is becoming an increasingly recognised brand. We are delighted to report another exciting quarter for the Group. As this is our first formal quarter report, we have also covered developments since the inception of the group. 6
Recycle 360 Recycle 360 is led by Interim Managing Director Dave Ward and Interim Head of Operations Dan Smyth. Recycle 360 was established to provide high quality recycling and waste collection services for its customers cost effectively and efficiently and started operating on the 31 October 2016. In October 2016, Recycle 360 took on the waste and recycling contract. At inception, the recycle shed wasn’t available to us, Recycle 360 worked with the council to find alternative solutions. The hand over from Suez was not comprehensive. While their local management appeared helpful in the weeks leading up to the handover there was no contact on the day, and a large set of keys and fobs for various properties was not made available to R360. All schedules provided were unfortunately either partly or wholly incorrect, leaving the R360 leadership team in an embarrassing position on day one, with the crew questioning all the information being provided and R360 had to trust the good will and knowledge of the workforce to get the job done. Additionally the schedules inputted to Bartec were incorrect, having been based on the information from Suez. It is unfortunate that we were not able to secure more useful information in advance of change, at which point Suez appear to have deleted and shredded everything they held. Positive feedback has come from both our customers and staff that transferred to us from the previous provider Suez. Further improvements will be delivered by the service in early 2017, with the introduction of alternate fortnightly collections and recycling boxes for all low-rise homes in the borough. Recycle 360 is delivering services in a way that will help reduce the carbon impact of the company’s business activities, through investing in modern, fuel efficient fleet. Going forward, Recycle 360 aims to develop a commercial waste business that is successful in generating revenue growth whilst meeting customer needs and encouraging and supporting its customers in reducing residual waste generation. 7
Property 360 Property 360 is a property company that has been established to create two bespoke business streams led by Property 360’s Managing Director Barbara Richardson and Head of Land & Acquisition Pankaj Vara. Lampton Development A property developer established to redevelop surplus local authority land, with residential and mixed use projects. Phase I of the programme has identified 11 sites, up to 844 units, approved by Cabinet in April 2016, that deliver much needed affordable housing (24% social rent, 16% intermediate), which will be sold to a locally based Registered Provider with 100% nominations to the Council, 40% private sale, sold into the local housing market, and 20% private rent, which will be sold to our Investment company. To deliver this, Lampton Development 360 signed its first Joint Venture on 03 February 2017 with Wilmott Partnership Homes for the design and build of Nantly House. This scheme was presented to the Central Hounslow Area Forum on the 19th January 2017, and subsequently will go to the planning committee on the 09 March 2017. Lampton Investment A property investor established to acquire up to 175 second-hand properties for use in a property purchase scheme, with rents set at 90% of market rents. This will enable LBH housing team to discharge some of their housing obligations into permanent, good quality housing. Lampton Investment will also seek to acquire up to 273 new build properties, under a private rented scheme. In November 2016 Lampton Investment 360 let its first acquired property to a local Feltham family. A further ten properties are now moving through the purchase process, of which four fall within the affordability guidelines recently issued by the council’s lettings team. This delivers a bold new and ambitious approach by a London Borough to improve the level of housing supply, and to address the level of affordable homes needed across the borough. 8
Facilities Maintenance 360 Facilities Maintenance (FM360) has been led by interim Managing Director Paul Ryder, who is with us until the end of March 2017. Recruitment for this role is likely to commence at the end of March 2017. We would like to place on record our thanks to Paul and wish him well for the future. The primary objective of FM360 is to meet both the current and future aspirations of the London Borough of Hounslow in maintaining its housing stock and generating operational surpluses by extending the service to others, such as Housing Associations. FM360 is designed to improve service delivery of any technical services transferred to it by the Council. The business aims to deliver services in a more robust commercial manner increasing the ‘Value for Money’ position and then to win contracts against Private Sector Competition. The 26 April 2016 report (CAS 498) to Cabinet by Director of Housing presents works valued at £43 million in 2016/17. The transfer was underpinned by results from tenant and leaseholder surveys showing that 44% of respondents support the transfer to Lampton 360, 35% are neutral, 14% did not know, and 6% opposed. The transfer was approved at the February 2017 meeting. The original intention was to start mobilisation of the service in August 2016. However the due diligence process, did not get underway until December 2016. This process has identified development areas in relation to finances, IT and health and safety, all of which will need to be resolved prior to the anticipated transfer. The FM360 team are now heavily focused on working with the Council’s Housing Team to move on with mobilisation. FM360 has been awarded work reviewing the libraries portfolio and is also supporting the Council in an advisory capacity around its FM activities on both existing and the new civic centre development. 9
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