Results by ethnicity and language Question 6: Costa Mesa Sanitary District is responsible for residential trash collection and sewer waste collection. CMSD is a public agency and is governed by an elected five-member Board of Directors. Twenty-six employees and contractors operate the District's office, trash collection system, and sewer system. Do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing? Approve Disapprove Latino/Hispanic 70.7% 23.9% 5.4% White/Caucasian 74.0% 21.5% 4.5% Black/African American 66.7% 22.2% 11.1% Approve Asian Unsure/Prefer not to answer 70.6% 20.6% 8.8% Disapprove Spanish 76.0% 20.0% 4.0% English 71.8% 23.2% 4.9% Vietnamese 50.0% 30.0% 20.0% 20
Results by city, whether they contacted CMSD and survey mode Question 6: Costa Mesa Sanitary District is responsible for residential trash collection and sewer waste collection. CMSD is a public agency and is governed by an elected five-member Board of Directors. Twenty-six employees and contractors operate the District's office, trash collection system, and sewer system. Do you approve or disapprove of the job that the Costa Mesa Sanitary District is doing? Approve Disapprove Costa Mesa 71.2% 23.3% 5.5% Newport Beach 78.3% 21.7% Unincorporated 80.0% 20.0% Called 80.0% 11.3% 8.7% Visited 72.7% 9.1% 18.2% Sent e-mail 66.7% 19.0% 14.3% Approve Did not contact CMSD Unsure/Prefer not to answer 69.8% 26.6% 3.6% Disapprove Phone [NET] 77.7% 17.5% 4.8% Landline 80.0% 14.7% 5.3% Mobile 75.8% 19.8% 4.4% Online [NET] 68.6% 26.0% 5.4% Email 75.4% 21.6% 3.0% Text 61.7% 30.5% 7.8% 21
19% disapprove of CMSD because of the lack of recycling or composting programs Question 7: Thinking specifically, why do you disapprove of the job the Costa Mesa Sanitary District is doing? Because they do not offer recycling or composting programs 19.2% Poor customer service agents/Workers (drivers) 15.4% Price is too high 15.4% Streets are not clean 11.5% Bins are too small/Not enough bins 7.7% Other 23.1% Nothing 3.8% Prefer not to answer 3.8% *Responses among the 5.2% who said dissatisfied in Question 6 22
60% say CMSD is doing an excellent or good job Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job? 59.4% 18.0% 15.8% 6.8% Excellent/Good Fair Poor/Very Poor Unsure/Prefer not to answer 23
51% say the CMSD is doing an excellent job of those that say good Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job? Among those who say good Among those who say poor Very poor Good 35.3% Total 48.8% Excellent Poor 51.2% 64.7% 15.8% 18.0% 59.4% 6.8% 24
Results by gender and age group Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job? Good Poor Male 62.8% 18.0% 13.6% 5.6% Female 56.0% 18.0% 18.0% 8.0% 18-29 52.8% 28.1% 14.6% 4.5% Good Fair 30-39 56.1% 13.1% 21.5% 9.3% Unsure/Prefer not to answer Poor 40-54 57.8% 19.5% 13.3% 9.4% 55-64 66.2% 18.9% 12.2% 2.7% 65+ 65.7% 11.8% 16.7% 5.9% 25
Results by ethnicity and language Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job? Good Poor Latino/Hispanic 55.4% 23.9% 12.0% 8.7% White/Caucasian 63.0% 15.4% 15.1% 6.4% Black/African American 55.6% 11.1% 33.3% Good Fair Asian 55.9% 20.6% 20.6% 2.9% Unsure/Prefer not to answer Poor Spanish 44.0% 32.0% 12.0% 12.0% English 60.6% 17.2% 15.7% 6.5% Vietnamese 40.0% 20.0% 30.0% 10.0% 26
Results by city and survey mode Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job? Good Poor Costa Mesa 60.0% 16.9% 15.9% 7.2% Newport Beach 47.8% 34.8% 17.4% Unincorporated 60.0% 40.0% Phone [NET] 60.8% 16.9% 16.3% 6.0% Good Fair Landline 65.3% 18.7% 12.0% 4.0% Unsure/Prefer not to answer Poor Mobile 57.1% 15.4% 19.8% 7.7% Online [NET] 58.7% 18.6% 15.6% 7.2% Email 62.9% 17.4% 13.2% 6.6% Text 54.5% 19.8% 18.0% 7.8% 27
Results by whether they approve/disapprove of CMSD and whether they contacted CMSD Question 8: CMSD contracts with CR&R for trash, recycling and green waste/organics pick-up. Thinking about the job CR&R is doing picking up your trash, recycling and green waste, would you say that they are doing an excellent, good, fair, poor or very poor job? Good Poor Approve 70.4% 16.2% 8.9% 4.5% Disapprove 26.9% 23.1% 3.8% 46.2% Good Called 67.8% 20.9% 7.0% 4.3% Fair Unsure/Prefer not to answer Visited 72.7% 9.1% 9.1% 9.1% Poor Sent e-mail 76.2% 9.5% 9.5% 4.8% Did not contact CMSD 54.2% 19.2% 18.9% 7.8% 28
38% say that CR&R is doing a poor job because they don’t trust them to sort out recycling or there are no bins Question 9: Why did you say that CR&R is doing a [poor/very poor] job? Don’t trust them to sort out recycling/No recycling bins in my area 38.2% Inconsistent pick-up times/Too slow/Late pick-up 17.6% Throw cans around haphazardly/Rush their service 8.8% Trash in the streets/Garbage pick-up areas 8.8% Don’t provide my service 5.9% Other 11.8% Nothing 5.9% Prefer not to answer 2.9% *Responses among the 6.8% who said poor/very poor in Question 8 29
41% think it is important that CMSD remains an independent agency Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency? 46.0% 40.8% 13.2% Important Unimportant Unsure/Prefer not to answer 54.0% 40.8% 30.0% Important Unimportant 13.2% 30 2016 2019
70% say it is very important that CMSD remains an independent agency, of those who say important Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency? Among those who say Among those who say important unimportant Somewhat Very 30.4% 31.8% Total Somewhat Very 68.2% 69.6% 40.8% 46.0% 13.2% 31
Results by gender and age group Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency? Important Unimportant Male 44.4% 40.0% 15.6% Female 37.2% 52.0% 10.8% 18-29 39.3% 49.4% 11.2% Important 30-39 Unsure/Prefer not to answer 26.2% 54.2% 19.6% Unimportant 40-54 36.7% 47.7% 15.6% 55-64 48.6% 39.2% 12.2% 65+ 56.9% 37.3% 5.9% 32
Results by ethnicity and language Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency? Important Unimportant Latino/Hispanic 42.4% 44.6% 13.0% White/Caucasian 41.5% 44.7% 13.8% Black/African American 44.4% 33.3% 22.2% Important Asian Unsure/Prefer not to answer 32.4% 52.9% 14.7% Unimportant Spanish 32.0% 44.0% 24.0% English 41.5% 46.0% 12.5% Vietnamese 30.0% 50.0% 20.0% 33
Results by city and survey mode Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency? Important Unimportant Costa Mesa 40.9% 45.8% 13.3% Newport Beach 34.8% 52.2% 13.0% Unincorporated 60.0% 40.0% Phone [NET] 47.0% 39.2% 13.9% Important Landline Unsure/Prefer not to answer 49.3% 37.3% 13.3% Unimportant Mobile 45.1% 40.7% 14.3% Online [NET] 37.7% 49.4% 12.9% Email 42.5% 47.3% 10.2% Text 32.9% 51.5% 15.6% 34
Results by whether they approve/disapprove of CMSD and whether they contacted CMSD Question 10: CMSD is an independent special district, separate from the City of Costa Mesa and Mesa Water District, with its own elected governing body that is directly elected by voters within the District's service area. How important is it to you that CMSD remains an independent agency? Important Unimportant Approve 46.6% 39.9% 13.4% Disapprove 15.4% 46.2% 38.5% Called 48.7% 34.8% 16.5% Important Unsure/Prefer not to answer Unimportant Visited 54.5% 9.1% 36.4% Sent e-mail 38.1% 33.3% 28.6% Did not contact CMSD 37.7% 49.7% 12.6% 35
17% say it is important that CMSD remains independent because it prevents government involvement Question 11_Important: Why is it important for CMSD to stay as an independent special district? Less for the city to focus on/Prevents government involvement/Reduces regulations 17.2% It works well as is/Prevent service interruption 9.3% Allows them to focus on issues under their purview (clean streets, sanitary issues) 8.8% Independence means work actually gets done/Quick response/Better service 7.8% Accountability/Transparency/Efficiency 6.9% Limits the potential for corruption/Prevents funding cuts 5.9% Non-partisan/Non-political 5.9% Belief in the free market/Keeps costs down 5.4% Residents have direct control to make changes 4.9% Prevents monopoly/Keeps local institutions local/Smaller is good 4.9% They understand our area/The focus remains local 2.5% Other 13.7% Nothing 1.5% Unsure 4.4% Prefer not to answer 1.0% *Responses among the 40.8% who said important in Question 10 36
21% say it is not important for CMSD to be independent because it doesn’t matter Question 11_Unimportant: Why is it not important for CMSD to stay as an independent special district? It doesn't matter if they are independent or not 21.2% Overall service and efficiency needs to be improved 13.6% Costs might not improve 7.6% Need help from the government 6.1% There could be conflict between board members 4.5% Other 21.2% Nothing 6.1% Unsure 15.2% Prefer not to answer 4.5% *Responses among the 13.2% who said unimportant in Question 10 37
78% say it is important that CMSD does not go into debt Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt? 78.0% 15.4% 6.6% Yes, important No, unimportant Unsure/Prefer not to answer 78.0% 79.0% Important Unimportant 15.4% 6.6% 38 2016 2019
79% say it is very important that CMSD does not go into debt, of those who say important Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt? Among those who say Among those who say important unimportant Somewhat 20.8% Very 30.3% Total Somewhat 69.7% 15.4% Very 79.2% 6.6% 78.0% 39
Results by gender and age group Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt? Yes, important No, unimportant Male 77.2% 12.4% 10.4% Female 78.8% 18.4% 2.8% 18-29 80.9% 11.2% 7.9% Yes, important 30-39 Unsure/Prefer not to answer 64.5% 24.3% 11.2% No, unimportant 40-54 75.8% 18.0% 6.3% 55-64 85.1% 12.2% 2.7% 65+ 87.3% 8.8% 3.9% 40
Results by ethnicity and language Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt? Yes, important No, unimportant Latino/Hispanic 79.3% 14.1% 6.5% White/Caucasian 78.1% 16.4% 5.5% Black/African American 66.7% 11.1% 22.2% Yes, important Asian Unsure/Prefer not to answer 73.5% 20.6% 5.9% No, unimportant Spanish 76.0% 16.0% 8.0% English 78.1% 15.3% 6.7% Vietnamese 80.0% 20.0% 41
Results by city and survey mode Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt? Yes, important No, unimportant Costa Mesa 79.2% 14.4% 6.4% Newport Beach 52.2% 34.8% 13.0% Unincorporated 80.0% 20.0% Phone [NET] 74.7% 14.5% 10.8% Yes, important Landline Unsure/Prefer not to answer 80.0% 12.0% 8.0% No, unimportant Mobile 70.3% 16.5% 13.2% Online [NET] 79.6% 15.9% 4.5% Email 83.8% 13.2% 3.0% Text 75.4% 18.6% 6.0% 42
Results by whether they approve/disapprove of CMSD and whether they contacted CMSD Question 12: Costa Mesa Sanitary District is debt free. Is it important to you that CMSD does not go into debt? Yes, important No, unimportant Approve 84.4% 9.5% 6.1% Disapprove 65.4% 23.1% 11.5% Called 85.2% 7.0% 7.8% Yes, important Unsure/Prefer not to answer No, unimportant Visited 100.0% Sent e-mail 81.0% 9.5% 9.5% Did not contact CMSD 77.2% 16.2% 6.6% 43
18% say it is important CMSD does not go into debt because debt is bad and can cause problems Question 13: Why is it important to you that the CMSD does not go into debt? Debt is bad/Debt can cause many problems 17.9% Helps keep rates low/Keep costs down 16.4% Debt could impact services 12.6% No debt equals good company/Fiscal responsibility 11.3% Customers/Tax payers don’t have to pay off the debt 8.2% Debt drains the budget/Debt spending is unsustainable 4.6% Debt repayment is costly/Interest can go to other projects 2.8% They should be properly funded 0.3% Other 20.5% Nothing 2.6% Unsure 2.6% Prefer not to answer 0.3% *Responses among the 78% who said important in Question 12 44
84% say the sanitary service of CMSD is reliable Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District. 83.6% 15.2% 1.2% Reliable Unreliable Unsure/Prefer not to answer 45
76% say the sanitary service provided by CMSD is very reliable, of those who say reliable Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District. Among those who say Among those who say reliable unreliable Somewhat 23.7% Very 33.3% Total Somewhat 66.7% Very 15.2% 76.3% 1.2% 83.6% 46
Results by gender and age group Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District. Reliable Unreliable Male 85.2% 14.0% 0.8% Female 82.0% 16.4% 1.6% 18-29 78.7% 19.1% 2.2% Reliable 30-39 Unsure/Prefer not to answer 78.5% 19.6% 1.9% Unreliable 40-54 84.4% 14.1% 1.6% 55-64 85.1% 14.9% 65+ 91.2% 8.8% 47
Results by ethnicity and language Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District. Reliable Unreliable Latino/Hispanic 81.5% 14.1% 4.3% White/Caucasian 85.5% 13.8% 0.6% Black/African American 66.7% 33.3% Reliable Asian Unsure/Prefer not to answer 82.4% 17.6% Unreliable Spanish 88.0% 8.0% 4.0% English 83.9% 15.1% 1.1% Vietnamese 60.0% 40.0% 48
Results by city and survey mode 99% think you should change this subtitle Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District. Reliable Unreliable Costa Mesa 83.5% 15.3% 1.3% Newport Beach 82.6% 17.4% Unincorporated 100.0% Phone [NET] 86.7% 13.3% Reliable Landline Unsure/Prefer not to answer 85.3% 14.7% Unreliable Mobile 87.9% 12.1% Online [NET] 82.0% 16.2% 1.8% Email 86.8% 11.4% 1.8% Text 77.2% 21.0% 1.8% 49
Results by whether they approve/disapprove of CMSD and whether they contacted CMSD Question 14: Please rate the reliability of the sanitary service provided by Costa Mesa Sanitary District. Reliable Unreliable 5.9% Approve 93.9% 0.3% Disapprove 65.4% 23.1% 11.5% Called 90.4% 8.7% 0.9% Reliable Unsure/Prefer not to answer Unreliable Visited 81.8% 9.1% 9.1% Sent e-mail 95.2% 4.8% Did not contact CMSD 80.8% 18.0% 1.2% 50
87% are unaware that CMSD has a smartphone app called GoCMSD Question 15: Are you aware that CMSD has a smartphone app called GoCMSD that allows you to report issues such as trash cans stored in public view, loose manhole covers, sewer odors, missed trash pickups, etc.? 87.2% 10.2% 2.6% Yes No Unsure/Prefer not to answer 87.2% 82.2% Aware Unaware 15.6% 10.2% 51 2016 2019
Results by gender and age group Question 15: Are you aware that CMSD has a smartphone app called GoCMSD that allows you to report issues such as trash cans stored in public view, loose manhole covers, sewer odors, missed trash pickups, etc.? Yes No Male 9.6% 3.2% 87.2% Female 10.8% 2.0% 87.2% 18-29 10.1% 1.1% 88.8% Yes 2.8% 30-39 Unsure/Prefer not to answer 92.5% 4.7% No 40-54 12.5% 1.6% 85.9% 55-64 12.2% 5.4% 82.4% 65+ 11.8% 2.9% 85.3% 52
Results by ethnicity and language Question 15: Are you aware that CMSD has a smartphone app called GoCMSD that allows you to report issues such as trash cans stored in public view, loose manhole covers, sewer odors, missed trash pickups, etc.? Yes No Latino/Hispanic 14.1% 3.3% 82.6% White/Caucasian 10.6% 2.6% 86.8% Black/African American 11.1% 88.9% Yes 2.9% Asian Unsure/Prefer not to answer 94.1% 2.9% No Spanish 4.0% 96.0% 10.8% English 86.7% 2.6% Vietnamese 10.0% 90.0% 53
Results by city and survey mode Question 15: Are you aware that CMSD has a smartphone app called GoCMSD that allows you to report issues such as trash cans stored in public view, loose manhole covers, sewer odors, missed trash pickups, etc.? Yes No Costa Mesa 10.6% 2.5% 86.9% 4.3% Newport Beach 91.3% 4.3% Unincorporated 100.0% 7.2% Phone [NET] 91.0% 1.8% Yes Landline 8.0% Unsure/Prefer not to answer 89.3% 2.7% No Mobile 6.6% 1.1% 92.3% Online [NET] 11.7% 3.0% 85.3% Email 12.6% 2.4% 85.0% Text 10.8% 3.6% 85.6% 54
Results by whether they approve/disapprove of CMSD and whether they contacted CMSD Question 15: Are you aware that CMSD has a smartphone app called GoCMSD that allows you to report issues such as trash cans stored in public view, loose manhole covers, sewer odors, missed trash pickups, etc.? Yes No Approve 12.0% 1.4% 86.6% Disapprove 19.2% 3.8% 76.9% Called 17.4% 0.9% 81.7% Yes Unsure/Prefer not to answer No Visited 18.2% 81.8% Sent e-mail 9.5% 90.5% 7.2% Did not contact CMSD 90.1% 2.7% 55
63% are satisfied with the level of openness and transparency of CMSD Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied? 62.6% 32.4% 5.0% Satisfied Dissatisfied Unsure/Prefer not to answer 82.6% 62.6% Satisfied Dissatisfied 7.8% 5.0% 56 2016 2019
66% say they are very satisfied with the level of openness and transparency of CMSD, of those who are satisfied Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied? Among those who say Among those who say satisfied dissatisfied Somewhat Somewhat 34.5% Total 52.0% Very Very 48.0% 65.5% 32.4% 62.6% 5.0% 57
Results by gender and age group Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied? Satisfied Dissatisfied Male 62.8% 32.0% 5.2% Female 62.4% 32.8% 4.8% 18-29 66.3% 31.5% 2.2% Satisfied 30-39 Unsure/Prefer not to answer 55.1% 39.3% 5.6% Dissatisfied 40-54 57.8% 36.7% 5.5% 55-64 62.2% 29.7% 8.1% 65+ 73.5% 22.5% 3.9% 58
Results by ethnicity and language Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied? Satisfied Dissatisfied Latino/Hispanic 59.8% 33.7% 6.5% White/Caucasian 64.6% 30.5% 4.8% Black/African American 66.7% 22.2% 11.1% Satisfied Asian Unsure/Prefer not to answer 58.8% 38.2% 2.9% Dissatisfied Spanish 64.0% 24.0% 12.0% English 63.2% 32.3% 4.5% Vietnamese 30.0% 60.0% 10.0% 59
Results by city and survey mode Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied? Satisfied Dissatisfied Costa Mesa 62.7% 32.2% 5.1% Newport Beach 60.9% 34.8% 4.3% Unincorporated 60.0% 40.0% Phone [NET] 68.7% 27.7% 3.6% Satisfied Landline Unsure/Prefer not to answer 72.0% 22.7% 5.3% Dissatisfied Mobile 65.9% 31.9% 2.2% Online [NET] 59.6% 34.7% 5.7% Email 65.3% 30.5% 4.2% Text 53.9% 38.9% 7.2% 60
Results by whether they approve/disapprove of CMSD and whether they contacted CMSD Question 16: Thinking about the level of openness and transparency maintained by CMSD would you say that you are very satisfied, somewhat satisfied, somewhat dissatisfied or very dissatisfied? Satisfied Dissatisfied Approve 74.9% 22.9% 2.2% Disapprove 19.2% 34.6% 46.2% Called 67.0% 22.6% 10.4% Satisfied Unsure/Prefer not to answer Dissatisfied Visited 54.5% 9.1% 36.4% Sent e-mail 57.1% 23.8% 19.0% Did not contact CMSD 61.1% 36.2% 2.7% 61
38% think CMSD is doing enough to protect the environment and our health Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community? 45.8% 38.0% 16.2% Yes No Unsure/Prefer not to answer 61.2% 38.0% Yes No 16.2% 14.6% 2016 2019 62
53% say CMSD is definitely doing enough to protect the environment and our health Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community? Among those who say yes Among those who say no Definitely Total Definitely 39.5% Probably 52.6% 47.4% Probably 60.5% 38.0% 45.6% 16.2% 63
Results by gender and age group Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community? Yes No Male 47.2% 40.4% 12.4% Female 28.8% 51.2% 20.0% 18-29 33.7% 44.9% 21.3% Yes 30-39 Unsure/Prefer not to answer 24.3% 53.3% 22.4% No 40-54 31.3% 50.8% 18.0% 55-64 47.3% 44.6% 8.1% 65+ 57.8% 33.3% 8.8% 64
Results by ethnicity and language Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community? Yes No Latino/Hispanic 41.3% 43.5% 15.2% White/Caucasian 38.6% 46.0% 15.4% Black/African American 33.3% 44.4% 22.2% Yes Asian Unsure/Prefer not to answer 26.5% 58.8% 14.7% No Spanish 48.0% 32.0% 20.0% English 37.4% 46.9% 15.7% Vietnamese 40.0% 30.0% 30.0% 65
Results by city and survey mode Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community? Yes No Costa Mesa 39.0% 44.5% 16.5% Newport Beach 26.1% 65.2% 8.7% Unincorporated 80.0% 20.0% Phone [NET] 44.6% 42.2% 13.3% Yes Landline Unsure/Prefer not to answer 46.7% 40.0% 13.3% No Mobile 42.9% 44.0% 13.2% Online [NET] 34.7% 47.6% 17.7% Email 41.3% 45.5% 13.2% Text 28.1% 49.7% 22.2% 66
Results by whether they approve/disapprove of CMSD and whether they contacted CMSD Question 17: Do you feel that the Costa Mesa Sanitary District Board of Directors is doing enough to protect the environment and the health of our community? Yes No Approve 47.2% 39.7% 13.1% Disapprove 19.2% 38.5% 42.3% Called 50.4% 32.2% 17.4% Yes Unsure/Prefer not to answer No Visited 63.6% 9.1% 27.3% Sent e-mail 38.1% 28.6% 33.3% Did not contact CMSD 33.8% 51.2% 15.0% 67
CMSD Programs 68
70% are aware of the Large Item Collection program Question 18: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Large Item Collection. Have you heard of Large Item Collection? Have you ever used the Large Item Collection? 70.2% 18.2% 11.6% Aware Unaware Unsure 70.2% 58.6% Aware 39.8% Unaware 18.2% 69 2016 2019
65% have used the Large Item Collection program Question 18: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Large Item Collection. Have you heard of Large Item Collection? Have you ever used the Large Item Collection? 64.7% 35.3% Have used program Have not used program 64.7% 62.3% Have used 37.7% 35.3% Haven't used 70 2016 2019
93% are satisfied with the program, of those who have used the program Question 18: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Large Item Collection. Have you heard of Large Item Collection? Have you ever used the Large Item Collection? 93.0% 7.0% Satisfied Dissatisfied 93.0% 96.7% Satisfied Dissatisfied 7.0% 3.3% 71 2016 2019
64% are unaware of the Door – to – Door Hazardous Waste Collection program Question 19: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Door – to – Door Household Hazardous Waste Collection. Have you heard of Door – to – Door Household Hazardous Waste Collection? Have you ever used the Door – to – Door Household Hazardous Waste Collection? 64.0% 19.0% 17.0% Aware Unaware Unsure 64.0% 57.4% Aware 41.6% Unaware 17.0% 72 2016 2019
74% have not used the Door – To – Door Hazardous Waste Collection Question 19: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Door – to – Door Household Hazardous Waste Collection. Have you heard of Door – to – Door Household Hazardous Waste Collection? Have you ever used the Door – to – Door Household Hazardous Waste Collection? 74.1% 25.9% Have used program Have not used program 74.1% 51.9% Have used 48.1% 25.9% Haven't used 73 2016 2019
82% are satisfied with the program, of those who have used it Question 19: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Door – to – Door Household Hazardous Waste Collection. Have you heard of Door – to – Door Household Hazardous Waste Collection? Have you ever used the Door – to – Door Household Hazardous Waste Collection? 81.8% 18.2% Satisfied Dissatisfied 99.0% Satisfied 81.8% Dissatisfied 18.2% 1.0% 74 2016 2019
41% are unaware of the Organics Recycling program Question 20: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Organics Recycling. Have you heard of Organics Recycling? Have you ever used the Organics Recycling? 41.0% 39.2% 19.8% Aware Unaware Unsure 63.7% Aware 41.0% 36.3% 39.2% Unaware 75 2016 2019
76% have used the Organics Recycling Program Question 20: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Organics Recycling. Have you heard of Organics Recycling? Have you ever used the Organics Recycling? 75.5% 24.5% Have used program Have not used program 75.5% 66.7% Have used 24.5% Haven't used 33.3% 76 2016 2019
89% are satisfied, of those who have used the program Question 20: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Organics Recycling. Have you heard of Organics Recycling? Have you ever used the Organics Recycling? 89.2% 10.8% Satisfied Dissatisfied 100.0% 89.2% Satisfied Dissatisfied 10.8% 0.0% 77 2016 2019
65% are unaware of the Sewer Inspection Rebate program Question 21: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Sewer Inspection Rebate. Have you heard of Sewer Inspection Rebate? Have you ever used the Sewer Inspection Rebate? 64.6% 24.6% 10.8% Aware Unaware Unsure 78
57% have not used the Sewer Inspection Rebate program Question 21: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Sewer Inspection Rebate. Have you heard of Sewer Inspection Rebate? Have you ever used the Sewer Inspection Rebate? 57.4% 42.6% Have used program Have not used program 79
74% are satisfied, of those who have used the program Question 21: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Sewer Inspection Rebate. Have you heard of Sewer Inspection Rebate? Have you ever used the Sewer Inspection Rebate? 73.9% 26.1% Satisfied Dissatisfied 80
48% are unaware of the Medical Disposal Program Question 22: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Medical Disposal. Have you heard of Medical Disposal? Have you ever used the Medical Disposal? 48.0% 28.8% 23.2% Aware Unaware Unsure 81
81% have not used the Medical Disposal program Question 22: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Medical Disposal. Have you heard of Medical Disposal? Have you ever used the Medical Disposal? 80.6% 19.4% Have used program Have not used program 82
86% are satisfied, of those who have used the program Question 22: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Medical Disposal. Have you heard of Medical Disposal? Have you ever used the Medical Disposal? 85.7% 14.3% Satisfied Dissatisfied 83
42% are unaware of the Sharps Disposal program Question 23: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Sharps Disposal. Have you heard of Sharps Disposal? Have you ever used the Sharps Disposal? 41.8% 31.0% 27.2% Aware Unaware Unsure 70.6% 41.8% Aware 27.2% Unaware 31.0% 84 2016 2019
78% have not used the Sharps Disposal Program Question 23: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Sharps Disposal. Have you heard of Sharps Disposal? Have you ever used the Sharps Disposal? 78.1% 21.9% Have used program Have not used program 78.1% 65.2% Have used 34.8% Haven't used 21.9% 85 2016 2019
94% are satisfied, of those who have used the program Question 23: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is Sharps Disposal. Have you heard of Sharps Disposal? Have you ever used the Sharps Disposal? 94.1% 5.9% Satisfied Dissatisfied 94.1% 93.6% Satisfied Dissatisfied 5.9% 6.4% 86 2016 2019
59% are unaware of the American Flag Retirement program Question 24: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is American Flag Retirement. Have you heard of American Flag Retirement? Have you ever used the American Flag Retirement? 59.4% 22.4% 18.2% Aware Unaware Unsure 87
79% have not used the American Flag Retirement program Question 24: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is American Flag Retirement. Have you heard of American Flag Retirement? Have you ever used the American Flag Retirement? 79.1% 20.9% Have used program Have not used program 88
90% are satisfied, of those who have used the program Question 24: Now we have a list of programs operated by CMSD. For each program, please indicate if you have heard of it and if you satisfied or dissatisfied with the program. If you have no opinion or have never heard of the program, that's OK. The first program is American Flag Retirement. Have you heard of American Flag Retirement? Have you ever used the American Flag Retirement? 89.5% 10.5% Satisfied Dissatisfied 89
80% have not heard of CEPA Question 25: The District implemented a biannual Citizens Environmental Protection Academy (CEPA) that is a free educational series of presentations, demonstrations, and facility tours that give CMSD residents a behind the scenes look at how trash and sewer are processed and recycled. Have you heard of the Citizens Environmental Protection Academy (CEPA)? 79.6% 14.4% 6.0% Yes No Unsure/Prefer not to answer 90
Results by gender and age group Question 25: The District implemented a biannual Citizens Environmental Protection Academy (CEPA) that is a free educational series of presentations, demonstrations, and facility tours that give CMSD residents a behind the scenes look at how trash and sewer are processed and recycled. Have you heard of the Citizens Environmental Protection Academy (CEPA)? Yes No Male 12.8% 6.8% 80.4% Female 16.0% 5.2% 78.8% 18-29 18.0% 5.6% 76.4% Yes 30-39 7.5% 5.6% 86.9% Unsure/Prefer not to answer No 40-54 16.4% 4.7% 78.9% 55-64 10.8% 6.8% 82.4% 65+ 18.6% 7.8% 73.5% 91
Results by ethnicity and language Question 25: The District implemented a biannual Citizens Environmental Protection Academy (CEPA) that is a free educational series of presentations, demonstrations, and facility tours that give CMSD residents a behind the scenes look at how trash and sewer are processed and recycled. Have you heard of the Citizens Environmental Protection Academy (CEPA)? Yes No Latino/Hispanic 16.3% 7.6% 76.1% White/Caucasian 14.8% 5.1% 80.1% Black/African American 22.2% 77.8% Yes Asian Unsure/Prefer not to answer 8.8% 11.8% 79.4% No Spanish 20.0% 4.0% 76.0% English 14.0% 5.8% 80.2% Vietnamese 20.0% 20.0% 60.0% 92
Results by city and survey mode Question 25: The District implemented a biannual Citizens Environmental Protection Academy (CEPA) that is a free educational series of presentations, demonstrations, and facility tours that give CMSD residents a behind the scenes look at how trash and sewer are processed and recycled. Have you heard of the Citizens Environmental Protection Academy (CEPA)? Yes No Costa Mesa 14.4% 6.1% 79.4% Newport Beach 17.4% 4.3% 78.3% Unincorporated 100.0% Phone [NET] 13.3% 7.8% 78.9% Yes Landline 20.0% 12.0% 68.0% Unsure/Prefer not to answer No Mobile 7.7% 4.4% 87.9% Online [NET] 15.0% 5.1% 79.9% Email 14.4% 4.8% 80.8% Text 15.6% 5.4% 79.0% 93
Results by whether they approve/disapprove of CMSD and whether they contacted CMSD Question 25: The District implemented a biannual Citizens Environmental Protection Academy (CEPA) that is a free educational series of presentations, demonstrations, and facility tours that give CMSD residents a behind the scenes look at how trash and sewer are processed and recycled. Have you heard of the Citizens Environmental Protection Academy (CEPA)? Yes No Approve 15.9% 5.9% 78.2% Disapprove 23.1% 76.9% Called 23.5% 5.2% 71.3% Yes Unsure/Prefer not to answer No Visited 45.5% 54.5% Sent e-mail 19.0% 14.3% 66.7% Did not contact CMSD 11.4% 4.2% 84.4% 94
32% are interested in attending CEPA Question 26: Would you be interested attending CMSD's Citizen Environmental Protection Academy to learn how your sanitary district is using state of the art technology to comply with state regulations, save precious resources, and protect the environment? 36.0% 32.2% 25.6% 6.2% Yes No Maybe Unsure/Prefer not to answer 95
Results by gender and age group Question 26: Would you be interested attending CMSD's Citizen Environmental Protection Academy to learn how your sanitary district is using state of the art technology to comply with state regulations, save precious resources, and protect the environment? Yes No Male 28.4% 23.2% 6.0% 42.4% Female 36.0% 28.0% 6.4% 29.6% 18-29 33.7% 24.7% 9.0% 32.6% Yes Maybe 30-39 30.8% 29.0% 3.7% 36.4% Unsure/Prefer not to answer No 40-54 28.1% 35.9% 28.9% 7.0% 55-64 45.9% 31.1% 20.3% 2.7% 65+ 41.2% 28.4% 22.5% 7.8% 96
Results by ethnicity and language Question 26: Would you be interested attending CMSD's Citizen Environmental Protection Academy to learn how your sanitary district is using state of the art technology to comply with state regulations, save precious resources, and protect the environment? Yes No Latino/Hispanic 33.7% 35.9% 23.9% 6.5% White/Caucasian 39.2% 29.9% 25.4% 5.5% Black/African American 33.3% 44.4% 22.2% Yes Maybe Asian 35.3% 32.4% 8.8% 23.5% Unsure/Prefer not to answer No Spanish 28.0% 36.0% 36.0% English 32.0% 25.2% 6.7% 36.1% Vietnamese 50.0% 20.0% 30.0% 97
Results by city and survey mode Question 26: Would you be interested attending CMSD's Citizen Environmental Protection Academy to learn how your sanitary district is using state of the art technology to comply with state regulations, save precious resources, and protect the environment? Yes No Costa Mesa 36.2% 32.8% 25.4% 5.5% Newport Beach 13.0% 34.8% 13.0% 39.1% Unincorporated 60.0% 40.0% Phone [NET] 45.2% 27.7% 22.3% 4.8% Yes Maybe Landline 24.0% 24.0% 6.7% 45.3% Unsure/Prefer not to answer No Mobile 45.1% 30.8% 20.9% 3.3% Online [NET] 31.4% 34.4% 27.2% 6.9% Email 32.9% 26.3% 7.2% 33.5% Text 29.3% 35.9% 28.1% 6.6% 98
Results by whether they approve/disapprove of CMSD and whether they contacted CMSD Question 26: Would you be interested attending CMSD's Citizen Environmental Protection Academy to learn how your sanitary district is using state of the art technology to comply with state regulations, save precious resources, and protect the environment? Yes No Approve 36.6% 34.1% 24.3% 5.0% Disapprove 38.5% 26.9% 26.9% 7.7% Yes Called 32.2% 31.3% 33.0% 3.5% Maybe Unsure/Prefer not to answer Visited 27.3% 45.5% 27.3% No Sent e-mail 38.1% 33.3% 28.6% Did not contact CSMD 37.1% 33.2% 24.0% 5.7% 99
35% cite being too busy as they reason they are not interested in attending CEPA Question 27: Why wouldn't you be interested in attending the Citizen Environmental Protection Academy? No time/Too busy/Have to work 35.0% No interest/Don’t want to/More interested in other issues 17.8% I rent/Not a homeowner/Don’t need it 6.7% Better things to do/Don’t care 6.1% Have a good idea of what’s going on/Get enough information already 5.6% Disabled/Medical problems 3.3% Too old/Retired 2.8% Would rather read about it 2.2% Never heard of it 1.1% Moving soon/Just moved 1.1% Other 13.9% Nothing 1.7% Unsure 2.2% Prefer not to answer 0.6% *Responses among the 36% who said not interested in Question 26 100
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