Cost Vs. Comfort Dec. 8, 2016 • 12 pm EST www.thecompanydime.com
Questions? Click the chat icon at right or email us: team@thecompanydime.com
Hosts Jay Campbell The Company Dime Journalist, Co-Founder David Jonas The Company Dime Journalist, Co-Founder
Attendees 19% 37% 31% 13% Buyer TMC Airline Other
Speakers Andrea Graziani Scott Gillespie DUFL tClara CEO Co-founder, Chief Marketing Officer Karoline Mayr Christophe Renard Nvidia CWT Solutions Group Senior global travel manager Global vice president
Agenda News David Jonas reports on basic economy fares Feature Cost versus comfort in corporate travel Pitch DUFL co-founder and CMO Andrea Graziani
NEWS
FEATURE: Cost Vs. Comfort Andrea Graziani Scott Gillespie DUFL tClara CEO Co-founder, Chief Marketing Officer Karoline Mayr Christophe Renard Nvidia CWT Solutions Group Senior global travel manager Global vice president
Key Findings: tClara Cost-focused travel policies • Travelers twice as likely to suffer from each of 9 travel friction indicators • Travelers much less willing to travel now • Expect they'll be much less willing to travel 2 years from now • Travel policy compliance is 13 percent lower • Trips are 22 percent less effective Traveler-focused travel policies • Travelers feel burned out 15 percent less often Source: "Traveler Friction: Insights from Road Warriors," tClara analysis
Key Findings: CWT Top Stress Triggers During Business Travel 1) Lost or delayed baggage 2) Poor/no Internet connection 3) Flying economy on medium/long-haul flights 4) Delays 5) Low hotel category Source: Carlson Wagonlit Travel's Travel Stress Index
PITCH Using DUFL Andrea Graziani DUFL Co-founder, chief marketing officer a@dufl.com
HOW IT WORKS Register with DUFL – DUFL.com Download the DUFL app and create a new user account. DUFL will send you a large suitcase to fill with the clothes you typically wear on the road. Once packed, simply schedule a pick up within the app and we will deliver your bag to the DUFL warehouse. Open Your Virtual Closet- When your clothes arrive at the DUFL warehouse, we will inventory, photograph, clean and store your clothes so that they are ready for your next trip. Schedule a trip - Using the app, select which clothes you’d like to take from your DUFL virtual closet, then enter your destination and arrival date. Enjoy your trip - Breeze through your trip luggage free and your bag will be waiting for you at your destination. Schedule a pick-up - Ready to go home? Schedule a pick up in the app, affix the appropriate shipping label and leave your bag at the hotel desk.
DUFL APP • Easily schedule trips • Virtually select items from your personal DUFL closet and ‘pack’ for your trip in 1-2 minutes • Monitor inventory of your personal DUFL closet • Track the location and progress of your bag • iOS, Android, web • 24/7/365 live support • Integrated with Concur ‘My apps’
DUFL TRAVELER SATISFACTION • Net Promoter Score (NPS) currently 80 84% of users saved 3+ hours • • 96% say DUFL alleviated the stress of travel • 73% say they would be more likely to stay at a company that offered DUFL as a service • 89% say that DUFL has been life-changing • 97% said DUFL made them more productive and efficient 94% say DUFL is a benefit for employees • • 67% say DUFL saves them money on things like bag fees and dry cleaning • 55% expense the service
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