Connecting the Disadvantaged by E-Government Programs Workshop on - PowerPoint PPT Presentation

Taiwan wan E-Gove vernance rnance Research arch Center Connecting the Disadvantaged by E-Government Programs Workshop on ICT Applications for People with Special Needs APEC TEL 45 th , Da Nang, Vietnam April 7, 2012 Dr. Naiyi Hsiao Director , Taiwan E-Governance Research Center (TEG) & Associate Professor , Dept. of Public Administration National Chengchi University, Taipei, Taiwan

Taiwan wan E-Gove vernance rnance Research arch Center Outline 1. Intended Beneficiaries for E-Government (EG) Programs 2. The Case – EG Programs for People with Visual Disabilities (PVD) 3. The Survey Results 4. Implications for EG Practice

Taiwan wan E-Gove vernance rnance Research arch Center 1. Intended Beneficiaries for E-Government (EG) Programs • EG programs categorized by direct beneficiaries: G2C (citizen), G2F (foreigners/visitors) G2B (business), G2N (nonprofit organizations), G2G/G2E (government/employee), G2D (disadvantaged/disabled) • The maturity of G2D/G2N programs toward individuals/groups with special needs stands for the progress of EG in general, social inclusion ( e-inclusion ), and hence e-governance .

Taiwan wan E-Gove vernance rnance Research arch Center 2. The Case – EG Programs for People with Visual Disabilities (PVD) • “ The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect. ” by Tim Berners -Lee, one of the pioneers of the World Wide Web • The regulation in practice concerning web accessibility • The case presented here summarizes the survey results particularly designed for people with visual disabilities (PVD)

Taiwan wan E-Gove vernance rnance Research arch Center 2.1 Web Accessibility Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) developed Web Content Accessibility Guidelines (WCAG) 1.0 in 1995 and WCAG 2.0 in 2008. • Four levels of accredation: A, A+, AA, AAA

Taiwan wan E-Gove vernance rnance Research arch Center 2.2 Data Collection • The project for evaluating EG-PVD was conducted by TEG in 2010, sponsored by the Research, Development and Evaluation Commission (RDEC) of the central government. • The online-questionnaire to PVD, invited by three representative NPOs, received 504 valid responses, among 563 replied and 5,895 invited PVD. Key results are presented below . • Meanwhile, there was another survey collecting the opinions from public website managers. Request for the report is welcome .

Taiwan wan E-Gove vernance rnance Research arch Center 2.3 Evaluation Framework

Taiwan wan E-Gove vernance rnance Research arch Center 3. The Survey Results - Demographics

Taiwan wan E-Gove vernance rnance Research arch Center 3. The Survey Results – Program quality & adoption

Taiwan wan E-Gove vernance rnance Research arch Center 3. The Survey Results – Website quality & adoption

Taiwan wan E-Gove vernance rnance Research arch Center 3. The Survey Results – Impact on Cost reduction, time & effort

Taiwan wan E-Gove vernance rnance Research arch Center 3. The Survey Results – Impact on Attitudes towards EG-PVD

Taiwan wan E-Gove vernance rnance Research arch Center 3. The Survey Results – Cross-tabulation with various degrees of vision disabilities

Taiwan wan E-Gove vernance rnance Research arch Center 4. Implications for EG Practice • Short term implications – Strengthen incentives for WCAG 2.0 compliance – Understand demand by contacting with VD groups – Provide professional trainings for both webmasters and users • Mid-term & long-term implications – Push accreditation for all public & commercial websites – Develop cross-boundary planning & implementation – Continue communication to general public – Build cross-sector collaboration for e-governance

Taiwan wan E-Gove vernance rnance Research arch Center Your attention and feedback are appreciated ^^ Dr. Naiyi Hsiao nhsiao@nccu.edu.tw www.teg.org.tw Director , Taiwan E-Governance Research Center (TEG) & Associate Professor , Dept. of Public Administration National Chengchi University, Taipei, Taiwan

Taiwan wan E-Gove vernance rnance Research arch Center Promotion for APEC Self-Funded Project by Chinese Taipei • Information Integration on Disaster Prevention & Relief in the Asia-Pacific Region Forum at APEC TEL 46 in Russia – The Forum is tentatively set half-day long and expected to achieve the goals of sharing experiences (Japan, New Zealand, Thailand, and etc.) of disasters prevention and information integration, and also providing policy references to all APEC economies. – Chinese Taipei has conducted the project “Deployment of Disaster Information Distribution System and Service Model based on the NGO Exemplar Platform” since APEC TEL 41 and presented the project conclusion in TEL 44 in September 2011.