CLARITY , COMPASSION & CARE Re-engaging during COVID-19
Hello. I’m Peter Stern Peter Stern, Digital Communications Manager, Ferguson
Clarity, Compassion and Care March – May 2020 • The Ferguson family • Clarity in communication • Compassion through leadership • Care through connection • Remote work spike • Reaching the front line • Feedback from associates Peter Stern, Digital Communications Manager, Ferguson
Who is Ferguson? • Founded in 1953 • Largest distributor of residential and commercial plumbing supplies and pipe, valves and fittings (PVF) • Growth into industrial, HVAC, waterworks and facilities supply markets • 1 million customers worldwide • 1,400 locations in the U.S. Peter Stern, Digital Communications Manager, Ferguson
Creating Clarity March 2020 • Supply chain impacts from China • Feb. 26: Launched internal resource center • March 10: 1,000 confirmed cases in U.S. • March 11: Questions flow to Teams • March 12: Travel banned from Europe • March 13: CEO live broadcast Peter Stern, Digital Communications Manager, Ferguson
Going remote March-April 2020 • Before March 13, a few hundred max. • By April, over half of associates (~18k) • Remote work support • Intranet resources centralized • Microsoft Teams • Virtual customer consultations • Team engagement Peter Stern, Digital Communications Manager, Ferguson
Front-line challenges April-May 2020 • Front-line associates most impacted • Changing guidelines by state • In some states, temporary closures • Schools closings • Many questions • Serving hospitals and essential businesses in hot spots Peter Stern, Digital Communications Manager, Ferguson
Reaching front-line associates April-May 2020 • “First in Safety” • Printable one-page digests • Daily huddles • Grassroots “Thank you” Peter Stern, Digital Communications Manager, Ferguson
Associate feedback May-June 2020 “The response to this virus and all the changes has been amazing.” “Proud to serve … under a leadership team that has been a calm, steady force in a time of so many unknowns.” “Proud to be part of a company that puts “I am proud to be part of the Ferguson Family.” people first.” “Everyone stay safe and we will get through this together.” Peter Stern, Digital Communications Manager, Ferguson
Thank you. Any questions?
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