Data Exchange CHSP Advisory Group 6 April 2016 Data Exchange 1
Principles of the Data Exchange • Reduce red tape • Shift focus of reporting to demonstrate outcomes as well as outputs • Work collaboratively with organisations to support innovation in service delivery • Managing programme performance Data Exchange 2
Programmes in scope Data Exchange 3
The Data Exchange Framework • • First name SCORE goals • • Last name SCORE circumstances • • DOB SCORE satisfaction • • • Gender SCORE community ABS • • Address DHS • Pre and Post Assessment • • Indigenous status Census • • Others CALD Client needs and circumstances • Disability • Reason for seeking assistance • Length of time in • Client survey • Referral source Australia • • Referral made • Ethnicity/country of origin Service delivery • Household composition • Migration visa category information (Activity, outlet delivered from, • Household income date of service) Data Exchange 4
Priority Requirements CHSP Enhancements include • Accommodation setting • Living arrangement • DVA card status • Carer flag • CHSP specific service type(s) • Amount of Assistance provided (time, quantity, cost, type) Data Exchange 5
The Data Exchange Framework • • First name SCORE goals • • Last name SCORE circumstances • • DOB SCORE satisfaction • • • Gender SCORE community ABS • • Address DHS • Pre and Post Assessment • • Indigenous status Census • • Others CALD Client needs and circumstances • Disability • Reason for seeking assistance • Length of time in • Client survey • Referral source Australia • • Referral made • Ethnicity/country of origin Service delivery • Household composition • Migration visa category information (Activity, outlet delivered from, • Household income date of service) Data Exchange 6
Measuring Outcomes DSS Purpose : Improving the lifetime wellbeing of people and families in Australia S tandard C lient/ C ommunity O utcomes R eporting E Data Exchange 7
Client Goal SCORE SCORE goal domain 1 : 2: 3: 4: 5: No progress in Goals fully achieving goals achieved Changed knowledge No progress in Limited progress to Limited progress to Moderate progress Full achievement of increasing date in achieving date in achieving to date in goals related to and access to awareness and knowledge goals — knowledge goals — achieving increasing information knowledge in areas but emerging but strong knowledge goals awareness and relevant to clients’ engagement engagement knowledge in areas needs and relevant to client ’ s circumstance needs and circumstance Changed skills No progress in Limited progress to Limited progress to Moderate progress Full achievement of increasing skills in date in achieving date in achieving to date in goals related to areas relevant to skills goals — but skills goals — but achieving skills increasing skills in clients’ needs and emerging strong engagement goals areas relevant to circumstance engagement client ’ s needs and circumstance No progress in Limited progress to Limited progress to Moderate progress Full achievement of Changed behaviours changing behaviours date in achieving date in achieving to date in goals related to in areas relevant to behaviour goals — behaviour goals — achieving changing behaviours client ’ s needs and but emerging but strong behaviour goals in areas relevant to circumstance engagement engagement client ’ s needs and circumstance Data Exchange 8
The Data Exchange Framework • • First name SCORE goals • • Last name SCORE circumstances • • DOB SCORE satisfaction • • • Gender SCORE community ABS • • Address DHS • Pre and Post Assessment • • Indigenous status Census • • Others CALD Client needs and circumstances • Disability • Reason for seeking assistance • Length of time in • Client survey • Referral source Australia • • Referral made • Ethnicity/country of origin Service delivery • Household composition • Migration visa category information (Activity, outlet delivered from, • Household income date of service) Data Exchange 9
Data Exchange Reports Data Exchange 1
Data Exchange web-based portal Data Exchange 11
Play Video Data Exchange 12
Benchmark Report Data Exchange 13
Benchmark Report Data Exchange 14
Benchmark Report Data Exchange 15
Benchmark Report Data Exchange 16
Client Pathways Report Data Exchange 17
Client Pathways Report Data Exchange 18
Community Profile Report Data Exchange 19
SCORE Outcomes Report Data Exchange 20
SCORE Outcomes Report Data Exchange 21
Video Introduction Play video Data Exchange 22
For more information … Data Exchange website: https://dex.dss.gov.au/ Data Exchange 23
Data Exchange Benchmarking Data Exchange 1
Partnership Approach Reports 25
Benchmarking Discussion Paper open for stakeholder feedback Five Discussion Questions Consultation period closed on Friday 1 April 2016 Comments still welcome to: dataexchange.helpdesk@dss.gov.au Data Exchange 26
Benchmarking was developed in the late 1970s as a way of measuring and improving performance. Benchmarking is a process of comparing one’s organisation to similar organisations to identify areas of success and opportunities for improvement. Data Exchange 27
KPIs within your Grant Agreements have been updated. Performance against some of these KPIs will be measured using benchmarking and comparative data rather than set targets, to: • Improve client outcomes • Identify challenges • Recognise success • Provide insight • Replicate success Data Exchange 28
• Benchmarking will empower service providers • Benchmarking will enable simple, relevant and transparent comparisons • Benchmarking will be a starting point for ongoing discussions • Service provider privacy is protected • Implementation of benchmarking is being monitored and reviewed Data Exchange 29
• ‘Like for like’ comparison groups • Groups based on programme activities and geographic location • Benchmarking reports available to all, whether priority or partnership • Accessible and easy to understand Data Exchange 30
• ‘How much is being done?’ • ‘How well is it being done?’ • ‘Did we achieve what we expected?’ • Guidance provided with each release on how best to read and interpret your reports Data Exchange 31
Changing how we do business • Targeting resources • Evidence-based policy advice • Compliance and accountability • Research and evaluation Data Exchange 32
Value of Measuring Outcomes • Able to understand who is accessing services, and how often, if they accessed a related service and the outcomes they achieved. • Identifies the combinations of services that lead to the best results (across programmes). • Extends the view of client pathways within and across services and into the welfare payment system. • Whole-of-government visibility of organisation funding profiles and client pathways (including jurisdictions). • Introduced Benchmarking - how individual organisations are performing over time, and in comparison to their peers. Data Exchange 33
Standard Data Exchange KPI’s 1. Number of participants, counted as the number of unique client records 2. Number of events / service instances delivered, counted as the number of service instances 3. Proportion of participants from priority target groups, measured as the percentage of the total unique clients who identify as being from the revenant priority target group(s). 4. Proportion of clients achieving improved independence, participation and well-being immediately after assistance. 5. Proportion of clients achieving individual goals related to independence, participation and well-being. Data Exchange 34
What does the Data Exchange mean for service providers? • Reporting fewer data items • Streamlining reporting arrangements • Access to rich data information to better inform service delivery • 3 options for uploading data • Ability to use existing software (if compatible with Data Exchange specifications) Data Exchange 35
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