Compass Group PLC: Catering for Sustainability Nicki Crayfourd Director of HSE Compass Group PLC Adam Leaver Head of Client Services Ecometrica Jennie Gleed Corporate Partnerships Manager CDP 1
Who we are 50 We operate in around 50 countries 500,000 We have more 500,000 great people delivering great service every day 2
Who we are 50,000+ We provide services in more than 50,000 different locations 4bn We serve more than 4 billion meals a year 3
Our regions North America Europe & Japan Fast Growing & Emerging Revenue £8.150 billion Revenue £6.039 billion Revenue £3.368 billion Underlying operating profit £657 million Underlying operating profit £420 million Underlying operating profit £242million 47% of Group revenue 34% of Group revenue 19% of Group revenue 4 All figures relate to the year to 30 September 2013
Who we do it for Business & Industry (B&I) Major sector brands Providing services to people in their workplace, plus fine dining in corporate offices and at social and hospitality events Education Major sector brands Fuelling young minds and bodies from kindergarten to college 5
Who we do it for Healthcare & Seniors Major sector brands Services to patients/ residents, staff and visitors Sports & Leisure Major sector brands Some of the world’s most prestigious sporting and leisure venues, visitor attractions and social events Defence, Offshore & Remote Major sector brands Workplace support in some of the most demanding terrains in the world 6
Who we are
Who we are World’s largest emission factor database • Offices in London, Boston, Edinburgh and Montreal • 26,000 Factors Clients include 20 FTSE main market- listed companies • Our Impacts sustainability software 48,000 Conversions developed in-house to meet the needs of organisations recording, verifying and disclosing carbon From 129 Institutions emissions and sustainability data • ‘Audit Ready Output’ assurance from Big 4 auditor, PwC
Who we do it for • FTSE-listed companies in UK and leading reporters in North America – over 250 clients in total • Global coverage with emissions measured in 248 countries • 2013: helped record and QA 38 million tonnes of carbon with customer data entry users in 134 countries
Operating a sustainable business is important.... • Identifies potential risks & challenges facing our business • Helps us to control our operating costs (low margin business) • Better placed to meet the evolving needs of consumers / clients • Performance measurement:- If you can’t measure it ..........you can’t manage it! 10
Why did we start on the Reporting journey? Why bother? It’s not a pain free process! • Increased transparency : shareholders, clients, colleagues and NGOs • Challenge and educate ourselves as to how we will cope with threats arising from climate change • Understand potential business opportunities arising • Better equipped to increase efficiency and reduce costs • Corporate reputation • Compliance 11
Our Reporting Journey 2008 • Data collection via spreadsheets from UK business 2009 - 2014 • Data collection from Top 10 countries which grew to Top 20 countries using a web based portal • Looking at next steps in 2013 – migrated to Ecometrica early in 2014 for 2013/14 reporting 2015 and beyond • Continue to work with specialists to build competency / knowledge & improve reporting • Respond to growing number of client requests for carbon emissions data 12
Our Reporting Journey 2010 2014 CDP’s CDP Climate CDP Climate, Climate & Supply Forests & Change Chain Water Program, Programs Program Start small... start simple... but GET STARTED! 13
Our Reporting Journey 2008 • Top 10 countries corporate offices and fleet vehicles 2012 • Top 20 countries corporate offices and fleet vehicles 2014 • Top 20 countries corporate offices and fleet vehicles plus selected production sites • [Planned] – top 20 countries corporate 2015 offices and fleet vehicles plus all production sites 14
Help from expert consultants Carbon Clear work with clients to help implement: A systematic approach to realising long-term Founded in 2005 commercial value… Operations in UK, USA, Spain, Turkey, India ...through managing carbon emissions, energy 25 staff in UK, 10 in other locations efficiency and sustainability impacts... Small multi-disciplined team, highly experienced ...and communicating objectives and achievements Significant blue-chip experience to all stakeholders. Work with 10% of FTSE100 15
Our Reporting Journey • A cautious approach means we’ve taken small steps to reach good reporting for the vast majority of emissions since the sustainability reporting began in 2008. – 2014 data represents 95% of Group revenue • This has led to some complexity in disclosing data with a changing scope and boundary. 16
Why Our Impacts ? • CDP Reports • Audit Ready Output with PwC assurance • Flexible data entry – Ability to prompt external contacts for data – Using costs or floor area where primary data not available – The power of the internet and hiding complexity from the user 17
Why Ecometrica? • Managed Service – Reporting and analytics – Analyst QA for data – Ongoing support for reporting • Preparation for future data verification • Global emissions factors database which intelligently selects the correct location specific emission factors 18
Effective Data Collection - Implementation Compass Group and Ecometrica worked together to agree: • Scope and Boundary – Clear guidance on what’s required for MCR and applying GHG protocol – Understanding Compass Group requirements and being realistic about available resources • Structure of the Online Questionnaires – Balance needed for detailed reporting with technical know how of most data entry users and the other pressures on their time
Effective Data Collection - Implementation • Process for integration of historical data from old system – Engagement was iterative – Agreed a format and process upfront – Format for migration of historical data etc – Cross checks – Explaining difference in emissions between old and new systems
Effective Data Collection - Implementation • Training and guidance documentation – Our Impacts designed to be easy to use so we’re able to keep training sessions and guidance documents brief – Helped by experienced data entry users familiar with the approach for online data entry • Timescales – Set clear deadlines for the final data and work back – Communicate clearly to data entry users – Allow for contingencies if possible • Outputs – Agree outputs in advance but be flexible
Has it all been worth it? Supplier Risk Assessment Client Client & Standards Requests Partnerships 51 D Resource Third Party 82 C Effort / Specialist Expertise Investment 90 B 22
Has it all been worth it? • Improved interaction with staff data entry users • Improved ability to communicate competency • Robust data for tender requests and client information • Mandatory Carbon Reporting and CDP response disclosure • New ways of visualising data • Data granularity 23
A reporting evolution......improved transparency 24
Next Steps • Using Our Impacts to collect other non-GHG data • Working towards a final data set with no further expansion of boundary • Verification – Improved data quality – Better scoring under CDP in future – Good for other audiences (clients etc) • Exploring the opportunity for Supply Chain Engagement We’re on a Journey! 25
Questions • Nicki Crayfourd Director of HSE Compass Group PLC • Adam Leaver Head of Client Services Ecometrica • Jennie Gleed Corporate Partnerships Manager CDP 26
For more information Compass Group www.compass-group.com Our 2012-13 CR report is available here: www.cr13.compass-group.com (the 2014 report is being finalised and will be available in December 2014) Ecometrica www.ecometrica.com CDP www.cdp.net 27
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