CalACT Fall Conference September, 2010 Santa Barbara, California California Coordination At Its Best
Mobility Management? CTSA? Human Service Transportation Coordination? What’s it all about??
Emphasis on Management Webster’s Dictionary: Manage: “to handle or direct with a degree of skill…..” “to alter by manipulation….” Management: “judicious use of means to accomplish an end….”
Proactive Management Tom Peters, Thriving on Chaos, 5 Areas of Management: 1) An obsession with responsiveness to customers. 2) Constant innovation in all areas of the firm [community] 3) Partnership – the wholesale participation of and gain sharing with all people connected with the organization
Tom Peters, Thriving on Chaos, 5 Areas of Management (continued): 4) Leadership that loves change and instills and shares an inspiring vision 5) Control by means of simple support systems aimed at measuring the “right stu fg ” for today’s environment
Setting the Stage Modest Beginnings Paratransit Inc. started with 2 buses and a leased gas station Growth stems from success Success gets you a place at the table
Spreading the Word Innovative Paradigms Current Coordination/ Mobility Management Projects Assisting in establishment of new CTSA in San Bernardino (incorporation filed September 22!) Designated the CTSA for Stanislaus County Subrecipient Agreement to serve as the Mobility Management Center in Honolulu, Hawaii
Mobility Management Resource Management Financial resources Physical resources (equipment, facilities, tools, etc.) Human resources
Mobility Management Demand Management Actively pursue e ffj ciency or other goals Direct demand to the most e ffj cient, lowest cost, highest quality service mode
Mobility Management Information Management Serve as a central point of information regarding services and options Use technology to manage allocation of resources, maximize e ffj ciency Serve as central clearing house for various services including grants
Resource Management Paratransit Inc. Uses TDA Article 4.5, local Measure A sales tax in partner projects Enters into cost sharing agreements with human service agencies to maximize their e fg ectiveness Creatively combines transportation funds with other resources to implement projects Agency on Aging funds Regional Center funds Foundation or other agency sources
Resource Management San Bernardino Associated Governments Uses local Measure I sales tax as the basis for creating a CTSA (Valley Transportation Services) Exploring cost sharing agreements with human service agencies to maximize their e fg ectiveness Exploring transportation funds from other resources to implement projects Agency on Aging funds Regional Center funds Cities
Resource Management Stanislaus Council of Governments Used TDA to establish a new CTSA Supported use of those funds to match JARC and New Freedom to establish a Mobility Management program for the Modesto urban area Anticipating JARC and New Freedom funds for rural and small urban portions of the County
Resource Management Honolulu, Hawaii Used City transportation funds to match New Freedom to establish an Agency Trips program Facilitated partnership to create service for a complex of homeless shelters using JARC and funding from State agencies Used City funds to match JARC and New Freedom to establish a large Mobility Management project Facilitated use of Agency on Aging funds to match New Freedom for a community shuttle
Demand Management Paratransit, Inc. Actively manages the distribution of ADA subscription trips Actively manages travel training to open mobility options for individuals who are capable Distributes demand among multiple providers (community agencies, taxi companies) Operates call center sta fg ed by volunteers to manage individual service requests
Demand Management San Joaquin RTD Established Agency Trips program with United Cerebral Palsy to move trips o fg of ADA paratransit Actively manages travel training to open mobility options for individuals who are capable Operates One Stop Shop call center to manage individual service requests
Demand Management Honolulu, Hawaii Actively solicited agencies to participate in grant funded projects to redirect demand O fg ers technical assistance to agencies submitting grant applications Coordinates demand management e fg orts with the ADA paratransit operator Used Agency Trips model to provide capacity mandated by FTA ADA Compliance Audit
Information Management Sample Projects Federal grant requirements: Community agency travel training applicants folded into Mobility Management Center agreement to simplify federal reporting, grant management [Honolulu] Travel training referral clearing house: Developing a referral process to send travel training applicants to multiple agencies in the community [Honolulu]
How Does This All Fit Together? Human Service Coordination CTSA Mobility Management
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