C OMPLAINT M ANAGEMENT S YSTEM : C ROWDSOURCING A N E XAMPLE Indian - PowerPoint PPT Presentation

Nov 14, 2023 •401 likes •491 views

C OMPLAINT M ANAGEMENT S YSTEM : C ROWDSOURCING A N E XAMPLE Indian Institute of Technology Kanpur Commonwealth of Learning Vancouver MOOC on M4D 2013 Abhinav Tripathi Arnium Technologies Pvt. IIT Kanpur www.arnium.com MOOC on M4D 2013 A

C OMPLAINT M ANAGEMENT S YSTEM : C ROWDSOURCING A N E XAMPLE Indian Institute of Technology Kanpur Commonwealth of Learning Vancouver MOOC on M4D 2013
Abhinav Tripathi Arnium Technologies Pvt. IIT Kanpur www.arnium.com MOOC on M4D 2013
A person facing a community problem/issue
Person goes to Govt. Office O F F ? Chain grows I C E Difficult to monitor, track, ensure service delivery
We need smart solutions which • Bridges communication gap by facilitating instant communication Improves monitoring & service delivery Reduces time, increases worker’s efficiency Mobile could facilitate a suitable platform which Provides instant & personalized communication Provides location, multimedia & other essential data Is low cost & widely used Therefore we opted Android: one of the most widely used Mobile Platform
Stake Holders and Software Architecture Crowd-sourced Information on the Cloud Server Better Governance Authorities can get Information Report Complains through Web or Mobile online or on their mobile MOOC on M4D 2013
THANK YOU MOOC on M4D 2013

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