BUSI NE SS MODE L CHANGE S WI T H UP T O DAT E ACT I ONS - PowerPoint PPT Presentation

BUSI NE SS MODE L CHANGE S WI T H UP T O DAT E ACT I ONS T O ACHI E VE CA GROUP’ S ST RAT E GI C PL AN GOAL S: F I NANCI AL SUST AI NABI L I T Y BE ST / I NNOVAT I VE PROVI DE R USI NG DAT A T O I NF ORM DE CI SI ONS OUT COME S: L E SS RE L I ANCE ON ME DI CAI D CARE E R RE SOURCE CE NT E R F UL L I NT E GRAT I ON

•Re b ra nd so a c le a r •All sta ff, funding •Inc re a se in re fe rra ls de finitio n o f who we so urc e s, c o mmunity fo r inte g ra te d a re & wha t o ur visio n me mb e rs, individua ls e mplo yme nt & is & fa milie s will e ng a g e me nt unde rsta nd a nd •Inc re a se in de sc rib e CA Gro up individua ls se rvic e s, mo ve me nt a lo ng the e xpe c ta tio ns a nd pa th to e mplo yme nt o utc o me s in the •Inc re a se in the sa me wa y. numb e r o f individua ls e ng a g e d in the c o mmunity BE T H HOW? 1. CHANGE ORGANI ZAT I ON NAME 2. CRE AT E NE W L OGO AND T AG L I NE S 3. DE VE L OP K E Y ME SSAGE S, DRAF T NE W MI SSI ON/ VI SI ON ST AT E ME NT RE ME MBE R: GE T BOARD BUY I N, QUOT E S F ROM MARK E T I NG F I RMS BY 5/ 30/ 19, I DE AS F ROM ST AF F , SWOT , SOF T WARE NE E DS? Co mple te d b y July 15, 2019

Cha ng e na me o f o rg a niza tio n Be th, Je nn, Bra d MARK E T I NG E SSE NT I AL S NAME , L OGOS, K E Y ME SSAGE S BOARD APPROVE D! NE E D T RANSI T I ONAL L OGO T O NE W NAME HAVE A RE -BRANDI NG PART Y I N JANUARY! I NCL UDE ASSOC/ F AMI L I E S, BUSI NE SSE S, COMMUNI T Y…CRE AT E A COMMUNI T Y MAT T E RS CAMPAI GN? PUL L T OGE T HE R WI T H COMMUNI CAT I ON MI L E ST ONE WHO NE E DS T O BE NOT I F I E D? WHAT DOC’ S NE E D RE VI SE D? SHOUL DN’ T HAVE T O GE T A NE W F E I N? CHANGE L E GAL ADDRE SS AT SAME T I ME : 4930 MUD PI K E E F F E CT I VE : 1/ 1/ 20 Pla n Co mple te d b y July 24, 2019

Na me c ha ng e / e ma il/ a ddre ss? no tific a tio ns / ne e ds OOD/ OHI O PROVI DE R’ S NE T WORK DODD CE RT I F I CAT I ON OAK ’ S NE W E MAI L S- E VE RYONE . T RANSI T I ON F ROM OL D F OR 30 DAYS ACCOUNT S VE NDORS SUPPL I E RS BANK ACCOUNT S CRE DI T CARD ACCOUNT S CARF RAPBACK L E GAL CONT RACT S NE W SI GNS NE W PROMOT I ONAL S NE W ADDRE SS/ NAME ST AMPE RS BUSI NE SS CARDS WE BSI T E / SOCI AL ME DI A SHARE D F I L E S F AX F ORMS E MAI L T AG L I NE S BROCHURE S AL L F ORMS (HR) E SC ARCS BWC (GL ASC) ME RCE R HE AL T H/ PROME DI CA OCCUPAT I ONAL OHI O NE W HI RE CURRE NT I NSURANCE BROK E R OOD COUNT Y BOARDS SCHOOL S E SC Re -na me 1/ 1/ 20

Cre a te ne w lo g o s & ta g line s Be th, Je nn, Bra d MARK E T I NG E SSE NT I AL S DONE - BOARD APPROVE D Co mple te d b y July 24, 2019

De ve lo p ke y me ssa g e s, dra ft missio n/ visio n Be th, Je nn, Bra d MI SSI ON- BOARD APPROVE D USE I MAGE S GE T I NPUT F ROM E MPL OYE E S AND ASSOC/ F AM’ S E MPL OYE E BUY I N CHANGE L ANGUAGE (WORDS T O USE / NOT USE ) POL I CY AL I GNME NT Co mple te d b y July 24, 2019

•Sta ff re c ruitme nt, •Ong o ing re la tio nships •We ll-tra ine d ve rsa tile re te ntio n & to b uild c o mmunity e mplo ye e s de ve lo pme nt pla n e ng a g e me nt & •E mplo ye e s ide ntify e mplo yme nt with CA Gro up’ s missio n •Ac c e ss to po te ntia l e mplo ye e s me e ting c rite ria ARI E L HOW? 1. I D CORE COMPE T E NCI E S T O PROVI DE BE ST PRACT I CE SUPPORT S 2. RE VI E W BE NE F I T S PACK AGE & ST AF F DE VE L OPME NT OPPORT UNIT I E S 3. ANAL YZE PROCE SSE S (T I ME F ROM I NT E RVI E W T O HI RE T O ST ART DAT E , AVE RAGE RE T E NT I ON RAT E ) 4. ADD T I E R L E VE L S OF E MPL OYME NT F OR OPPORT UNIT I E S T O GROW 5. T WE AK JOB DE SCRI PT I ONS & PE RF ORMANCE RE VI E WS T O RE F L E CT VI SON/ E XPE CT AT I ONS 6. E XAMI NE RE CRUI T ME NT ST RAT E GI E S T O I D NE W RE CRUI T ME NT OUT RE ACH Co mple te d b y No ve mb e r 15, 2019

ID c o re c o mpe te nc ie s to pro vide b e st pra c tic e fo r c / e & e ng a g e me nt suppo rts Me g a n, Je ss, Be th Unde rsta nding se rvic e s so sta ff c a n c le a rly de fine tha t se rvic e I de ntify wha t funda me nta ls a re ne e de d in e a c h a re a to pro vide q ua lity se rvic e s K no wing CA Gro up histo ry (no n-pro fit, priva tize d) Co mpe te nc ie s I nde pe nde nc e • Ob se rva tio n Skills • Cre a tive • Mo tiva tio n/ Drive • Co mmunic a tio n • Co mpute r Skills • Ada pt to Cha ng e • T ime Ma na g e me nt • No t a fra id/ ta ke risks/ c urio us • Co mple te d b y: Oc to b e r 1, 2019 Co mple te d b y July 1, 2019

Re vie w b e ne fits inc luding sta ff de ve lo pme nt o ppo rtunitie s Me g a n, Be th, Je nn E duc a te e mplo ye e s in o the r de pa rtme nts; inc re a se s a wa re ne ss a nd kno wle dg e (12/ 31/ 19) o r a wa re ne ss- do n’ t o ve rwhe lm the m. Cre a te vide o s a s pa rt o f 90 da y tra ining . De ve lo p re so urc e s to e nha nc e c o mpe te nc ie s fo r o ng o ing e mplo yme nt E ntic e sta ff to ta ke initia tive to a c c e ss tra ining o n the ir o wn to b e tte r the ir o wn kno wle dg e . If a c tive ly le a rning ; sho wing we b ina r c e rtific a te s; will re c e ive inc e ntive Re va mping o ur o rie nta tio n; Me ssa g e s fro m the CE O, ma na g e rs, supe rviso rs, a lo o k a t wha t se rvic e s lo o k like ; a ll o n vide o . (11/ 30/ 19) Qua rte rly ne wsle tte r; a llo ws sta ff to still b e e ng a g e d a nd kno wing wha t’ s g o ing o n a t CA Gro up. (1/ 1/ 20) Disc o unt pro g ra m: Ve rizo n wire le ss, Gym Me mb e rship; CA pa y’ s a pe rc e nta g e (e le va te -15%), (10/ 31/ 19, b ut e ffe c tive with 2020 b udg e t) 401K o r Pro fit sha ring (to b e e va lua te d b y 10/ 31/ 19)- if e no ug h inte re st Ra ndo m mo nthly dra wing to pa y fo r sta ff pre mium fo r 1 mo nth ( to sta rt 1/ 1/ 2019 if a ppro ve d) Re c o g nize e mplo ye e Birthda y ( a c kno wle dg e o n F B, b a llo o ns, lo tto tic ke ts, c o ffe e ite m, lunc h, b o ttle o f wine ) (9/ 30/ 19) Co lle g e o f DSP Wo rkfo rc e de ve lo pme nt g ra nts T ra ining o n ho w to b uild c o mmunity c o nne c tio ns Annive rsa rie s- 1 st ye a r, 3 rd ye a r, 5 th ye a r, sma ll g ift. (12/ 31/ 19) Pla n c o mple te d b y Oc to b e r 31, 2019

Ana lyze pro c e sse s, time fro m inte rvie w to hire , sta rt da te , a ve ra g e re te ntio n ra te Be th Add a ve ra g e re te ntio n ra te to c o st o f e mplo ye e she e t mo nthly. Mo nthly re te ntio n a nd a nnua l re te ntio n. T ra c king syste m to sho w le ng th o f time fro m b e fo re jo b is po ste d to whe n c a ndida te is hire d. Cre a te da ta to tra c k a ny pa tte rns ha ppe ning . T ime fro m whe n po sitio n o pe ning wa s re la ye d, to a dve rtising , to first pho ne c a ll, to # o f da ys till inte rvie w, # o f da ys c a lle d to o ffe r po sitio n. E ffe c tive imme dia te ly, b e g in no ting o n re sume s. By No ve mb e r 1, 2019 b e g in imputing d a ta tha t ha s b e e n g a the re d . Pla n Co mple te d b y June 20, 2019, Da ta to b e g in in No ve mb e r

PL AN Co nside r tie re d le ve ls/ o ppo rtunitie s to g ro w a s ma ste r e xpe c ta tio ns in jo b de sc ry/ pe rf. re vie ws Je nn, Be th CONSI DE R # OF SE RVI CE S PROVI DE D, COMMUNIT Y BASE D, UT I L I ZAT I ON ME E T I NG DE PART ME NT AL GOAL S/ I NCE NT I VE DE VE L OP T I E RS BY DE PART ME NT S. T HOSE WHO DO MUL T I PL E SE RVI CE S OR HAVE T O HAVE SPE CI F I C T RAI NI NGS T O DO T HE I R JOB, PAY SCAL E WOUL D BE DI F F E RE NT . F OR E XAMPL E ; SOME ONE WHO DI D ONL Y F OL L OW AL ONG I S ONE PAY SCAL E . T HOSE WHO HAVE T HE I R CE SP I S ANOT HE R; ME NT OR COACH 1- RE GUL AR/ NOW, COACH 2- F ACI L I T Y F RE E , COACH 3- ME NT OR COMMUNIT Y E MPL OYME NT : 1- NOW, 2-CE SP, 3- ME NT OR NMT : ? HAVE BASE L I NE PAY, RAI SE S WI L L BE I NCE NT I VE BASE D WAGE S CHANGE D I N JUL Y T O NE W RAT E S WI T H I NCRE ASE S AT 3 AND 6 MONT HS T I E R 1 RE GUL AR T I E R 2- F ACI L I T Y F RE E OR CE SP T I E R 3- ME NT OR NMT ? CONSI DE R F I NANCI AL I MPACT S OF NMT / USE SMAL L VE HI CL E S F OR F ACI L I T Y F RE E (E F F E CT I VE 12/ 31/ 19) Co mple te d b y Se pte mb e r 1, 2019