Building Value In A Digital Age Paul Carton Head of Digital - PowerPoint PPT Presentation

Building Value In A Digital Age Paul Carton Head of Digital Vodafone Ireland

Irish Consumer Spending Online 60% 8% € 850,00 Of This Spend Leaves Of GDP By 2020 Ireland 0 An Hour Spend Online http://www.irishtimes.com/business/economy/irish- 2 10 February 2017 consumers-spend-850-000-an-hour-online-report- finds-1.2667357

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Consumers Are Moving On…Are We Keeping Up? The End Of Channel Mentality 6

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The New Reality Of Purchasing & Fulfilment 12

Consumer 3.0-Rules Of Engagement Don’t Make Me Work Don’t Make Don’t Act Like Me Wait You Don’t Know Me Insert Confidentiality Level in slide footer 13 10 February 2017

Consumer 3.0-Rules Of Engagement Don’t Make Me Wait 14 10 February 2017

Consumer 3.0-Rules Of Engagement Don’t Make Me Work 15 10 February 2017

Consumer 3.0-Rules Of Engagement Don’t Act Like You Don’t Know Me 16

How Can We Respond? 17

Build Customer First Processes 18

Break Down The Silos And Foster Collaboration 19

Integrate & Build Platforms Which Allow For Agility 20

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Thank you Insert Confidentiality Level in slide footer