BUILDING SUCCESSFUL BUSINESS IN CHINA F E R N A N D O M O R E I R A S V P G L O B A L I N S U R A N C E - S C OT I A B A N K
THE REAL PROBLEM #1 BAU GROWTH V E R S U S EXPONENTIAL GROWTH
THE REAL PROBLEM #2 CUSTOMER SATISFACTION V E R S U S CUSTOMER ENGAGEMENT
THE REAL PROBLEM #3 PRICE V E R S U S VALUE
THE REAL PROBLEM #4 REACTIVE RISK MANAGEMENT V E R S U S PROACTIVE RISK MANAGEMENT
D R I V E R S O F D I S R U P T I O N B U I L D I N G I N T E L L I G E N C E ARTIFICIAL BIG DATA INTELIGENCE DRONES DATA & ANALYTICS TELEMATICS COGNITIVE COMPUTING SMART CARS & THINGS CLOUD SOCIAL MIDIA APPS MOBILE COLABORATIVE ROBOTICS & INTERNET OF ECONOMY WORKFLOWS THINGS
T A R G E T O P E R A T I N G M O D E L …to Achieve our Profitable T H E S T R AT E G I C D I L E M A Growt wth ambit bitio ions Our foot ot print int demands emands clear lear Targ rget t Ope pera rating ing … we are developing a 3 layer architecture Mod odel l to o win in in in the e Marke arket Customer Centric & Intelligent 1 Integrated Analytics & Omni-Channel Digital Ecosystem Services layer Strategic Partners: Scale Accelerate Expertise & Customer & Business Intelligence 2 Resources Services layer One Analytics Strategy – Bank and Insurance Business Process Excellence 3 Data Normalization, Services layer Centralization: 360 View 23 x Countries Surround Su rounding ing Communities of Practice 5 Digital Factories Scaling-up Best Practices Country IT operations COE of Analytics …x10 Core Core Core Core Core Core Strategic Partnerships
D I G I T A L E C O S Y S T E M - T O M & A R C H I T E C T U E T H E S T R AT E G I C D I L E M A Internet & Mobile ATM Product & Proposition Quotation & Proposal Claims & Customer Credit & Collection Policy Management Services & Distribution Configuration Services Services Services Services Customer Interface Sales Campaign Management & Customer Relationship Management Services Integrated Customer Account Services Single Integrated Digital Distribution Services Ecosystem Customer Propensity Underwriting & Claims Business Portfolio Customer Insight Services Dynamic Pricing Services Customer & Modeling Services Intelligence Services Intelligence Services Intelligence Business Single Customer Information File Services Single Integrated Customer & Business Intelligence Services Ecosystem Business Process Workflow Services Operations Finance & Risk Business Strategic Partner _ Integrated Insurance Ops System Bank Distribution Bank Analytics & Data Management Services Capability Management Capability Single Integrated Business Operational Management Services Ecosystem
PING AN CASE
Technology-powered business transformation One of the largest big data platforms among Chinese financial institutions Comprehensive scenarios of AI applications In financial services: Ping An has over 40 million auto Our face recognition technology has an accuracy rate of 99.8%. Big data insurance customers and over 1,000 million claim photos. Our voiceprint recognition technology has a text-dependent In health care: Ping An provides social health insurance accuracy rate of 99.7%. services for 800 million people in over 200 cities. Artificial Ping An has achieved precision rates of over 90% and 92% in intelligence Ping An has established a 24/7 actively prediction of influenza and chronic obstructive pulmonary Security perceiving security system disease respectively. Ping An has built a robust information security governance and management framework. Ping An protects customers and itself by effectively preventing malicious attacks and frauds. Cloud computing Blockchain Ping An Cloud hosts the trillion-yuan core Ping An has successfully applied blockchain business of Ping An to actual financial and health care scenarios Business systems can be deployed within minutes . Ping An has built over 17,000 blockchain nodes for Ping An Cloud is serving 415 banks and 14 insurance companies. SMEs. Ping An Cloud has received eight authoritative certifications. 22,000+ R&D staff members 3,030 patent applications 60
Core drivers of Ping An's profit growth 2017/Dec 31, 2017 Retail customers New customers 2016/Dec 31, 2016 (million persons) (million persons) (in RMB million) 166 46.30 Net profit of retail business +20.5% +26.4% 58,975 131 38.42 +44.4% 40,829 Net profit of Ping An Group Contracts per customer (contract) 89,088 Profit per customer (RMB) 2.32 +42.8% +5.0% 355.85 62,394 2.21 Net profit of institutional +14.2% and other businesses 311.51 30,113 Product profitability +39.6% 21,565 Notes: (1) The net profit of Ping An Group is the net profit attributable to shareholders of the parent company. (2) The number of customers as at December 31, 2017 is not equal to the number of customers as at December 31, 2016 plus new customers acquired in the reporting period due to customer attrition. (3) Figures may not match the calculation due to rounding. 30
Ping An Good Doctor is committed to building the world ’ s largest health care ecosystem “ Ping An Good Doctor ” app: online health service platform Health Online Family Expert Appointment Fast drug Health Health advisory making purchase community doctor consultation plans portal services Users Provider network 888 in-house doctors 193 million 2,100 external registered users Technology-powered contracted doctors health promotion Offline Offline health care medical O f f l i n e h e a l t h s e r v i c e p l a t f o r m service services network Private Checkup Hospitals Merchants Pharmacies clinics centers Ping An Good Doctor raised USD400 million by completing its pre-IPO financing at a post-money valuation of USD 5,400 million, and filed an IPO application with HKEx. 57
OneConnect is committed to building a world-leading, strategically-empowering fintech platform Providing 468 banks and 1,890 non-bank FIs with one-stop fintech solutions 2F: financial 2C: 2B: consumers businesses institutions Smart distribution Over 900 million credit inquiries for the full year KYR data products Smart Over RMB 10 trillion of Smart products interbank trading volume Banking Internet Finance Cloud Over 230 member banks with Smart risk Alliance of Small- over RMB 35 trillion of total and Medium-sized management Smart assets Banks Insurance Cloud Smart services Smart Insurance 14 contracted insurers Smart Cloud services Investment Five fintechs Cloud OneConnect raised USD 650 million by completing its first round of financing at a post-money valuation of USD 7,400 million. 58
Ping An Healthcare Technology is committed to building China ’ s best tech -powered managed care service platform Improve service Strengthen pricing experience Improve standards power Assist the government Medical service Social health insurance Private insurers Insured members providers Ping An Healthcare 2C 2F 2B 2G Technology EMR, treatment Settlement data + Personal identity, and settlement connection account, and Settlement data + data + connection contact information connection + connection “ City OneConnect ” app Over 2,000 hospitals Serving 800 million have connected with people in over 200 has covered 26 cities the service platform cities across China Ping An Healthcare Technology raised USD1,150 million by completing its first round of financing at a post-money valuation of USD8,800 million. 59
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