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Crew Resource Management: a Dutch example of building health care teams focusing on effective communication and leadership Gelre ziekenhuizen Erica Overeem Content summary Learning What is Crew Resource Management How do we


  1. Crew Resource Management: a Dutch example of building health care teams focusing on effective communication and leadership Gelre ziekenhuizen Erica Overeem

  2. Content summary • Learning • What is Crew Resource Management • How do we train CRM

  3. How do we learn?

  4. Crew Resource Management: learning in and with a team

  5. What: Crew Resource Management or: Medical TeamWork • Communication • Stress regulation • Situational awareness • Leadership

  6. Research proves that: • Children up to 9 years old only recognize the dolphins, • Only adults see the intimate aspect and they don’t recognize the dolphins, • Some of them don’t even recognize the dolphins within 6 seconds after reading Leerhuis this….

  7. How: • Filmpje voor en na

  8. Conditions for learning in a team • Safe and open ambiance • Video reflection • Scenario’s from daily practice • Debriefing: appreciative perspective

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