BT21CN and New Services BT Group Yung Kim
The changing landscape Convergence Convergence Cost Regulation Regulation transformation Customer M&A expectation activities Technology
BT’s strategy to the changing landscape Helping our customers thrive in a changing h i world Defend traditional ▬ Improved service ▬ Price innovation ▬ Cost transformation ▬ Aggressive & creative marketing Grow New Wave – Networked IT services – Broadband – Mobility & convergence 21CN a global innovation platform l tf ... Consistent delivery
Q4 2007/8 – revenue by customer Carrier Corporate 25% 25% 40% 40% 23% 23% 12% Consumer Business Strength in mix of customers and businesses
21CN – objective remains unchanged Legacy network 21CN platform PSTN Migration Converged Core Class 5 Call Server Fibre or Copper WWW DSL IP-MPLS-WDM ISP Content End ~5k ~100 User nodes nodes 17 networks to ONE global platform 17 networks to ONE global platform
BT21CN Global MPLS BT21CN Global MPLS
Product Life Cycle positioning UK UK Germany Benelux Switzerland Nordics Global view Global view France Italy North Ireland America Other Asia Pac Other Asia Pac Spain Africa CEE Russia Latin America Middle East Greatest Volumes Product Product China Declining Margins High Margins Acceptable Margins to Volume Acceptable Margins to Volume High Pre -sale Costs Attribute India Customer Customer Early Majority Late Majority Attribute Attribute Early Majority Laggards Adopter Notes The country positions represent Global MPLS (defined as sending traffic cross border) The country positions represent Global MPLS (defined as sending traffic cross border) sold out of this Geography, it doesn’t represent domestic usage The overall maturity of the Global MPLS market is shown by the Orange dot
Innovation strategy Hosted applications (IPT, Security, etc) with iVPN core BT MPLS BT iVPN with i t integrated t d application management Next generation Network with Service Orientated Architecture supporting web based services, IPv6, etc TIME Customer Journey Notes Continued Innovation drives the refreshing of product life cycles. This in turn maintains BT’s market leading position and providing customers with valued services that meet their business needs. Providing a seamless and easy customer journey is key to the success of this strategy Providing a seamless and easy customer journey is key to the success of this strategy
Product Evolution (VPN product family) 2007/08 20010/11 2009/10 2008/09 AC VPN Cl Closure & & migration IVS dates TBA Intelligent VPN BT MPLS BT ATM BT ATM Closure & Migration BT Frame Relay Sept. 09 Stop selling, start selling Start Migration Product closure, migration complete
Networks Evolution ● Our customers require solutions for a variety of sites with very different needs. q y y Differences in ▬ Security ▬ Speed Speed ▬ Resiliency ▬ Class of Service ▬ And of course, Costs A d f C t ● Our commitment is to provide, in a vast number of countries, the range of solutions they seek ▬ Ethernet LAN SAN ▬ MPLS via Leased lines, Premium /Plus DSL ▬ Hybrid VPN solutions y ▬ Network to Network Interfaces in domestic partners
World Class Access ● Strategy is to ensure co-ordinated efforts to offer the most cost effective solution for each location – and to ensure we meet our customer’s requirements each location and to ensure we meet our customer s requirements Access 1 Gig Business Size Technology/Product Data Centres Ethernet Access 100 M 34 M/ 45 M Leased line peed Branch Office Ethernet 10 M 10 M Sp Small Office N x E1/T1 Premium DSL 4 M Home Office Standard DSL 2 M Remote offices Hybrid VPN Number of locations per customer
Hybrid VPN Network diagram ● Hybrid VPN is the easiest solution to bring global access to our customers. ● Solution to answer the following needs ▬ Country coverage – expand DSL solution to 150+ countries ▬ Extremely cost efficient Back Up to leased line access solution ▬ Lead-time reduction, where customer already has a local connection to the www ● Regional Gateways (Americas, Europe, Asia Pac) – with addition of local variances where necessary IP Sec tunnel BT MPLS ISP Customer STM-1 Premises SSNG MPLS PE CE Router CE Router Router /Modem R t /M d managed by BT provided by Broadband ( Pre-configured with supplier Loopback IP address) B Broadband from 3rd Party supplier db d f 3 d P t li
3 Year Roadmap overview Launch of intelligent VPN – focus on Application centricity Expansion of Global Network (all regions, but Middle East & Africa and LATAM are major focus ) and LATAM are major focus ), 2008/09 World Class Access: roll out of competitive Ethernet, DSL & Hybrid VPN Access, Network Interconnections. Be Number 1 for customer Service Multicast Network enablement Continued Expansion (focus on Americas & Asia Pac), Launch of Globally available native Multicast Launch of Globally available, native Multicast 2009/10 Focus on Customer Self Service & Portals Integration of Internet based access to MPLS Standardisation of Satellite Access Focus on the feasibility and rapid introduction of new technologies IP Version 6 WiMax integration with Ethernet VPLS and VLAN IP Version 6, WiMax, integration with Ethernet VPLS and VLAN 20010/11 Next Generation of Application centric technology Feasibility of multiple vendor strategy to keep prices competitive
Convergence sits at the heart of the future Fixed and Mobile Fixed and Mobile Voice and Data Voice and Data A fusion A true multi media which allows experience customers to customers to which will which will enjoy the transform best of both the way we worlds communicate Media & Comms and IT entertainment Enabling businesses to deliver the most Reinventing Reinventing appropriate information home or communication entertainment when and where required
The Convergence Proposition model Converged LAN Makes Collaboration easier U ifi d C Unified Communications & Collaboration Applications i ti & C ll b ti A li ti Corporate CRM Identity Onevoice Unified Comms Fusion Self Service Management g & Collaboration Global Global Wireless/GSM Wi l /GSM solutions IP Managed / Security MS Suite of solutions contact Centre hosted voice proposition for managed services – Corporate fusion Hosted services TDM / IP managed E2K7, LCS, Dual mode Professional Voice authentication solutions services sharepoint Infrastructure – Operational Efficiency Mobile Xpress IVPN / AAI Converged LAN Data Centre Services Intelligent, application Global mobile access Managed LAN/IPT aware WAN services aware WAN services service service Hosted MS / storage Hosted MS / storage Building a “Unified Comms Ready” infrastructure
The BT Global Services Roadmap • Any-to-Any • Home-worker • Integrated • Security • Class of • Roaming Applications • Wireless LAN • Reduced • Greater Service • Gigabit/s Building Estate Efficiency Traditional Data Infrastructure Converged g BT MPLS Data BT MPLS Data Flexible Infrastructure • Private Ccts Worker • Frame Relay • ATM • Collaboration Converged Unified & Conferencing & Conferencing Voice & Data Voice & Data • Converged Communications (Network) • PABX’s (Network)) • Voice VPN’s Intelligent • Key systems IP Enabled Convergence Voice Estate Voice Estate (Desktop) Traditional Voice Estate • Live Meeting • IPT Apps • VoIP • IP PABX’s • Meet Me • Presence • IP Telephony • IP Handsets IP Handsets • i-Bridge • i Bridge • Conferencing • Conferencing • Call Centres Call Centres
AAI for Consolidating Communications
The Virtual Data Centre is a services platform built on the back of BTs own infrastructure transformation* Legacy Data Centre Virtual Data Centre - VDC Virtual Applications Applications Virtual OS Operating Systems Physical Hardware Physical Hardware Virtual Hardware Virtual Hardware Mixed Storage Virtual Storage Networks Virtual Networking Management Virtual Management *A substantial amount of software has been developed from scratch & in partnership with Microsoft and HP
BT will employ a set of professional services developed into a Continuous Migration Process to aid our customers transformation Benefits � Reduce number of servers Virtualise � Lower capex & operational costs � Increased automation � Environmental benefits from reduced resources 20% HW 20% HW 20% HW 60% HW V (power & cooling) utilisation utilisation utilisation utilisation Consolidate � Consolidate common capabilities to “farms” � Drives standardisation & governance � Facilitates Licence rationalisation � IT support savings C Transform m � Fewer supported platforms � Independence of underlying hardware � Lowers operational complexity & skill base � Further Reduces licence cost base � Address end of life support challenge pp g
One Voice • One Voice Basically BT One voice is BT Global Services key voice proposition linking all voice areas Basically BT One voice is BT Global Services key voice proposition, linking all voice areas together. As you can see, BT One voice is made up of a number of different key elements.
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