Bellevue Hospital Collaboration Councils
Facility: NYC Health + Hospitals / Bellevue Presented By: Doctors Council Member: Drs. Sara Williams & Caralee Caplan-Shaw Administration: Dr. Nathan Link Project Title: Strengthening Care Teams in the OB-GYN Clinic Aim Statement: By November 15, 2016, there will be a substantial Aim Statement: By November 15, 2016, there will be a substantial improvement in team functioning in the OB-GYN Clinic based on pre- and post-intervention surveys Collaboration Councils
Facility: NYC Health + Hospitals / Bellevue 3 Questions of the IHI Model of Improvement: AIM / What are we trying to accomplish: • To create well-functioning care teams in the OB-GYN Clinic • To improve staff sense of “teamness” • To improve patient satisfaction with the health care team MEASURES / How will we know a change is an improvement: • There will be a substantial improvement in staff sense of “teamness” by November 15, 2016, as assessed by pre- and post-intervention surveys • • There will be a substantial improvement in patient satisfaction with the health care team by March 1, 2017 There will be a substantial improvement in patient satisfaction with the health care team by March 1, 2017 as measured by pre- and post-intervention surveys CHANGE / What change can we make that will result in an improvement: • Establish a multidisciplinary project team to carry out the following interventions: • Review and update team assignments for all staff in the OB-GYN clinic • Clarify how members of those teams should interact together in the care of a patient • Ensure that everyone understands their role on the team and how they relate to each other • Ensure that each team has its first huddle by November 1, 2016 Collaboration Councils
Facility: NYC Health + Hospitals / Bellevue Progress to Date (PDSA Cycles, results?) : • Project and leader selected • AIM statement completed • Baseline survey developed • Timeline completed Comment on doctors engagement on FBCC: • High attendance, active participation, strong engagement • MD and administrative leadership relationship is positive Collaboration Councils
Belvis D&TC Collaboration Councils
Facility: Gotham Health Center / Segundo Ruiz Belvis Presented By: Doctors Council Member: Frances Quee, MD Administration: Nancy Tham, MD Project Title : Reduce wait-time of walk ins in the Pediatric clinic Aim Statement: We seek through patient education, greater patient Aim Statement: We seek through patient education, greater patient navigation, placement of signs and adjustment to Doctor’s regular template to decrease the wait time of all walk-in pediatric patients from sign in to discharge by 20% from baseline June, 2016 until October 1, 2016 Collaboration Councils
Facility: Gotham Health Center / Segundo Ruiz Belvis 3 Questions of the IHI Model of Improvement: AIM / What are we trying to accomplish: • Decrease the wait time of all walk-in pediatric patients from sign in to discharge by 20% MEASURES / How will we know a change is an improvement: • When our wait time average for pediatric walk-in patients is decreased CHANGE / What change can we make that will result in an improvement: • Provide scripts to clerical staff to provide patient education around calling to find out the best • Provide scripts to clerical staff to provide patient education around calling to find out the best time to come as a walk-in to ensure there is a visit time assigned before their arrival • Provide patient navigation for self-pay patients who are required to go to registration to pay for visit prior to being seen by the provider • Adjust provider templates to increase access for walk-ins Collaboration Councils
Facility: Gotham Health Center / Segundo Ruiz Belvis Progress to Date (PDSA Cycles, results?) : • Sign-in to triage: 16 min • Triage to PCA: 35 min • PCA to Provider: 29 min • Provider to Discharge: 33 min Comment on doctors engagement on FBCC: Comment on doctors engagement on FBCC: • Drs. Elliott, Ferran and Quee assisted in deciding which data points would be collected • Dr. Quee designed the AIM statement and intervention • Dr. Quee reviews the collected data on each of the baseline visits to qualify or correct any outliers Collaboration Councils
Coler Specialty Hospital Collaboration Councils
Facility: NYC Health + Hospitals / Coler Specialty Hospital Presented By: Doctors Council Member: Daniel Firshein, MD Administration: Deane Tsuei, MD Project Title: Reducing errors and cancellation of transportation Aim Statement: We will increase physician engagement as well as better inform patients by reducing transportation work and cancellation better inform patients by reducing transportation work and cancellation and delays in transportation in a period of 3 months Collaboration Councils
Facility: NYC Health + Hospitals / Coler Specialty Hospital 3 Questions of the IHI Model of Improvement: AIM / What are we trying to accomplish: We are trying to reduce transportation paperwork unnecessarily filled out by the doctors and assign to appropriate staff and to eliminate and or consolidate the paperwork that is not necessary. We would like for there to be less delays, errors and time spent in regards to transportation. MEASURES / How will we know a change is an improvement: We will have the amount of errors, cancellations and delays in regards to paperwork before and after we have completed our consolidation/ re-assignment efforts. completed our consolidation/ re-assignment efforts. Following the new paperwork being in place we will then reassess the number of cancelations, delays and lack of timely notification etc. CHANGE / What change can we make that will result in an improvement: We have thoroughly gone through the paperwork to work on reduction and assignment. We have then met with all staff involved in paperwork making sure they are on board with the project. The doctors on first pilot unit started to use the consolidated paperwork and or the appropriate staff have been assigned the appropriate parts of paperwork to complete. Collaboration Councils
Facility: NYC Health + Hospitals / Coler Specialty Hospital Progress to Date (PDSA Cycles, results?) : • We have just started our first PDSA cycle in regards to the consolidation. It was very helpful to meet with other staff and have them buy into the process. We also learned a lot from what it is that we need from support staff in the facility. • We have not received full results in regards to the first PDSA cycle. Waiting on Reduction/ cancelation numbers. Comment on doctors engagement on FBCC: • The doctors in this group have been very engaged from the first meeting. Since • The doctors in this group have been very engaged from the first meeting. Since the facility is smaller than others, we have been able to communicate to the other doctors in the facility in regards to the reduction of paperwork. The doctors, even in sub-specialties (where they would not normally use the transportation paperwork), have been happy to work to eliminate this long standing issue. Collaboration Councils
Coney Island Hospital Collaboration Councils
Facility: NYC Health + Hospitals / Coney Island Presented By: Doctors Council Member: Cherbrale Hickman, MD Administration: Wehbeh Wehbeh, MD Project Title: Improving the patient experience in the Ambulatory Surgery Unit Aim Statement: We intend to improve the patient experience in the Aim Statement: We intend to improve the patient experience in the Main OR Ambulatory Surgery Unit anticipating to move from the 49 th percentile to better than 55 th percentile in NYS ranking of Press Ganey scores for the four survey questions directed toward the physician component of their visit by the last quarter of 2016 utilizing an electronic exit survey as well as doubling the patient response rate to obtain truer qualitative data Collaboration Councils
Facility: NYC Health + Hospitals / Coney Island Aim / What are we trying to accomplish : / What are we trying to accomplish • To improve the experience of our patients during their ambulatory surgery visit as well as enhance the relationship with their surgeons and anesthesiologists Measures / How will we know a change is an improvement : / How will we know a change is an improvement • Employees’ morale and engagement improves • More patients complete surveys and patient-satisfaction scores are higher • More patients complete surveys and patient-satisfaction scores are higher Change / What change can we make that will result in an improvement : / What change can we make that will result in an improvement • Educate our physicians on the survey questionnaire pertaining to the evaluation of physicians performance • Involve physicians in real-time to initiate immediate changes and PDSA’s Collaboration Councils
Facility: NYC Health + Hospitals / Coney Island Progress to Date (PDSA Cycles, results?) : • It was decided to start our first PI project in AmSurg to allow for a multidisciplinary approach that will develop team-work, communication and ultimately increase physician engagement across the hospital. Comment on doctors engagement on FBCC: • The concept of a “Safe Place” is being realized at our FBCC which is a tremendous accomplishment at Coney. We have been working well together, all ideas are listened to and respected. Collaboration Councils
Cumberland D&TC Collaboration Councils
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