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0 An introduction to Loquendo GRUPPO TELECOM ITALIA Company Profile TELECOM ITALIA GROUP Founded in 2001 as spin-off di Telecom Italia Lab, thanks to the 30yrs experience and know-how about voice processing. HC: 100 persons. Global

  1. 0 An introduction to Loquendo GRUPPO TELECOM ITALIA

  2. Company Profile TELECOM ITALIA GROUP � Founded in 2001 as spin-off di Telecom Italia Lab, thanks to the 30yrs experience and know-how about voice processing. HC: 100 persons. � Global Company of TelecomItalia group, leader in Europe and Sud America for vocal technologies (synthesis, recognition, authentication and identification) � Multilingual, proprietary Technologies, patented in 23 languages and 56 voices � Break even in 2004, revenues and earnings growing year after year � Broad customer portfolio, both domestic and foreign � Headquarters in Torino, local sales offices in Rome, Madrid, Paris, London, Munich, New York (1Q08) 1

  3. Loquendo: Value chain & Product positioning TELECOM ITALIA GROUP Application solutions : e.g. automatic IP-PBX, Voice Applications Solutions & control for Media Center, SME verticals … Projects Full Custom Projects: Es. VAS Services, Directory Platforms assistance, Voice banking… MRCP Server & Servers VoiceXML Platform for voice Speech Engines automation applications in Speech Telephony, VoIP, Video, Mobile LTTS LASR LSV Engines MRCP (v1 & v2) Server for easy interfacing to IVRs & platforms O.S. Speech Engines for: Windows, Linux, WinMobile, Symbian, … Synthesis (LTTS), Recognition (LASR), Verification (LSV) and Speaker/Language Identification Targeting carrier servers, desktop Hardware PCs and embedded devices (GPS, PDA, Smartphone) Loquendo Focus 2

  4. Loquendo Strategy TELECOM ITALIA GROUP • A Complete set of speech technologies (TTS, ASR, SV) − focus on quality & innovative features − multilingual worldwide coverage • Extensive international standards support − All speech-related W3C and IETF standards • A full range of integration options − APIs, standard interfaces and protocols, client-server configurations • Same technologies on a wide spectrum of devices − same core engine from server to desktop to embedded & mobile devices, guarantees device-independent user experience • Partnership as a key factor − global alliances thanks to extensive language & standard support − set of powerful tools made available to our partners for tuning and improving speech applications, without need of costly professional services 3

  5. Loquendo TTS – Text To Speech TELECOM ITALIA GROUP � Multi-language: 23 languages, 56 voices � Truly Natural and Expressive sounding voices for highly emotional pronunciation: − Commonly used phrases such as “How are you?” or “You’ve got to be kidding!” and paralinguistic events such as yawning, coughing and laughing and to confirm, exclaim, thank, express doubt, ecc.) � Plug-in lexicons: for reading e.g. SMS abbreviation, emails � Audio Mixer: to have complete control over all audio sources (included samoling rates and coding) – audio files can be mixed, looped, faded in and out, or synchronizzed with synthetic speech � Mixed Language Capability: − Language Guesser: that automatically identifies the language of any text so that through the − Phonetic Mapping: any of Loquendo’s voices can correctly pronounce any foreign word (eg. English words in an Italian text) 4

  6. Loquendo TTS: Evolution of the species … TELECOM ITALIA GROUP SMS Italian Lexicon 1978 MUSA: MUSA: CIAO MARY CM VA, 6 SCESA? CMQ SN RAFFAELE E VOLEVO DIRTI KE MI FAREBBE First Italian synthetized voice PIACERE SE SABATO SERA CI ANDIAMO A MANGIARE LA PIZZA TUTTI E 4. CIAO 1 1993 ELOQUENS ELOQUENS BACIONE E TVB Diphonic synthesis SMS English Lexicon SMS English Lexicon 2000 LOQUENDO TTS: LOQUENDO TTS: r u don nethng 2mor? Third generation voice synthesis r u don nethng 2mor? would b gr8 2cu. would b gr8 2cu. 2007 LOQUENDO TTS: LOQUENDO TTS: i'll b @ pub b4 8. i'll b @ pub b4 8. Now ! Emotional e multilanguage, ringl8r. b4n xoxox susan automotive and multimedia ringl8r. b4n xoxox susan solutions Awards : AVIOS-SpeechTEK Awards : AVIOS-SpeechTEK 2007 “Best Innovation in Text To Speech” 2007 “Best Innovation in Text To Speech” 2006 “Best Innovation in Speech Synthesis” 2006 “Best Innovation in Speech Synthesis” 2005 “Best Innovation in Multi-Lingual Speech Synthesis” 2005 “Best Innovation in Multi-Lingual Speech Synthesis” 5

  7. Unmatched Language Coverage Language Female Male TELECOM ITALIA GROUP �� ��� English US �� � English UK � �� Spanish (Castillian) ��� � French � � Canadian French �� � German ���� ����� Italian � � Russian (2008) �� Greek � � Portuguese � Danish (2008) � Finnish (2008) � � Swedish � � Dutch � � Polish � � Turkish �� �� Brazilian Portuguese � � American Spanish � Mexican � Chilean � Argentinean � � by Colombian � Chinese � Galician (bilingual) � by Valencian (bilingual) � � Catalan (bilingual) 6 Japanese / Arabic PARTNER PARTNER

  8. Loquendo ASR – Automatic Speech Recognition TELECOM ITALIA GROUP � A reliable speaker independent technology � Broad Vocabulary & Flexible Recognition - recognizes up to 1,000,000 words; supports isolated and continuous speech even in the noisiest environment such as wireless � Highly Accurate Speech Recognition - thanks to integration of neural networks and hidden Markov models, and detailed acoustic-phonetic units trained on large speech corpora � Multi-language speech recognition (22 languages) � Barge-in capability to guarantee high reactivity and robustness to noise and background speech; Garbage rules definition to match arbitrary spoken sequences not modeled by the grammar � Powers Loquendo Speaker Verifier Tool package that automatically analyzes data collected in the field to improve service performances, including: • Acoustic Model Adaptation (to the environment, speaker, channel adaptation, etc.) • Phonetic Learning to identify frequent formulations that have not been covered and additional pronunciation variants 7

  9. Loquendo MRCP Server TELECOM ITALIA GROUP � Optimized client-server solution for the large-scale deployment of speech technologies in the telephony field, such as call centres, CRM, news and email- reading, self-service applications, etc. � Full benefits of Loquendo’s high-performance technologies using standard protocols and languages. � Easy-to-integrate through the standard IETF protocol MRCP (Media Resource Control Protocol). Both MRCP versions are supported: MRCP v1 (RFC 4463) based on RTSP/RTP and MRCP v2, the new IETF protocol, based on SIP/RTP offering the new audio recording and Speaker Verification functionalities. � Loquendo MRCP Server is fully configurable and makes software components status available to both its onboard Management Console and external Management Systems through the SNMP protocol. � Its modular architecture leaves Loquendo MRCP Server independent from ASR/TTS engine releases 8

  10. Loquendo Voice Platform: VoxNauta TELECOM ITALIA GROUP Applications Fixed Auto Voice Voice Attendant Portal Banking VoxNauta Mobile VXML - CCXML TTS ASR SV VoIP 9

  11. Latest Releases … TELECOM ITALIA GROUP System for avatar-based digital content production VoIP PABX integrated with Automatic Attendant Voice Control for Media Center 10

  12. Customer Overview TELECOM ITALIA GROUP Transportation Telecommunications Automotive and Media NY and Navigation Local & Central Government Banking and Citigroup Insurance Health Care & A&D and Differently able Intelligence 11

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