City of San Antonio All ll Paws s on n De Deck! k! Drastically Improving Animal Care Services
What at Cau ause ses s Inno nnovat ation? ion? 34,946 46 864,000 000 153,000 ,000 Animals Bexar San Antonio taken in to County Stray ACS in FY Animal Estimated 2012 Population Population
Conf nflicti licting ng Voic ices es Who are you listening to? “Too many stray dogs on the streets!”
Be Best st Pra racti tices ces an and Res esearc earch
Lis istening ening to o the e Rig ight ht Peo eople ple Developing a Balanced Approach Enhanced En anced En Enfor orcem cement ent • Faster response to priority calls • Better enforcement of existing codes • New codes to address current challenges Contr ntrollin olling g the e Stray y Popul ulat ation ion • Trap, Neuter and Return (TNR) • Spay/Neuter Partners Increasi creasing ng Live e Relea ease e Rate • High Volume Pet Partner • Adoption, Rescue, Return to Owner
Res esults lts 90 90% Mont nthl hly y ACS S Live Releas ase e Ra Rate FY 2008 – FY 2013 YTD 70 70% Implementation of Strategic Plan 50% 50 30% 30 10 10% O J A J O J A J O J A J O J A J O J A J O J A J FY 2009 FY 2008 FY 2010 FY 2011 FY 2012 FY 2013 In 1.5 years since implementation of Strategic Plan, ACS has over doubled its Live Release rate while increasing capacity by over 20%
Pla lacem ement ent of Mi Miss ssing ing Pie ieces es
Commu munity nity Par artne nership ship San Anton onio io ts Alive ! Pets Pe Univ iver ersit ity of ACS S Advisor isory Texas as at San Board Antonio onio Community Partnership Animal al is more than community Best Friends iends Defen ense e & Pe PetS tSmar art Leagu gue engagement. San Antonio Engagement seeks input Animal Care Ove ver r 300+ and keep people local al Rescue e Services PetC Pe tCo & Foster er informed. Partnership Partn tners ers requires community to San Anton onio io Ove ver r 500 Area a participate in solution Local al Foundati ndation on Volun unteers eers 5 Local al Spay San Anton onio io & Neuter er Humane ne Partn tners ers Socie iety ty
Improved ed Process cess Focus cus on n the e pr process, ocess, not not the e drama ama Estimated Stray Animal Population • Requires the collection and 153,000 understanding of data Animal Intake • Requires effective management, Field: 58% (16,240 – 17,980 animals) staff training, data focus OTC : 42% (11,760 – 13,020 animals) decision making, and Euthanasia understanding where the Kennel Capacity “bottlenecks” in the system are. 28,000 – 31,000 • Lead to ACS’s stray hold Rescue Adoptions RTOs TNR agreements & improved surgery process which increased capacity by 4,000
Improved ed Enf nfor orcem cement ent Prioritize ioritized and dispat patch ched ed calls ls into o 5 categ egories: ories: Ensures essential calls are responded to quickly despite limited resources. Conver erted ed menta tality lity from dog catcher er to investi estigat ator: or: Spending 15 – 20 additional minutes investigating in field per call, an officer can prevent a dog from entering “the system”
Commu munity nity Sp Spay/Neut y/Neuter er TRAP 1 • Increasing spay/neuter services in an effective way provides long term solutions • GIS technology can be used to RETURN RN 2 target existing and available 3 NEUTER TER resources • ACS’s Trap Neuter and Return (TNR) program increased cat Live Release rate from 24% in FY 2011 to 81% in FY 2013 YTD
Conclu nclusion sion • Finding the missing pieces rather than increasing our existing pieces are what lead to our recent success. This includes: • Increased live outcomes • Increased capacity • Improved transparency • Improved working conditions • Use of data to build upon prior successes
Qu Ques estions? tions?
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