Administrators Office Performance Measurement Review February 2019 - PowerPoint PPT Presentation

Administrator’s Office Performance Measurement Review February 2019

Presentation Overview • Alignment with Board Priorities • Key Performance Metrics • Significant Budget Issues • Significant Accomplishments • Key Collaborations • A Look Ahead Administrator’s Office Performance Measurement Review:

Priority Alignment Stable Revenues Kent County will have stable and predictable revenues to cover expenses. Efficient Use of Resources Kent County will provide services through the most efficient means. Kent County will provide opportunities for citizens to be aware of and Citizen Participation involved in County government. Proactive and Innovative Kent County will seek-out innovative solutions and address issues Government systemically. Kent County will maintain a high quality of life that will be attractive to High Quality of Life growth and development Mission Statement: To provide policy recommendations to the Board of Commissioners and to efficiently manage and support the effective delivery of County services. Administrator’s Office Performance Measurement Review:

Key Goals and Metrics Goal: Maintain the long-term financial health of the County Administrator’s Office Performance Measurement Review:

Key Goals and Metrics Goal: Maintain the long-term financial health of the County Annual budget recommendation adheres 100 percent to the parameters Objective: established by the Finance and Physical Resources Committee Results: Budget Recommendation 2016 2017 2018 2019 Exp. 100% 100% 100% 100% Administrator’s Office Performance Measurement Review:

Key Goals and Metrics Goal: Maintain the long-term financial health of the County Maintain a minimum credit rating of AAA and Aaa by the various credit Objective: rating agencies. Results: Credit Rating 2016 2017 2018 2019 Exp. AAA/Aaa AAA/Aaa AAA/Aaa AAA/Aaa Administrator’s Office Performance Measurement Review:

Key Goals and Metrics Goal: Ensure effective communication between the Board of Commissioners, departments/ agencies, the judiciary, and the public Administrator’s Office Performance Measurement Review:

Key Goals and Metrics Goal: Ensure effective communication between the Board of Commissioners, departments/ agencies, the judiciary, and the public Score a 4.50 or better on the Board of Objective: Commissioners Survey Results: Board of Commissioners Survey 2016 2017 2018 2019 Exp. 4.83 4.68 4.74 4.60 Administrator’s Office Performance Measurement Review:

Key Goals and Metrics Goal: Ensure effective communication between the Board of Commissioners, departments/ agencies, the judiciary, and the public Ensure sufficient information is provided to the Board of Commissioners and Objective: Committees so that fewer than three action requests are postponed annually. Results: Postponed Items 2016 2017 2018 2019 Exp. 0 0 0 0 Administrator’s Office Performance Measurement Review:

Key Goals and Metrics Goal: Encourage the establishment of strategic, public/private, intergovernmental and interdepartmental partnerships Establish a minimum of three departmental, intergovernmental or Objective: public/private collaborations. Results: Collaborations 2016 2017 2018 2019 Exp. 7 3 2 4 Administrator’s Office Performance Measurement Review:

Significant Accomplishments In Spring of 2018, the Administrator’s Office and the Board of Commissioners initiated work on a Strategic Plan. Public Sector Consultants (PSC) was engaged to support the process and ensure an inclusive and comprehensive engagement process. The last step is to develop the plan and supporting communication materials, which is in process for completion in spring 2019. COMMUNITY IMPACT Administrator’s Office Performance Measurement Review:

Significant Accomplishments Legislative Successes: Before the Michigan Legislature adjourned for the 2018 term, several county issues were successfully addressed in the appropriation and standing committee process. Included in the Supplemental Spending Bill was: $3.5M for Lakeshore Regional Entity (LRE) $1M to the John Ball Zoo $5M to the Grand Rapids Convention Authority $5M to the Gerald R. Ford Airport for capital improvement projects $2M to Grand Rapids Whitewater COMMUNITY IMPACT Administrator’s Office Performance Measurement Review:

Significant Accomplishments Legislative Successes continued : Foster Care Services Payments Senate Bill 1232, sponsored by Sen. MacGregor, was passed to remove the sunset on and change the populations standards on the performance-based funding pilot program in the County. Large Carnivore Act House Bill 5778 passed which allows for the breeding of large carnivores at the John Ball Zoo. COMMUNITY IMPACT Administrator’s Office Performance Measurement Review:

Significant Accomplishments Credit Rating : The County’s Triple -A credit ratings were affirmed by Moody’s and Standard & Poor’s for the 20th consecutive year. COMMUNITY IMPACT Administrator’s Office Performance Measurement Review:

Significant Accomplishments Early Childhood Millage: The Ready by Five Early Childhood Proposal passed with 57% voter support , making Kent County the first county in Michigan to have a dedicated source of funding for early childhood services. The six-year millage will generate approximately $5.7 million each year and will provide dedicated funding for community-based early childhood programs that are evidence-based, ensuring children and their families have access to vital services. COMMUNITY IMPACT Administrator’s Office Performance Measurement Review:

Significant Accomplishments Communication – The Administrator’s Office established the County Journal as a communication tool to keep key stakeholders informed of news and developments related to county government. We also reformatted the Administrator’s Report to improve its effectiveness in providing relevant information to community leaders. We are in the process of updating County webpages and social media pages to provide a consistent appearance with information that is easy to access. COMMUNITY IMPACT Administrator’s Office Performance Measurement Review:

Significant Accomplishments Data Analytics – The Administrator’s office along with the Equalization and IT Departments took steps to create a cross departmental data analytics team. Goals of the team include enhancing programming and services using a data driven approach with integrated measures in an effort to reach maximum efficiency and improve how data is collected and used to guide decision-making. INNOVATION Administrator’s Office Performance Measurement Review:

Significant Accomplishments Sale of North Monroe – In July 2018, the County, the City of Grand Rapids and Michigan State University completed a three- way land transaction which was approved by the Board in March 2018. Grand Rapids acquired nearly 3.7 acres of land along the Grand River for use as a future park. Michigan State University acquired land adjacent to its campus or additional research space and the County acquired land for future parking as well as cash for infrastructure improvements. COMMUNITY IMPACT Administrator’s Office Performance Measurement Review:

Significant Accomplishments Legal Services: Coordinated the County’s legal work using four in -house attorneys and outside counsel (15 different attorneys resident in seven different firms). Final approval of the Indigent Defense plan which coordinates all seven courts and jurisdictions within the County’s boundaries. Provided training on HIPAA, search procedures and the 4 th Amendment, FOIA, Open Meetings Act and statutory mandates. Administrator’s Office Performance Measurement Review:

Significant Accomplishments Legal Services cont’d: Assisted in the investigation of PFAS water contamination and response options for multiple departments. Filing of the claim in the Federal Multi-District Litigation concerning the impact of the opioid crisis and the costs incurred by the County. COMMUNITY IMPACT Administrator’s Office Performance Measurement Review:

Key Collaborations 911 Dispatch – The Administrator’s Office and Sheriff’s Office worked with the City of Grand Rapids to conduct a thorough review of a singular, consolidated dispatch center and the costs/service enhancements associated with such a model. Kent County staff successfully wrote a $500,000 grant to the State of Michigan to assist with this project that was eventually declined after Grand Rapids decided not to pursue the singular dispatch center. Administrator’s Office Performance Measurement Review:

Key Collaborations Mental Health Services – The Administrator’s Office worked with the Lakeshore Regional Entity (LRE) and Network180 boards to stabilize services through the creation of an Auxiliary Internal Service Fund (ISF). Additionally, staff participated on the Crisis Center Task Force to create a more unified vision for what an integrated crisis center could potentially achieve for the community. Administrator’s Office Performance Measurement Review: