Adapting your services online for charities and community groups Herjeet Randhawa, RVA Advice Worker Ruth Pearse, Parenting Special Children (PSC) David Neale, RVA Development Worker, Digital Inclusion June 2020
What we will cover: Adapting your services online 1. Housekeeping and intros For charities and community groups 2. Government updates 3. Speaker 1: Ruth Pearse from PSC 4. Speaker 2: David Neale, RVA 5. Breakout discussions 6. Feedback and Q&A with the panel 7. Wrap up and further resources
Adapting your services online For charities and community groups 2.Name, role and 1.Quick poll! Housekeeping and intros charity
Government updates Social distancing changes General public who are ‘fit and well’ Guidance until 4 July Adapting your services online Guidance from 4 July For charities and community groups Changes (announcement) Pubs, restaurants, hairdressers, community centres etc. may reopen • provided they are Covid secure. (Re-opening premises session 2 July) Two households can meet: socially distanced • 2 metre rule change: • “Where it is not possible to stay two metres apart, guidance will allow people to keep a social distance of one metre plus. This means staying one metre apart, plus mitigations which will reduce the risk of transmission” Our advice: cautious approach, protect staff, volunteers, beneficiairies •
2. Government updates Protecting vulnerable groups Clinically vulnerable Who are they? Over 70 (regardless of health) • Adapting your services online Under 70 with pre-existing health conditions: • For charities and community groups Pregnant women; chronic mild-moderate respiratory diseases (asthma); chronic heart, kidney or liver disease; Parkinsons, motor neurone, MS, cerebral palsy, diabetes. Government advice: Stay at home as much as possible and, if you do go out, take particular care to minimise contact with others outside your household or support bubble. Advice for charities and community groups: Exercise caution. Risk assess and continue to protect those vulnerable when delivering services: staff, volunteers and service users.
2. Government udates Clinically extremely vulnerable Who are they? Adapting your services online Organ transplant recipients • For charities and community groups Specific cancer (chemotherapy, radiotherapy) • Severe respiratory diseases (severe asthma, cystic fibrosis) • Rare diseases (sickle cell; immunodeficiency) • Pregnant women with significant heart disease • Anyone classed as such by GP/Doctor • Government advice: People who are shielding remain vulnerable and should continue to take precautions but may now choose to leave their home, as long as they are able to maintain strict social distancing. Strongly advised not to attend gatherings, people outside own household/support bubble
2. Government updates Clinically extremely vulnerable Background Adapting your services online In March the government published clinical guidance for those most at risk • For charities and community groups from coronavirus advising them to stay at home until end of June. A package of support was provided to them working with local councils, • grocery industry etc. Many charities and community groups have been providing crucial support to own beneficiaries and others – phone/Zoom/shopping etc. 1 June – guidance was relaxed: shielding individuals could choose to • spend time outdoors, with members of own household, or an individual from another household if they lived alone, whilst maintaining social distancing.
2. Government udates Changes coming for those shielding: From 6 July: will be able to spend time outdoors with up to 5 others from • outside own household while maintaining social distancing, or ‘support bubble’ with another household if live alone/single parent. Adapting your services online From 1 August : • For charities and community groups Restrictions will relax further • Can go to the shops, places of worship etc. provided particular care to • maintain social distancing and avoid contact with members outside own household/support bubble. Gov. support will stop (food/medical supplies) • If concerned contact Social Services/ Community Hub • They will continue to be categorised as clinically extremely vulnerable • and should continue to exercise caution should infection rate increase. They will all be written to if on the shielding list – explained. • Our advice : groups should exercise extra caution with any staff, volunteers or service users who are in this category. Risk assess and continue to protect those clinically extremely vulnerable.
Government updates Further government guidance: Government’s Recovery Strategy Adapting your services online For charities and community groups Working safely during Coronavirus Links to sector specific guidance
Specialist support for families who have children and young people with special needs 2006-present
Ruth Pearse founder & CEO 40 staff & volunteers Neurodiverse workforce
In 2019 Parenting Special Children supported 2580 families at least once, with over 75% accessing more than one service During Covid-19 PSC has supported over 1000 families
Agenda (10 mins!) 1. Services pre-covid 2. Services you now have online 3. What process did you go through, factors in deciding to go online, who you consulted and how 4. Any challenges in going online – how did you address these? 5. Any top tips to share 6. How are you preparing for the future – combined services?
Parenting Special Children offer (pre Covid-19) • Training on Autism & ADHD • Children in care & adopted children workshops & courses • Sleep workshops & clinics • Specialist parenting programmes • Helpline • Support groups • Family events • Annual conference (SEND & Mental Health 2020 ) • Groups for autistic children/young people
Parenting Special Children offer (Covid-19) • Training on Autism & ADHD (via Zoom) • Children in care & adopted children workshops & courses (via Zoom inc support groups) • Sleep workshops & clinics (via Zoom) • Specialist parenting programmes (Autumn 2020) • Helpline (cloud based phone) • Support groups (via Zoom) • Family events (unable to take online) • Annual conference (SEND & Mental Health 2020 ) • Groups for autistic children/young people (Zoom)
Going online! • Helpline - cloud based phone system • Zoom - purchasing, training • Adjusted services (1.5 hrs) • Developed new services (depending on need) • Implemented (made it happen!) • Challenges: adjustment, technology confidence, wellbeing of staff, furloughed staff - CEO offered support at every stage, not so much tech support!
Top tips & preparing for the future • Embrace technology • Include online support in recovery plan and post Covid • Be confident, technical problems happen to all organisations even large corporations • Some people prefer flexibility of online provision • We can adapt
Speaker 2: David Neale, RVA Digital Inclusion Development Worker Adapting your services online For charities and community groups
Organising online meetings Several well-known platforms: Skype – simple and informal but everyone needs a • For charities and community groups Governance and Planning Skype account and features are limited Microsoft Teams – good for corporates, expensive • Google Hangouts – less well supported these days • Zoom – the newcomer. Some security issues • reported, generally solved now. Widely considered the most user-friendly. Free version limited to 40 minutes and doesn’t have all features.
Getting started with Zoom Go to zoom.us and create an account • You can get started straight away • Free version limited to 40 minutes then you have to • For charities and community groups Governance and Planning start another session. Paid version £12/month Paid version needed for features like breakout • groups and polls You get your own perpetual zoom meeting ID , and • can organise separate meetings using different IDs (recommended). Advisable to use a password and waiting room to prevent ‘Zoom bombing’ Send the meeting ID and password out beforehand •
Adapting your services online For charities and community groups Microphone menu (video similar)
Adapting your services online For charities and community groups group Chat – with organiser, individual or
Adapting your services online For charities and community groups Security – allowed features etc.
Adapting your services online For charities and community groups host… Manage participants – mute, make
Adapting your services online For charities and community groups Sharing your screen
Adapting your services online For charities and community groups Organise an online poll
Get Online going forward For charities and community groups Governance and Planning We can still offer telephone/online chat support in the meantime – please call 0118 937 2273 and leave your contact details.
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