accessDC Study Project Advisory Committee Meeting November 1, 2016
Meeting Agenda ■ Introduction and Study Goals 1:00 pm – 1:20 pm ■ Study Scope, Deliverables & 1:20 pm – 1:50 pm Schedule ■ Role of the PAC / Questions 1:50 pm – 2:05 pm ■ Summary of Linkages 2:05 pm – 2:35 pm ■ Questions from the 2:35 pm – 2:50 pm Community ■ Next Steps 2:50 pm – 3:00 pm accessDC Study: November Project Advisory Committee Meeting 2
Introduction and Study Goals
Project Goals The accessDC Study will identify ways to give people with disabilities and older adults in the District of Columbia better access to multiple transportation services, allowing for greater mobility with dignity and independence, and easier integration in the community. We also want to determine the extent to which the inclusion of older adults and people with disabilities in an advisory and decision-making capacity positively contributes to the outcome of the project. accessDC Study: November Project Advisory Committee Meeting 4
Study Scope, Deliverables & Schedule
Study Schedule accessDC Study: November Project Advisory Committee Meeting 6
Project Kick-Off ■ Develop a detailed work plan and outreach plan ■ Establish Project Advisory Committee ■ Initial public outreach – Stakeholder/Customer Survey(s) – Open Mic Session #1 – Project web page www.ddot.dc.gov/page/accessdc-study Identify Existing Strategies and Project Kick-Off Final Report Conditions Recommendations accessDC Study: November Project Advisory Committee Meeting 7
Stakeholder/Customer Survey ■ Provides insight into how people travel and what trips and trip purposes are currently poorly served ■ Establishes a baseline to determine the success of project recommendations ■ Administered online and in-person at Open Mic Sessions ■ Compliant with Section 508 Identify Existing Strategies and Project Kick-Off Final Report Conditions Recommendations accessDC Study: November Project Advisory Committee Meeting 8
Open Mic Sessions ■ Opportunity for customers and stakeholders to “voice” their opinions on unmet needs and study recommendations ■ Provides additional depth to survey results ■ Each speaker provides two minutes of commentary Identify Existing Strategies and Project Kick-Off Final Report Conditions Recommendations accessDC Study: November Project Advisory Committee Meeting 9
Identify Existing Conditions ■ Collect and review existing plans, studies, and reports ■ Collect data on existing services and needs ■ Document unmet needs ■ Prepare and present existing conditions report Identify Existing Strategies and Project Kick-Off Final Report Conditions Recommendations accessDC Study: November Project Advisory Committee Meeting 10
Questions We Want to Answer ■ What types of services and programs are available in the District? ■ How do customers use these available services? Where are people going? ■ What trips and trip purposes can’t be served with existing options? Identify Existing Strategies and Project Kick-Off Final Report Conditions Recommendations accessDC Study: November Project Advisory Committee Meeting 11
Strategies and Recommendations ■ Identify national best practice strategies ■ Develop, screen, and evaluate alternatives ■ Prepare, present, and discuss alternative strategies ■ Reach consensus on recommendations Identify Existing Strategies and Project Kick-Off Final Report Conditions Recommendations accessDC Study: November Project Advisory Committee Meeting 12
Examples of Potential Strategies ■ Small improvements or “fixes” to existing services ■ Mobility management efforts ■ Coordination of existing education/outreach efforts ■ Linkages – Continuum of Functionality Identify Existing Strategies and Project Kick-Off Final Report Conditions Recommendations accessDC Study: November Project Advisory Committee Meeting 13
Final Report ■ Final report includes: – Operational Design and Financial Plan – Implementation Plan – Monitoring\Evaluation Plan Identify Existing Strategies and Project Kick-Off Final Report Conditions Recommendations accessDC Study: November Project Advisory Committee Meeting 14
Operational Design and Financial Plan ■ Administrative cost projections ■ Operating and capital cost projections ■ Funding sources ■ Cost sharing strategies Identify Existing Strategies and Project Kick-Off Final Report Conditions Recommendations accessDC Study: November Project Advisory Committee Meeting 15
Implementation Plan ■ Identifies actions steps necessary for implementing recommendations ■ Clear prioritization and timelines – Activities occurring prior to implementation – Activities occurring during implementation – Activities occurring following implementation Identify Existing Strategies and Project Kick-Off Final Report Conditions Recommendations accessDC Study: November Project Advisory Committee Meeting 16
Monitoring\Evaluation Plan ■ Guidelines for evaluating the success of study recommendations – Specific performance measures – Data collection and tracking methods ■ Did the participatory design of this study lead to better outcomes? Identify Existing Strategies and Project Kick-Off Final Report Conditions Recommendations accessDC Study: November Project Advisory Committee Meeting 17
Study Schedule accessDC Study: November Project Advisory Committee Meeting 18
Role of the PAC / Questions
PAC Composition ■ 2 members who are older adults ■ 3 members who are people with disabilities ■ 1 member from the DC Office on Aging ■ 1 member from the Department of Healthcare Finance ■ 1 member from the Washington Metropolitan Area Transit Authority ■ 1 member from the Department of For Hire Vehicles accessDC Study: November Project Advisory Committee Meeting 20
PAC Member Responsibilities ■ Attend 4 to 6 PAC and public meetings ■ Advise staff on the public outreach process ■ Encourage diverse opinions and help increase participation in the process ■ Help interpret public input in identifying issues and developing solutions ■ Review technical memos and reports and provide feedback to staff in a timely manner accessDC Study: November Project Advisory Committee Meeting 21
Summary of Linkages
There are many types of transportation customers… Seniors Veterans Persons with Disabilities General Population Low-Income accessDC Study: November Project Advisory Committee Meeting 23
…traveling for many different trip purposes… Work/Training Shopping/Recreation Dialysis Medical Appointments Human Services accessDC Study: November Project Advisory Committee Meeting 24
…that can be served by a wide range of transportation modes and services, each with different requirements and constraints. Dial-A-Ride Voucher/Subsidy Taxicabs and Livery Services Programs Services Medicaid Non- Fixed Route and Emergency Medical Flex Transit Transportation Private-For-Pay ADA Human Services Chair Car Services Complementary Transportation Paratransit Transportation Network Companies (Lyft/Uber) Senior Transportation Veterans Transportation Volunteer Driver Programs Carpools/Vanpools accessDC Study: November Project Advisory Committee Meeting 25
What is a Linkage? Linkages can assist transportation users in finding the transportation service that will best meet their current travel needs. ■ One-stop shopping via phone or internet ■ More accurate and accessible information about transportation services. ■ Many styles and functions ■ Some using mobile technologies accessDC Study: November Project Advisory Committee Meeting 26
Continuum of Linkage Functionality 1 5 2 4 3 Direct Trip Central Matching Trip Trip Booking Booking Repository Assistance Planning Assistance Assistance accessDC Study: November Project Advisory Committee Meeting 27
Continuum of Linkage Functionality Level Name Functionality Description Creation of -- or linkage Static, hard copy listing of services and Central with existing -- 1 programs distributed or accessed via phone or Repository centralized repository of web-site transportation resources Provider Service providers can update their information 1A + provider portal Portal at any time Customers supply search criteria or answer + ways to narrow down Matching “triage questions” asked by mobility specialist 2 service and program Assistance (call-taker) or prompted by on-line system to options reduce providers to viable options Trip Customers use on-line system or call mobility 3 Planning + trip planning assistance specialists (who use the on-line system) to get Assistance detailed ways to make a particular trip Trip + trip booking by Mobility specialists call provider to book trip 4 Booking mobility specialists on behalf of the customer Assistance Via links to paratransit systems Direct Trip + trip booking by 5 (One system allows provider scheduler to Booking customer schedule trip onto a partners’ vehicle run) accessDC Study: November Project Advisory Committee Meeting 28
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