4/2/18 ABOUT COLEMAN • We are a behavioral health and rehabilitation organization serving people in 9 Counties in Ohio • We served over 25,000 people last year • We have over 850 employees • Our budget is over $50 million this year Coleman’s Mission • It is the mission of Coleman Professional Services to improve the lives of the people it serves, regardless of their ability to pay. Coleman delivers mental health, substance use, residential and rehabilitation services. Coleman supports and empowers its employees through continuous improvement. Coleman’s Vision • Coleman Professional Services aspires to be the premier leading behavioral health, residential and rehabilitation organization. An organization which demonstrates responsible growth that is financially stable. Coleman will engage and empower its customers and employees; fostering innovative solutions and seeking to continually exceed expectations. 1
4/2/18 Residential Placements • Coleman tracks residential placements each quarter by County Business Unit • The Goal for FY18 is 1000 persons • This is tracked through our electronic health record and measures any one we are able to assist with obtaining housing via financial or physical means Coleman’s Housing Portfolio Coleman owns and/or operates 262 units of housing 143 units are supportive living 119 are independent apartments New construction was completed to provide 20 more units of supportive living for TAY Breakdown by County • AAH – 32 independent apartments and 16 supportive living • Jefferson – 10 Safe Haven and 13 independent apartments • Portage – 66 independent apartments and 31 supportive living, group home with 7 units • Stark – 31 supportive living and 8 Adult Care Facility 2
4/2/18 Breakdown by County Trumbull – 8 independent apartments and 20 supportive living A home is being purchased in Warren to provide 3 additional independent apartments New construction was completed in Massillon and Kent for two 10 unit sites for transition aged youth – these will have staffing on site What is rental management? • Coleman has its own business enterprise, rental management company, that collects rents, coordinates leasing, works with the Housing Authorities on subsidies and rent assessments, coordinates maintenance, and provides monthly reports on rents What is Supportive Living? • Supportive living is any location that has staffing attached to it. This can be anything from 2 to 24 hours per day. Supportive living locations have oversight by clinical staff. 3
4/2/18 Funding Low income housing tax credit in Lima Historic Tax Credit in downtown Ravenna OHMAS capital funding for several projects HUD funding for capital, operating and supportive services, and rental assistance Funding ODSA funding for capital, operating and supportive services HCRP funding for rental subsidies for rapid re- housing Board funding for subsidies and supportive services Section 811 grant through HUD Partnerships The Housing Authority owns 1 location in Ravenna and we provide the supportive services The Mental Health Board owns 2 locations in Warren and we provide the rental management and supportive services ICAN owns 2 properties in Canton and we provide the supportive services. 4
4/2/18 Partnerships with Housing Authorities In Allen and Portage Counties, the Housing Authorities are the grantee for shelter plus care voucher programs and Coleman makes referrals to the programs and coordinates eligibility documentation Partnerships with Mental Health Boards In Jefferson County and Trumbull County the Boards own properties and/or are HUD grantees Coleman provides the services to support people in the housing or provides the direct services that are needed to carry out the grants Housing First Coleman supports the Housing First Model and we have written our own “white paper” on the issue that is submitted with grant proposals that require we follow Housing First 5
4/2/18 Use of the SPDAT We have also started using the SPDAT (Service Prioritization Decision Assistance Tool) when someone is referred for supportive living. This tool is providing us with a more objective measure to assist in knowing the level of on-site supports someone may need Key Positions Residential Director Residential Placement Coordinator Housing Specialists Mental Health Technicians Peer Recovery Supporters Residential Director Responsible for all aspects of the program to include staffing, operations, budgets, supervision Number of staff not to exceed 15 Assists with grant writing data and outcomes Approves or rejects referred persons based on program eligibility and staffing Participate in HMIS 6
4/2/18 Residential Placement Coordinator Receives referrals for the programs Completes a housing assessment and SPDAT Makes recommendations and coordinates with service providers Assists with obtaining rental subsidies and any other community based resource Assists with completion of required paperwork Manages vacancies and ensures occupancy is maintained Housing Specialist • Manage the shelter plus care voucher programs • Act as the Housing Authority to determine eligibility, complete inspections and rent assessments • Complete annual recertifications and rent assessments • Participate in HMIS Mental Health Technicians • Work at the supportive living sites and provide medication management, assistance with food preparation, monitor hygiene, provide socialization, report any operations issues, ensure the environment is safe, report any clinical concerns to the Director and/or case manager, complete documentation daily 7
4/2/18 Peer Recovery Supporter • Persons with lived experience providing assistance in the supportive living homes by way of groups, general engagement and socialization Management Style • Rental Management locations are all scattered site with the smallest having 2 units and the largest having 24 units • Supportive living locations are also scattered site and range from 5 units to 20 units Eviction Policy • Coleman does not evict anyone unless they have another place to live • The VP of Clinical Services and the Rental Management Director must agree on the eviction and then the CEO must sign off • Clinical staff work with tenants to ensure they have another location 8
4/2/18 Shelter Plus Care Vouchers • We have 3 Housing Specialists, 2 in Trumbull and 1 in Jefferson who are managing these voucher programs • In Trumbull County they are managing 156 vouchers and in Jefferson County they are managing 53 vouchers Union Square - Lima Norval Apartments - Lima 9
4/2/18 Capling Apartments - Kent Coleman Apartments - Kent Phoenix Apartments - Ravenna 10
4/2/18 Crossroads - Warren Washington House - Warren Outcomes • Housing Placements – we are measuring any time we are able to assist someone with obtaining or maintaining housing – this includes financial assistance for utilities, security deposit, rental payment to avoid eviction, housing searches, physically moving them, coordinating with a landlord/housing authority 11
4/2/18 Outcomes • Product Improvement – quarterly reports • Revenue and Expense • Persons served • Persons hospitalized • Occupancy • Days from vacancy to occupancy • Customer satisfaction Contact Information • Tammy Weaver, L.P.C. – S • Vice President of Clinical Services • Tammy.weaver@colemanservices.org • 330-392-1104 12
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