2017/18 Administrative Review Training Prepared by: SDCE Program Review Committee The CC’s for Cycle 2 Review: November 2017 Changes and Clarifications November 2017 Program Review Committee San Diego Continuing Education 4343 Ocean View Boulevard, San Diego, CA 92113
Agenda Overview of Administrative Assessment Cycle. Review relevant administrative review forms and changes from last cycle’s review. Closer Look: Review Administrative Template.
Administrative Assessment Cycle 1. Administrative Unit Outcomes Statement Internal and external clients are satisfied with the outcomes of their research requests . 1. Estimated Date of Completion 5 Use of Results 2. Means of Assessment December 4, 2017 The OIE will address the Measure: A survey client feedback from that assesses the level open-ended questions of satisfaction with the and turnaround times to services of institutional improve customer effectiveness satisfaction . 5 Estimated Date of 2. Estimated Date of Completion Completion Fall 2018 December 4, 2017 4 Summary Of Evidence 3. Criteria for Success Collected 88% of campus Target: 90% of constituents were campus constituents satisfied with the will be satisfied with overall outcomes. the overall outcomes. 4 Estimated Date of 3 Estimated Date of Completion Completion Spring 2018 December 4, 2017
Administrative Review Template Section 1 : S.M.A.R.T. Assessment and Outcomes (do done ne in n yo your st strat rategy plan) Section 2: Process for the Development of Assessment (mission or statement of purpose, strategic plan update, SLOs/AUOs, revised strategic plan, assessment measures/criteria) (all l done in c cycle le 1, 1, except a asses essment mea easures) Section 3: Resource Requests Section 4 : Sample Template from Office of Institutional Effectiveness Section 5: Appendix A, B & C (Example ples of K KPI PI’s, A AUOs & & Asses essments)
Administrative Review Template IMPORTANT: This year, all writers should: Review their administrative unit’s checklist and strategic plan prior to writing. Conduct the assessment during the 2017-18 academic year. Analyze and report on assessment results during 2018 program review
What is an Administrative Unit Outcome? Administrative Unit Outcomes (AUOs) refer to what a “client” (consumer, user, etc.) will understand, experience, or obtain as a result of a specific service.
SLO verses AUO? Does the objective pertain to learning? If it pertains to learning, it’s probably best addressed by an SLO. Does the objective relate to a service? If it pertains to a service and does not specify learning that is expected to occur, an AUO may be a more appropriate means of assessment.
SLO Example Example of an SLO for an orientation workshop: Upon completion of the workshop, students will be able to identify at least one campus resource they can use to assist them in achieving their academic and/or career goal. How could you assess this SLO? What is an acceptable target (% of clients that meet SLO)?
AUO Example Example of an AUO for Office of Institutional Effectiveness (OIE) Unit: Internal and external clients are satisfied with the outcomes of their research requests . How could you assess this AUO? What is an acceptable target (% of clients that meet AUO)?
Who’s in the driver’s seat? You are It is important to recognize that your department (faculty, managers and classified staff) decides how your AUOs are designed, developed and how they are assessed.
Map your AUOs and SLOs Mapping is aligning AUOs /SLOs to strategic planning goals. 1. Identify which strategic goal(s) your AUO/SLO corresponds to, and align your AUO or SLO to that goal. 2. Indicate that strategic goal in parenthesis next to your AUO/SLO, or in a table format (see OIE example).
Sample T e Template e from Of Office o e of Ins nstitutional E Effec ectiven enes ess 1. Purpose & Mission 2. Review & update strategic plan 3. Identify or develop AUOs (reference KPI’s from your strategic plan) 4. Report on status of strategic plan 5. Determine assessment (conduct this year) 6. Identify resource needs
Have questions as you write? Refer to this PowerPoint, which is posted on the Office of Institutional Effectiveness website under the Program Review tab: http://www.sdce.edu/organization/institutional- effectiveness/program-review Email all other questions to Marne Foster, who will direct questions accordingly: mfoster@sdccd.edu
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