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~10& ~ 111111 1111111111111111111111111111111111111111111111111111111111111111111111111111 US 20120063574Al (19) United States c12) Patent Application Publication (10) Pub. No.: US 2012/0063574 A1 Mar. 15, 2012 Or-Bach et al. (43) Pub. Date: (54) SYSTEMS AND METHODS FOR VISUAL Publication Classification PRESENTATION AND SELECTION OF IVR (51) Int. Cl. MENU H04M 1164 (2006.01) (52) U.S. Cl. ..................................................... 379/88.23 (76) Inventors: Zvi Or-Bach, San Jose, CA (US); (57) ABSTRACT Tal Lavian, Sunnyvale, CA (US) Embodiments of the invention provide a system for enhanc- ing user interaction with Interactive Voice Response (IVR) (21) Appl. No.: 13/236,928 destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of (22) Filed: Sep.20,2011 telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the proces- sor for automatically communicating with at least one user; Related U.S. Application Data and instructions executable by the processor to pull at least (63) Continuation of application No. 13/159,093, filed on one menu from the database and display the menu to the at Jun. 13, 2011, now Pat. No. 8,054,952, which is a least one user, wherein the menu is associated with a tele- continuation of application No. 12/879,318, filed on phone number dialed by the at least one user, and wherein the menu comprises at least one icon. Sep. 10, 2010, now Pat. No. 8,000,454. 108a Destination 108b Destination Device r::l( (Telephone) > Visuphone • • 110 • 108n Destination

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Patent Application Publication Mar. 15, 2012 Sheet 2 of 32 US 2012/0063574 A1

~Ul ~ Visuph~ '"= ~ ..... ('D = ..... - 116 ~ 'e .... < > Gateway Network (') .... ~ ..... 108a 0 = Destination 112 a' 0" = (') .... ~ ..... 0 = Device Destination V /' 108b (Smartphone) ~ :-: '>I I I .... Caller < PSTN N 1047 .... 0 108c N 106 Destination rFJ 102c =- ('D ('D ..... (.H • 0 ..... • (.H N /110 • Cellular Network c 108n 111 rFJ Destination N .... 0 ..._ N 0 0 0\ (.H FIG. 1C Ul -....l .j;o. > ....

~Ul ~ ~ Pre~s 1-~ '"= ~ ...... ('D = ...... Destination Lr 202a Board - Number r ~ 'e .... __ (') .... I _______________________ :::-----------L----------- ~ ...... ---- :M~;~:M~:I- ----------------- r 222a 0 = 108a ./ '"= = I -----: I - 1 I ' 0" .... I I I (') .... i I ~ ...... Press 2 for~ Press 3 0 for Order I 0 206a 204a.J1 Pizza Orde I = I matn menu I Status zs I I I 22oa./ I I ~ :-: .... _r210a N .... 0 212a Press 2 for V 11 Press 1 for Press 1 to talk to N Non-Veg rFJ the Executive 208a"" 1 Veg =- 1 ('D I ('D I ...... I I .j;o. I ' [>(] ' I 0 ..... I I (.H I v218a N I I I Press 1 for Press 2 for I r216a c V Home Take 214a J1 Delivery rFJ Away N .... 0 ..._ N 0 0 0\ (.H Ul -....l FIG. 2A .j;o. > ....

~-,-: -~ ~Ul ~ '"= ~ ..... ('D = ..... Device - 108a ~ 'e .... I Destination (') 202b I ~ ..... .... I Board I 0 number = 1 '"= = - .... 102b 0" 206b (') .... ~ ..... Pizza Order 0 Order Status = 2 204b 3 110 ~ :-: ! .... 210b N 212bl .... 0 Talk to Veg Non-Veg 1161 Gateway I N Executive 1 2 rFJ 208b =- 1 ('D ('D ..... 1 Ul 0 ..... (.H N Home Take 216b : Delivery Away : c : 214b 1 2 : rFJ I I N I I .... 112 I I 0 ..._ N 222b J 0 0 FIG. 28 0\ (.H Ul -....l .j;o. > ....

·-2:2~-=r- r-~-~ ~ ~Ul ~ '"= ~ ..... ('D = ..... Device 108a - ~ 'e .... Destination I ,... 202c Board : (') .... ~ ..... number 0 = 1 '"= = - 102b 206c .... 0" (') .... ~ ..... Pizza Order rder Statu 0 = 2 204c • 3 ~ :-: 1 .... 210c 11 6 1 Gare-y I 212c Talk to N .... 0 Veg Non-Veg Executive 'ff2 N eJ-1 208c rFJ =- ('D ' 1 ..... ('D t 0\ 0 ..... (.H N Take Home < > 216c Delivery Away c 214c.J I~ 1 2 rFJ N .... 0 -------------------------------- ..._ N 0 0 0\ FIG.2C (.H Ul -....l .j;o. > ....

.-~ ~Ul ~ -~-' '"= ~ ..... ('D = ..... - Device ~ 'e .... 102b (') .... ~ ..... Welcome to our Pizza place. 0 = Please press 1 to check your order status '"= = - or press 2 to make a new order 222 0" .... (') ~ ..... .... 206c 204c rder Statu 0 = 81 226 ~ :-: Please press 1 for vegetarian order or .... press 2 for non-vegetarian pizza order N .... 0 Non-Veg V N 208c \.j Veg 210c rFJ 224 e'1 =- )K2 ('D ..... ('D -....l 0 ..... (.H N c rFJ 222c N .... 0 ..._ N 0 0 0\ (.H FIG. 20 Ul -....l .j;o. > ....

~J I~ ~ I~ ~ ~ ~ Networ~ ~Ul ~ '"= ~ ..... ('D = ..... 11 Device 0 - (Computer/Smartphone) 'e .... (') 312 [302 .... ~ ..... It ¢ 0 = Radio 324 '"= Display I< = I "' I Interface - Gatevr. 0" .... (') ~ ..... .... ¢ 0 314 = Central Processing Unit Network "' ' "' "' Interface "' 304.! ~ :-: .... 324 _/ 112 lr316 ;306 N 102a .... 0 lJ Memory N Memory / Card rFJ =- ('D Visuphone Input/Output ..... ('D .... I I Keyboard Y ..... L_ 104 interface QO 0 ..... (.H Visual Menu Database N ,1 USB 308 " c '--- 71 Other Applications Mouse I rFJ 310 N .... 0 ..._ N 0 0 - 0\ (.H Ul FIG. 3A -....l .j;o. > ....

~ ~Ul '"= ~ ..... ('D = ..... - ~ 'e .... (') .... ~ ..... 0 = '"= = - 0" .... (') ~ ..... .... 0 = ~ :-: .... N .... 0 N rFJ =- ('D ..... ('D \0 0 ..... (.H N c rFJ N .... 0 ..._ N 0 0 0\ (.H FIG. 38 Ul -....l .j;o. > ....

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~Ul ~ ~Ga~w+~ '"= ~ ..... ('D = ..... 110 116 - ~ 'e .... (') .... ~ ..... 112 0 = '"= = - 0" .... Device (') u--526 (Computer) 102 .... ~ ..... ... b 0 = 514 Network Interface ~ :-: .... 516 518 1 I Central Processing Unit 504Jl Mouse ~ N .... 0 Keyboard r 520 I N Memory rFJ =- lnput/Outp ('D I 522 ..... ut ('D Speaker rr .... I Visuphone .... interface 104 0 ..... (.H Visual Menu Database N 308 Microphone r 506 c ~1524 ~ I 523 Other Applications rFJ N 510 .... 0 ..._ N 0 0 0\ (.H Ul FIG. 5 -....l .j;o. > ....

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~Ul ~ ~ ~ '"= ~ ..... ('D = ..... VisuPhone r902 - 'e .... Detection Module (') I .... ~ ..... 0 r904 = '"= = Search Module - 0" .... I (') r906 I ..... .... 0 = Display Module I r908 ~ :-: Connection Module .... I _/I 104 r910 N .... 0 N Voice Module I rFJ =- ('D r912 ..... ('D .... Ul Advertisement Module I 0 ..... (.H r914 N Update Module c I rFJ r916 N .... 0 Customization Module ..._ N I 0 0 0\ (.H FIG. 9 Ul -....l .j;o. > ....