ESRD Professional Training Series Incorporating Patients into your Quality Assurance and Performance Improvement (QAPI) Activities April 2019 1
IPRO End Stage Renal Disease (ESRD) Network Part 1: National Quality Strategy and the ESRD Quality Incentive Program Part 2: Quality Assurance and Performance Improvement (QAPI) Part 3: Planning to Incorporate Patient SMEs into QAPI Part 4: Recruiting and Incorporating Patient SMEs Part 5: Tips and Suggestions 2
Learning Objectives At the completion of this activity the learner will be able to: • Understand the ESRD Network roles and responsibilities • Understand and align improvement efforts with National Quality Strategy by applying the 3 AIMS and 6 levers • Understand the Quality Incentive Program and your facility reporting measures • Optimize customer satisfaction and improve clinical outcomes through a heightened focus on patient and family centered care • Define the Patient and Family Member role in QAPI • Establish a culture of patient centered care at your facility that encourages an improves patient engagement and participation in care • Learn to select, recruit and incorporate patient and family/caregiver participation into the QAPI and governing body of the facility 3
ESRD Networks 4
ESRD Network Structure Centers for Medicare & Medicaid Services (CMS) • Sets goals to improve the care of patients in ESRD 18 ESRD Networks Centers for Medicare & Medicaid Services • Works with facilities and patients in their region to design programs to help reach regional and national 18 ESRD improvement goals Networks ESRD National Coordinating Center • Works with ESRD Networks, CMS, and Patient ESRD National Coordinating Center Subject Matter experts to support the goals and share information on a national level 5
IPRO End Stage Renal Disease (ESRD) Network ESRD Networks are critical to achieving CMS goals for healthcare transformation and improving the patients experience of care by: • Being leaders, motivators, and organizers • Producing partnerships and collaboration within the ESRD community • Promoting outreach and education • Collecting, analyzing and monitoring data to measure achievement • Collecting and sharing best practices • Providing emergency preparedness services for the ESRD community • Support patients and facilities in resolving grievances CMS Goal: • Foster patient and family involvement in the areas of promoting better health for the ESRD population including BSI, transplant, and home dialysis 6
Centers for Medicare & Medicaid Services (CMS) Goals ESRD Networks are tasked by CMS to support the achievement of national quality improvement goals and statutory requirements by aligning Network activities with the following CMS goals. • Goal 1: Empower patients and doctors to make decisions about their health care • Goal 2: Usher in a new era of state flexibility and local leadership • Goal 3: Support innovative approaches to improve quality, accessibility, and affordability • Goal 4: Improve the CMS customer experience 7
Part 1: National Quality Strategy and ESRD QIP 8
National Quality Strategy Improving health and health care quality can occur only if all sectors, individuals, family members, payers, providers, employers, and communities, make it their mission. Members of the health care community can align to the National Quality Strategy by doing the following: • Adopt the three aims to provide better, more affordable care for the individual and the community. • Focus on the six priorities to guide efforts to improve health and health care quality. • Use one or more of the nine levers to identify core business functions, resources, and/or actions that may serve as means for achieving improved health and health care quality. 9
National Quality Strategy (NQS) Six Priorities Better Care: Improve the overall quality, by • Reducing harm caused in the making health delivery of care. care more patient-centered, • Ensuring that each person and family reliable, accessible, and is engaged as partners in their care. safe . • Promoting effective communication and coordination of care. • Promoting the most effective Clinical AIMs Healthy prevention and treatment practices People/Healthy Affordable Care: for the leading causes of mortality, Communities: Improve the overall Improve health by starting with cardiovascular disease. quality, by making supporting proven health care more • interventions to address Working with communities to promote patient-centered, behavioral, social and, wide use of best practices. reliable, accessible, environmental and safe . determinants of health in • Making quality care more affordable addition to delivering by developing and spreading new higher-quality care. health care delivery models. 10
National Quality Strategy levers National Quality Strategy levers represents a core business function, resource, and/or action that stakeholders can use to align to the Strategy. • Measurement and Feedback • Public Reporting • Learning and Technical Assistance • Certification, Accreditation, and Regulation • Consumer Incentives and Benefit Designs • Payment • Health Information Technology • Innovation and Diffusion • Workforce Development 11
ESRD Quality Incentive Program (QIP) • Provides an important lever for safety, value, and quality for CMS. • Designed to promote high-quality services in outpatient dialysis facilities treating patients with ESRD. • Links a portion of payment directly to facilities’ performance on quality of care measures. • Reduce payments to ESRD facilities that do not meet or exceed certain performance standards as much as 2 percent. • Compares performances of facilities nationwide and allows consumers to compare the results – Dialysis Facility Compare – Performance Scores posted in the facility 12
2019 ESRD QIP Payment Year 2019 14 total measures for evaluating each facility. Scores will be combined to establish the Total Performance Score (TPS). • Eight of these measures are clinical • Six measures are related to reporting 7 clinical measures categorized into two subdomains, reflecting domains of quality measurement based on the NQS. (75% of TPS) % Sub-Domain Measure ICH CAHPS patient satisfaction 42% Patient and Family Engagement / Care SRR unplanned patient readmissions to the Coordination hospital setting on a risk-adjusted basis. 58% Clinical Care Vascular Access Type Access via AVF Vascular Access Type Access via Catheter KT/V Adequacy Evaluates the success of dialysis treatment in removing waste products from the patients blood STrR in-facility transfusions on a risk-adjusted basis Hypercalcemi measure of mineral metabolism 13
2019 ESRD QIP Payment Year 2019 Safety Measure Domain • Includes one measure topic, composed of one clinical measure and one reporting measure. • Makes up 15% of the TPS. • NHSN Bloodstream Infection clinical measure tracks infections incurred by in-center hemodialysis outpatients. • NHSN Dialysis Event reporting measure records the number of months for which facilities report dialysis-event data to NHSN. • Data to assess performance on these measures will be taken from NHSN, Medicare claims, CROWNWeb, and other CMS and federal databases. For a facility to receive maximum points in this domain, it must report 12 full months of data and experience a minimal number of dialysis events. 14
2019 ESRD QIP Payment Year 2019 Reporting Measure • Makes up 10% of a facility’s TPS. The reporting measures require facilities to submit: 1. Hemoglobin or hematocrit values and ESA dosage (as applicable) via Medicare claims 2. Serum phosphorus levels in CROWNWeb 3. Conditions relating to patient experience of pain in CROWNWeb 4. Conditions relating to patient clinical depression in CROWNWeb 5. The Healthcare Personnel (HCP) Influenza Vaccination Summary Report to NHSN. 15
2019 ESRD QIP Payment Year 2019 16
Part 2: Quality Assurance and Performance Improvement (QAPI) 17
What are quality measures and why are they important? CMS defines Quality Measures as: Tools that help us measure or quantify healthcare processes, outcomes, patient perceptions, and organizational structure and/or systems that are associated with the ability to provide high-quality health care and/or that relate to one or more quality goals for health care. Simply put, this means that systems are put in place to ensure: The Right Care for Every Patient Every Time. 18
Quality Assurance and Performance Improvement (QAPI) Conditions for Coverage (494.110) states: “The dialysis facility must develop, implement, maintain, and evaluate an effective, data-driven, quality assessment and performance improvement program with participation by the professional members of the interdisciplinary team (IDT). The dialysis facility must maintain and demonstrate evidence of its quality improvement and performance improvement program for review by CMS”. 19
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