YOUR EMPLOYEE ASSISTANCE PROGRAM Understanding your program benefits: Employee Assistance Program (EAP) A free service for you and your family
WHAT IS AN EMPLOYEE ASSISTANCE PROGRAM (EAP)? At times we all experience challenges at work or at home YOUR EMPLOYEE ASSISTANCE PROGRAM that affect our well-being and make it difficult to concentrate on our daily tasks. An EAP provides short-term counseling and referral services to help you address these challenges. EAP Services are: • Confidential • Available around the clock every day of the year • Free to employees and their covered dependents • Accessible by: toll-free number: 855-492-3638 on-line: http://lifewiseeap.advantageengagement.com password: SSDwarriors – LiveConnect – Live chat on website – iConnectYou - passcode: 145120 Includes SMS Text, Instant Messaging • A counselor will call you back – Phone and video counseling with a counselor
WHAT ARE YOUR EAP BENEFITS? YOUR EMPLOYEE ASSISTANCE PROGRAM : • Assessment with a qualified EAP clinician – up to 6 sessions • Short-term counseling with an EAP counselor • Referrals to needed community resources • Work-life services • Mobile app • Easy-to-use website
WHY DO PEOPLE USE THE EAP? YOUR EMPLOYEE ASSISTANCE PROGRAM • Emotional problems • Stress • Marital or family conflict • Drug or alcohol problems • Other addictive behaviors • Grief • Caregiving responsibilities • Legal or financial problems • Other personal issues
WHY TO PEOPLE USE LIFE COACHING? • 6 sessions over 3-4 months YOUR EMPLOYEE ASSISTANCE PROGRAM • Coaching in areas such as: o Navigating life’s transitions, maximize personal and professional potential, managing stress, managing change, time management skills, performance improvement, work-life balance skills • Determine goals, create an action plan • Initial 45-60 minute session with 30 minute follow up sessions
ARE ALL SERVICES REALLY CONFIDENTIAL? YOUR EMPLOYEE ASSISTANCE PROGRAM Your contact with the EAP is confidential to the fullest degree provided by law. • Your employer is never notified of your involvement with the EAP without your written permission. • Confidentiality does not extend to cases of child or elder abuse; if you are a threat to yourself or others; or if you are under a court order.
HOW MUCH DOES IT COST? YOUR EMPLOYEE ASSISTANCE PROGRAM Services provided are completely free of charge to you or your family members. • The EAP is a short-term benefit with a limited number of sessions based on the level your employer has selected. • If your EAP counselor determines you need additional counseling services, he or she may refer you to counseling in your community. You would be responsible to pay for these services, but they might be covered or partially covered by medical insurance.
HOW DO I CONTACT THE EAP FOR COUNSELING? YOUR EMPLOYEE ASSISTANCE PROGRAM Our professional counselors are available 24/7, 365 days per year and can be contacted: • By telephone using the confidential, toll-free number provided • iConnectYou – Mobile App – by phone or video • Additionally, counseling sessions can be provided telephonically or in person with counselors located near your home or office.
WHAT ARE EMPLOYEE WORK-LIFE BENEFITS? Balancing the competing demands of work and family life can be a very difficult and frustrating task. Your employer YOUR EMPLOYEE SUPPORT PROGRAM understands this and has added a new benefit that provides a little extra support to manage life’ s frequent challenges. • Aware – Mindfulness-Based Stress Reduction • Financial Assist • Legal Assist • Child Care Resource and Referral • Elder Care Resource and Referral • Daily Living Resource and Referral • Work-Life Website
WHO PROVIDES CONFIDENTIAL WORK-LIFE SERVICES? Our Work-Life Specialists are experts in their field. YOUR EMPLOYEE SUPPORT PROGRAM Each has received specialized training to provide you with the best and most knowledgeable service available. • Available 24/7 by phone • Referral to local providers and national services • Comprehensive resource library of materials • Easy-to-use website
WHAT IS FINANCIAL ASSIST? Access to free over-the-phone only financial counseling and YOUR EMPLOYEE SUPPORT PROGRAM education on a variety of issues related to consumer debt and budgeting. • Unlimited free telephonic consultations with a financial expert for personal financial budgeting, purchasing a home, saving for retirement, credit debt repayment, money management • Wide variety of online resources, articles and 40 calculators, tip sheets, eLearnings, and check lists • Advice is objective and pressure-free • Comprehensive ID Theft package
WHAT IS LEGAL ASSIST? More than 80% of members requiring legal assistance do not YOUR EMPLOYEE SUPPORT PROGRAM want or need to retain a lawyer. Their concerns can often be resolved through a free telephonic advice service. What is covered? • Covered Issues: Family Law, Criminal, Bankruptcy, Adoption, Elder Care/Wills/Trusts/Estate Planning, Consumer Issues • Excluded Issues: Employment as it relates to employees and family members, one ’ s own business, class action lawsuits, taxes
WHEN WOULD I USE LEGAL TELEPHONIC ADVICE? Access to free over-the-phone only legal advice with a qualified attorney for a consultation. YOUR EMPLOYEE SUPPORT PROGRAM • There is no limit to the number of times you can use the service for different issues • Telephonic attorneys are compensated and cannot self-refer, so you are assured unbiased advice. • Telephonic advice is often immediate • Coverage is available in all 50 states
WHEN WOULD I USE LEGAL LOCAL REFERRAL SERVICE? Legal Local Referral Service provides access to qualified legal YOUR EMPLOYEE SUPPORT PROGRAM advice and counsel, either by phone or in person, as determined by your need. Access to a free 30-minute consultation annually with a conveniently located lawyer with the appropriate expertise. Meetings with in-person attorneys are scheduled. • Consultation consists of an analysis of the situation and advice on how to proceed. • Receive a 25% discount from your referred in-person attorney ’ s hourly fee if you require his or her representation • Coverage is available in all 50 states
WHAT IS CHILD CARE RESOURCE AND REFERRAL? Finding care options for children can be a time-consuming and YOUR EMPLOYEE ASSISTANCE PROGRAM confusing process. Locating providers and then understanding how to assess the care offered can feel genuinely overwhelming. • Referrals to local care providers to include family child care, day care centers, nannies, and babysitters • Camps, schools, tutors, recreational activities, and more • Back up care options • An online, library of articles and tip sheets on parenting and raising children • All 50 states
WHAT IS ELDER CARE RESOURCE AND REFERRAL? Serving as a caregiver for an elder family member or friend is not a simple YOUR EMPLOYEE ASSISTANCE PROGRAM job. Most of us are unprepared for the magnitude of the responsibility and are unaware of where to turn for assistance and support. . • Referrals to local care providers to include housing options, day care, in-home care, and respite care • Referrals to community resources such as meal programs and transportation • Referrals to caregiver support groups • An online, comprehensive library of articles and tip sheets on every aspect of elder caregiving, successful aging, adjusting to retirement, and senior health concerns • All 50 states
DAILY LIVING RESOURCE AND REFERRAL Your to-do list is long enough already. Our daily living experts can YOUR EMPLOYEE ASSISTANCE PROGRAM help with research assistance, resources, and referrals for these and other topics: • Referrals to assist with daily living such as home maintenance, pet care, travel, dining, and entertainment • Referrals to community resources such as churches, government offices, recreation facilities, and volunteer opportunities • An online library of resources to include articles and tip sheets on home repair, disaster preparedness, travel, holiday planning, and more • All 50 states
DO YOU HAVE QUESTIONS ABOUT EDUCATION RESOURCES? Whether you are moving to a new community and looking for new schools for your elementary and high school age children or starting the YOUR EMPLOYEE SUPPORT PROGRAM college process with your 17 year old, the choices can be overwhelming. Consultation and Referrals for: • Preschools • Public and Private Schools K-12 • Tutors • Colleges and Universities • Technical Schools • Continuing Education • Adult Education Classes and much more • All 50 states
THE EAP IS HERE TO HELP Call the toll-free number if you need assistance or if you have any questions about your EAP benefits or work-life support. TOLL-FREE: 855-492-3238 WEBSITE: http://lifewiseeap.advantageengagement.com PASSWORD: SSDwarriors iConnectYou MOBILE APP: 145120
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