Welcome Conference on Accessibility: Ensuring people can access the advice they need 8 th February 2018
The Advice Dorset Partnership exists to ensure that the people using advice services in Dorset can access the right advice when they need it. We work together, providing the voice of the advice sector to influence decision-making and supporting organisations to deliver quality advice
Advice Dorset Partnership Key Strategic Outcomes • An increase in the number of people accessing the right advice when they need it • A reduction in people reaching crisis point • An end to ‘wrong door syndrome’ – all users will get the advice they need • A joined up advice service and sector with all partners maximizing their ability to participate and contribute • Sustainable and transparent funding processes, embedding accountability and value for money
Introduction to the day Caroline Buxton Table talk - introductions/problems/solutions All
Ethnic minority perspective
Introduction to Snapshots Tina Barton Digital - Routes to inclusion, Superfast Dorset Penny Syddall - DCC Transport - Integrated Transport Services program Matthew Piles - DCC Nathalie Sherring – DREC Accessing Services - Ethnic minority perspective Alan Marshall – Bournemouth Interpreter
Routes to in inclusion Penny Syddall
Dorset’s getting digital, right?
Why Bother? • How many adults in Dorset lack basic digital capability? • How many Dorset adults are completely offline? • What % of adults in Dorset have used the 5 Basic Digital Skills within the last 3 months? • Dorset libraries have over 1,000 digital enquiries • per week? • per month? • per quarter? • Above what age does digital capability seem to drop? significantly?
Nationally
What we’re doing about it
Routes to inclusion – growing activity • Building the digital champion network • Recruiting more champions • Tracking what the champions do • Assessing learners (and the rest of us!) • Special projects • Connecting People Weymouth • Universal Credit • Widening Digital Participation
Building the network Active DCs Possible DCs DCs In Active DCs 23 9 DCs Interested 20 3% Facebook Member? 59% 29 Data Checked for current Progress this year Campaign DC DCs with an Active DCs Inactive DCs 9 Archived DCs 67 Applications 14 75% Regular Activity Reports? 48% incomplete 13% Data Checked previous year cancelled record
How you can help • Help us recruit digital champions • Refer people to us • Work with us on the Universal Credit project
Questions?
Routes to in inclusion Penny Syddall
Introductions • Who are you? • Tell us your digital accessibility story?
What does that tell us? • About the prevalence of the problem in Dorset? • What skills do they lack? • Who is offline? • Where are these people? • How can we reach them?
Analysing Dorset’s offline population BDS Tech BDS Exclusion Citizens Diagnostic Partnershi Challenge Heat Maps Online Tool p UK statistics How digitally skilled are we? Good Full Things Commercial Governmen Benchmarkin t Reports Foundatio Reports g project n Basic Digital Project SE by ward MOSAIC Skills Reporting Framewor k The difference we’re making Local statistics DC Partner Reporting Reporting Citizens Online
Learner assessment
NAME Households Digitally_excluded Percentage of digitally excluded HH Littlemoor Ward Weymouth & Portland 1496 1151 77% Grange Ward Christchurch 2051 1253 61% Westham East Ward Weymouth & Portland 1862 910 49% Melcombe Regis Ward Weymouth & Portland 3061 1463 48% Blandford Old Town Ward North Dorset 1219 573 47% Westham North Ward Weymouth & Portland 2326 1079 46% Underhill Ward Weymouth & Portland 1734 776 45% Highcliffe Ward Christchurch 2091 845 40% Sherborne West Ward West Dorset 1988 756 38% 98 Wards
Integrated Transport Dorset Matthew Piles Service Director - Economy
Strategic Transport Links
Transport Co-ordination Local Authority perspective • Supported local bus services • Rail development • Community transport • National bus pass • School/College transport • Social care transport • Fleet management
Approach Integrate wherever possible, examples include: • Scholars on public transport • Joint use of internal passenger fleet • Independent travel training • Managing eligibility alongside provision
Local Bus Services DWP Employment Community Employers Transport DCC National Bus Integrated Pass Public Voluntary Sector Transport Rail Dorset Integrated Other Local Authorities Transport Service Park & Ride Academies Commercial Bus Services Education Free Schools settings Advice to communities Area integration Further Education Bulk purchase Colleges Communication with Gov agencies Child Social Care Contract management DCC Eligibility internal Financial management Adult Social Care transport CCGs Fleet management functions Safety and compliance Education Acute Hospital Independent Travel Training Health Transport Trusts Infrastructure Network design CHC funded Procurement Publicity and promotion
DCC – Total Transport • Transport Coordination Service o Greater focus for eligibility and planning within Council • Goal of a single transport budget • Linked policies across Council • Aim to get passenger transport considered as part of any decision making process
Working with the NHS Biggest prize for better integration • Non emergency patient transport • Large input from the voluntary sector • Cross over of patients/clients/networks
Dorset NHS Localities
Patient Transport Advice Service Provider Trusts – Loca cal l Com ommunity Transp sport contact ct including A&E poi oint t will ill provide NOT ELIG ELIGIBLE inf nfo, ad advice ce an and help elp Infor nform req eque uester to to book ook al alte ternati tive Patient direct Other requests ma make conta tact t wit ith transp sport at at requests (e.g. out of area) loca cal l CT T sche heme patient’s cost Health care PATIENT TR TRANSPORT GP requests professional requests ADVICE SE SERVICE (P (PTAS) 0700 – 18 07 1800 Monday to o Friday Provider Trusts Assesses eligibility for transport and renal/oncology books appropriate journeys through PTAS units or other provider on DPS PT PTAS Pr Provider: FIRST CARE ELI LIGIB IBLE (0700 – 2359 dail ily) Book ook jour urne ney via ia • Freque uent t at attender car ar Journey book Jour ookin ing an and int nterface ce wit ith PT PTAS ELIGIB ELI IBLE plannin ing funct ction on. jou ourneys besp espoke book ooking Coo oordinate an and • Out ut of Area jour urne neys Con onfir firm el eligi igibili lity an and syst sy stem book ook jour urney wit ith • Men provide jou ourney. enta tal l Hea ealt lth h Car accr ac credited provider (ou outsi side of PT PTAS)
Matthew Piles Service Director - Economy
Barriers to access faced by ethnic minority communities in Dorset Nathalie Sherring – Dorset Race Equality Council
Not knowing the Not understanding the concept of the service services Awareness of the need Faith Trust Immigration status Culture differences Language Other people’s assumptions Pre-conceived ideas of service Not being used to receive any help – fear of disturbing
Dorset’s Language Profile Perception and Reality What is the UK national % figure for BME? 19.5% 4.5% What is the Dorset figure? What is the percentage of white non-English speakers in Dorset? 1.8% What is the BME % for Bournemouth? And for Poole? B: 16% / P: 8% How many “other white” (Census category) are there in Bournemouth/Poole? B: 13,000 / P: 5,800 What are the “top 5” ‘other languages’ spoken in the area? Polish, Portuguese, Albanian, Arabic, Romanian
Dorset’s Language Profile Perception and Reality Dorset county Bournemouth Poole Dorset county Poole Bournemouth When a slice of the pie becomes a sliver Problems arise when you strive to deliver
Dorset’s Language Profile Perception and Reality
11:25am Attend chosen Focus group: Hall A Digital – Routes to inclusion, Superfast Dorset Room 4 Transport – Availability and limitation of services. Explore ‘what does good B (upstairs) healthcare transport look like? Room 2 C Accessing Services - ethnic minority perspective (upstairs) 11:45pm Coffee/Tea
Afternoon Group presentations and findings 12pm Summary and issues 12:45pm Lunch and networking 1pm Afternoon presentations 1:35pm
Jake Moore Cyber crime unit, Dorset Police
Financial accessibility – the contribution of Wyvern Savings & Loans Thursday 8 th February 2018 Dave Martin
Budgeting – the Engage approach where you have virtual envelopes
For more information or to contact us www.wyvernsandl.co.uk/ 01305 268444 admin@wyvernsandl.co.uk 40 High East Street, Dorchester, Dorset DT1 1HN
Improving Digital Access Kay Wilson White
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