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Welcome Russell Thomson Head ad of C f Cus ustomer tomer - PowerPoint PPT Presentation

Oct 01, 2023 •272 likes •1.11k views

Welcome Russell Thomson Head ad of C f Cus ustomer tomer Operatio ations ns Welcome ome, , Housekeep eping ng Matters s & Agenda da Ite tems Agenda 10:00 Welcome by Russell Thomson, Head of Customer Operations

  1. Welcome

  2. Russell Thomson Head ad of C f Cus ustomer tomer Operatio ations ns Welcome ome, , Housekeep eping ng Matters s & Agenda da Ite tems

  3. Agenda • 10:00 Welcome by Russell Thomson, Head of Customer Operations • 10:10 Operational overview by Richard Millar, Director of Heritage, Enterprise, Sustainability & Operations • 10:40 Overview of Customer Operations by Russell Thomson • 11:00 Communications overview by Josie Saunders, Head of Corporate Affairs • 11:15 Update from Scotland Canals Boaters Group by Pierre Potel • 11:30 Update from Lowland Canals Volunteer Group by Ronnie Rusack • 11:45 Q&As • 12:30 Close

  4. Richard Millar Directo rector r of H f Herit ritage, age, En Enterpri prise, se, Su Sustaina ainability bility & Op Operations ations Operational Overview

  5. Scottish Government Funding Scottish Government have confirmed £10m grant to Scottish Canals for 2016/17 .

  6. Asset Management Plan One of The Most Unique ique Assets ets in in Scotla tland Key drivers • Ageing protected historic asset • Insufficient funding • Provision of a safe environment • Manage visitor numbers • Ability to plan and predict our future position • Ability to take strategic decisions to support long-term viability

  17. 23% serious fault or out of service + 64% reduced reliability

  18. Prediction of asset performance Replace Refurb Condition/Service Refurb Run & Maintain Run & Maintain Run & Maintain Life Span

  19. Prediction of asset performance Point where failure detected Corrective Maintenance- Reactive Condition/Service Short Timescales £££ Run & Maintain Preventative Loss of Routine Maintenance Maintenance- Time based Less predictive Service Programmed Condition based Variable rate 0% 100% Life Span

  20. Ideal canal asset investment model (inc major works and planned replacement & refurbishment) 20.00 18.00 16.00 Replace/R efurbish 14.00 Major Works 12.00 (Back Log) Minor 10.00 Works 8.00 Planned Maintenan ce 6.00 Fixed Costs 4.00 % Incr crea ease se 2.00 BEAMA - 'Contract Price Adjustment Dec 2015 Construction Repair and 0.00

  21. Revenue split by year 70% 60% 50% 40% Own Income GIA 30% 20% 10% 0% 12-13 13-14 14-15 15-16

  22. Total income 2015/16 Release of capital grant Interest 2% 0% Commercial income 22% Grant-in-aid 40% Retail income 13% Freight Income 1% Cost recoveries Third party contributions & sundry sales 20% 2%

  23. Commercial income 2015/16 SWD Premiums 4% Commercial Craft Licences Leisure Moorings 4% 11% Property Rents 25% Craft Licences 11% Bigg Regeneration This is the split of 14% the 32% of Own Income that is Utilities classed as 31% Commercial Income Insurance re-charges 0%

  24. Canal income & expenditure Lowlands Caledonian Crinan Transit/Short Term 11,816 210,864 189,912 Licences Long Term licences 29,732 29,412 25,678 Mooring Fees 180,459 223,852 85,994 Commercial Income 32,723 161,872 113,128 Total Boating 254,730 626,000 414,712 Income Total Expenditure 3,555,255 2,222,264 1,080,765

  25. Moorings breakdown Residential Leisure Waiting CANAL Moorings Moorings List Let Available Total Let Available Total CALEDONIAN CANAL 13 3 16 165 3 168 81 CRINAN CANAL n/a n/a n/a 62 6 68 5 LOWLAND CANALS 36 35 73 203 24 227 8 49 38 89 430 33 463 94

  26. Operational changes • Four day operations • Reduction in seasonals • Towpath upgrade

  27. Transits Forth & Clyde Caledonian Crinan Average 80 Average 1,100 Average 1,400

  28. Four day operating F&C west Transit of Forth & Clyde 2014 77 Vessels \income £8k 2015 49 Vessels \income £10k Costs 2014/15 (staff, vehicles, PPE, training) £231k Saving this season £65k of which £30k to be investing in channel clearing/ dredging

  29. Volunteering • Successful pilot with Re-Union • Partnership with LCVG & tSWT • SC staff to work with volunteers • New-look brand • Web page on SC site • Launch June 2016 (National Volunteer Week) • Photocall & press release • Recruitment target at least 100 new volunteers in 2016/17 • 50 work packages along Lowland Canals

  30. Dredging • £250,000 investment in plant & machinery • Year-long programme • Saved £30k on contractor costs • Tackling customer hotspots • Removed 1300 tonnes in 1 st month • Planning to remove 6000 2016/17

  31. Capital Investment • Dredging Equipment £170k • Fire Pump £40k Carron Dredging • Demasting Crane £65k • Weedcutting Equipment £180k • Refurbishment of Auchinstarry & Applecross Facilities £35k

  32. Towpath Investment I have enjoyed using the towpath for many years however over recent times though I have found they were pretty much out of bounds for 7 months of the year due to many large puddles and lots of mud. I was therefore delighted with the recent resurfacing of the towpaths between Polmont and Hallglen and I was wondering if any more towpath upgrades were in the pipeline heading east, such as from Polmont to Linlithgow….now that would be really good! 25.5km upgraded £4.4m raised £2.5m remaining to complete seas to sea and city to city Celebration planned for 250yr anniversary

  33. Lowland investment 2015/16

  34. Core Investment 1. Interior Works – Retail, Café, Conference 2. External Works – Activity Hub and Food 3. Boats – Tour Boats, Campbell Christie 4. Signage & Interpretation 5. Further customer attractions being considered A focus on items that create return on investment… Simultaneously work up a funding and investment plan for future years:

  35. Information Wall

  38. The Falkirk Wheel

  39. Bowling Harbour

  40. Bowling Harbour

  41. Glasgow

  42. Glasgow

  43. Russell Thomson Head ad of C f Cus ustomer tomer Operatio ations ns Overview rview of C f Cus ustomer tomer Operatio ations ns

  44. Scotland wide Caledonian Gairlochy Locks Cullochy Weir Inverness West Link Crinan Dunardry Bridge Assisted Passage Scheme

  45. Union Canal • Bank Repairs at Allan Park, Edinburgh • Signage maintenance and new signage (Tunnels, Aqueducts, Weirs and Bridges) • Creation of new visitor sites • Feeder/Weir and Reservoir Maintenance • Channel & litter management (Westerhailes) • Facility Block maintenance • Working with volunteers • Towpath Repairs • Offside vegetation and tree works – opening up the channel • Responding to Customer issues. • General maintenance works – repair to bollards, pontoon/jetty decking • Dredging (1,200t)

  46. Union Canal • Weed management – Bridge 40 near Philipston • Creation of new visitor sites (1) Greenbank 40m - finger pontoons nr old flight terminus (2) Woodcockdale 60m – Linear, some rings on towpath (3) Westside of Linlithgow 60m new rings o/s houses (4) Broxburn yard 30m – against wharf wall on towpath side (5) West of Ratho 40m - (6) Ashley terrace next to original 40m – renewed concrete hard edge

  47. Forth & Clyde Canal (East) • Offside Tree Management: Locks 4 -6, 8 towards 9, above Lock 20 heading west, offside commercial pontoons at Auchinstarry. • Towpaths side scrub & veg. management – opened up to allow two way traffic: e.g. Hillhead Bridge, Kirkintilloch to Twechar, Lock 20 to Bonnybridge • Power Washing of pontoons: Carron Sea Lock, Auchinstarry, Bonnybridge, Lock 16 and 20 • Refurbishment of the facility block at Auchinstarry – more to do (power washing o/s, painted, facia boards etc. • Weedcutting in the channel: Hillhead Bridge to the sealock. • New demasting crane at the Sea Lock • Silt removal at the sea lock

  49. Forth & Clyde (West) • Weedcutting • Repairs to Linnvale bridge – upgrade work to 5 other bascule bridges • Water Control • General vegetation and litter control works • Removal of abandoned jetty at Hugo Street • Red Bull Event • Installation of anti slip at Southbank • Towpath and island works at Bowling

  50. Monkland pipeline repairs Feed water from the Calder to feed the F&C at Pinkston Central Car Auctions – works identified pipeline was leaking Excavated to 9m depth at 3 locations SC staff maximised water feed from Townhead Reservoir – low water would impact on navigation Insertion of pipe liners and new access chambers Original target date Good Friday (24 th March) Feed originally restored on 24 th , water subsequently turned of due to problem with air valves, 6 replaced. Further complications with additional leaks, water entering excavations, so water turned of. Current Target is to fully restore flow 22/04.

  51. Maintenance & M&E teams

  52. Maintenance & M&E Teams

  53. Dredging • 1,300 tonnes by our own staff • None to landfill – TFW & Edinburgh Composting (400t) • Plan for ‘Summer Dredging’ - environmental challenges • F&C High spots (Twechar, Lambhill to Bowling – from end of May

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