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Welcome Caledonian Canal Customer Forum 2017 Agenda 10:30am - PowerPoint PPT Presentation

May 11, 2023 •430 likes •1.26k views

Welcome Caledonian Canal Customer Forum 2017 Agenda 10:30am Welcome 10.35am Operations Overview (Scotland) by Russell Thomson, Head of Customer Operations 10.55am Overview of Caledonian Canal Customer Operations by Ailsa Andrews,

  1. Welcome Caledonian Canal Customer Forum 2017

  2. Agenda 10:30am Welcome 10.35am Operations Overview (Scotland) by Russell Thomson, Head of Customer Operations 10.55am Overview of Caledonian Canal Customer Operations by Ailsa Andrews, Customer Operations Manager 11.15am Communications overview and Pricing Consultation by Josie Saunders, Head of Corporate Affairs 11.30am Growing a Tourism Business by Mark Smith, Head of Tourism & Destinations 11.45am Q&As followed by refreshments 12.30pm Ends

  3. Russell Thomson Head ad of C f Cus ustomer tomer Operatio ations ns Operatio ational nal Overvi rview ew (Sc Scotland land)

  4. Revenue split by year 70% 60% 50% 40% Own Income GIA 30% 20% 10% 0% 12-13 13-14 14-15 15-16

  5. Total income Release of capital grant Interest 2% 0% Commercial income 22% Grant-in-aid 40% Retail income 13% Freight Income 1% Cost recoveries & sundry Third party contributions sales 20% 2%

  6. Commercial income SWD Premiums 4% Commercial Craft Licences Leisure Moorings 4% 11% Property Rents 25% Craft Licences 11% This is the split of Bigg Regeneration 14% the 22% of Own Income that is Utilities classed as 31% Commercial Income Insurance re-charges 0%

  7. Canal income & expenditure Lowlands Caledonian Crinan Craft Licences (Nav. 38,283 263,555 168,355 Licence & Short Term/Transit Mooring Fees 151,643 193,724 84,425 Commercial Income 27,117 208,970 127,396 Total Boating 217,043 666,249 380,176 Income Total Expenditure 2,845,387 2,196,064 1,051,520 Capital Spend

  8. Top 20 Assets 1 11 Ness Weir Refurbishment Crinan Canal: lock gates 2 Tomnahurich Bridge M&E 12 Caledonian Canal: Lock grouting Upgrade 3 13 Avon Aqueduct 19 Caledonian Canal Leakage Repair 4 Linlithgow Embankments 14 Crinan Canal Leakage Repair Leakage Repair 5 Muirtown Bridge M&E 15 Lowlands Canals Leakage Repair Upgrade 16 Ardrishaig Swing Bridge 1 - M&E 6 TFW Site Works repairs 7 17 Oich Weir Kytra & Cullochy Locks, Weir and Reach repairs. 18 Manual Bascule Bridge 8 Ardrishaig Lock 1 - 3 Refurbishment Works 9 19 Twechar Bridge 17 Lowlands Bank Protection Works 10 20 Bonnybridge Bridge 10 Lowlands Canals: lock gates

  9. Emergency Preparedness

  10. Linlithgow Embankment Study

  11. Linlithgow Stop Planks & Safety Gates New stop planks and safety gates on Union Canal at Preston Road, Woodcockdale, Manse Road Basin, Wilcoxhome, and Battockbridge

  12. Linlithgow Embankment Study

  13. Ness Weir Due to continued scouring of the weir structure, we are developing a solution to provide a robust weir structure to protect Inverness

  14. Ness Weir Service Weir Overflow Weir

  15. Ness Weir

  16. Ness Weir Before After

  17. Ness Weir

  18. Scotland-wide Lowlands • Linlithgow Embankment • Veg Management • Towpath Upgrades • Masonry Repairs • Water Control • Weed Management • Dredging Crinan • Continuation of Yot Spot Assisted Passage • Refurbishment of pontoons • Crinan Facility Block • Tarbert pontoons to Crinan Rings • Marketing to flotillas • Towpath upgrades • Bridges • Repairs and veg management

  19. Towpath Upgrades

  20. Bowling Harbour

  21. Bowling Harbour Harbour wall before

  22. Bowling Harbour Harbour wall after

  23. Bonnybridge & Twechar Bridges

  24. Monkland Canal (Forth & Clyde West Team) Extensive weed cutting on the Monkland Canal using the truxor weed cutter with the new implement. Actually rips the weeds out / folds back rather than lifting and cutting.

  25. Monkland Canal (Forth & Clyde West Team) Both open sections of canal have been worked on but the section between Woodhall intake sluices and Cairnhill Weir has been totally opened up. The canal hasn’t been this wide since it was last dredged in the 1980’s. This is the main feed for the Forth & Clyde Canal

  26. Volunteering

  27. Volunteering September 2016 – March 2017 Partners

  28. Volunteering Works have included: • Painting locks • Litter Picks • Veg Clearance • Survey work for NGIWMS • Falkirk Wheel • Ratho & Auchinstarry • Lochrin

  29. Inverness West Link Phase 1: 2016 – 2017/18 Phase 2: 2019 – 2021 Winter closure December 2020 – March 2021 Summer ( 2 days ) closure – Date set and communicated well in advance

  30. Speed of large craft

  31. Ailsa Andrews Cus ustomer tomer Operation ations s Man anag ager er Operatio ational nal Overvi rview ew – Cal aledon edonian ian Can anal al

  32. Caledonian 2016 / 2017 • 1170 visitor licences sold 3% down on 2015 / 2016 • Income down 9%to £235,515 but approx. same as 2014 / 2015 • 71% visiting boats from Britain • 29% from elsewhere – Norway, Germany, Holland, France, Sweden etc • USA, New Zealand, Australia • c150 long term berth holders – slightly fewer overwinter than 2015 / 2016 • 19 commercial operators brought £209k, increase of 27% on 2015/ 2016 • 1530 registered paddlers on Great Glen Canoe Trail 21% down on last year

  33. World Canals Conference

  34. Clachnaharry Gate Lift

  35. Aberchalder Swing Bridge

  36. Middle District • Fort Augustus ram pit covers • Refurbished transit pontoon at Laggan Locks & new jetty for Eagle barge • Redecked Cullochy pontoon • Filming for ITV drama series ‘The Loch’ • New pontoons for Cruise Loch Ness’s new boat • Scrub cutting • Canoe Trail slipway repair

  37. East District • Clachnaharry lock gate refurbishment • Dochgarroch Boat Lift Oct / Mar • Pontoon redecking at Dochgarroch • Redeck Clachnaharry Sea Lock reach jetty • Replacement fencing rails at Dochgarroch East

  38. West District • New transit pontoon installed at Banavie Top • New marine fuel tank at Corpach – doubled fuel capacity • Scrub clearance and chipping • Pothole repairs • Fencing repairs • Repainting all facility blocks

  39. Maintenance Team • Clachnaharry Sea Lock gates refurbishment • Aberchalder Bridge breakdown resolution • CCTV at Seaport Marina • Renovated power packs at Neptune’s Staircase • LED floodlighting at Seaport, Cullochy, Kytra • Muirtown swing bridge gear box replacement • Gairlochy swing bridge – traffic damage repairs • Shore power bollard repairs

  40. The season ahead • Ness Weir upgrade project c£1.5m May – Sept • Hire fleets very busy – Great Canal Journeys • Pontoon redecking programme continues throughout canal • Construction of new wharf for Jacobite Cruises • New public toilets at Dochgarroch • Scottish Highlander’s sister barge arriving • Filming for Channel 4 series

  41. Thomas Telford Corpach Marina

  42. Josie Saunders Head ad of C f Corpor orat ate e Af Affai airs rs Communi mmunications ations Overview rview

  43. Pricing consultation Response published 14th February 2017 2% 4% 8% 32% 14% 40% • Residential 32% • Leisure 40% • Transit 14% • Groups 8% • Commercial 4% • Other 2%

  44. Pricing consultation Weighted issues and developed response Raised comparable marinas and cost of renting 2 bed flats with Gerald Eve 721 Leisure - Not benchmarked against English issues marinas Residential - 2 bed flat rents reflect market and are not in direct comparison 16 categories

  45. Outcomes • Gerald Eve/GVA’s recommended prices will be adopted • Mooring costs will not increase by more than £100 per year, plus inflation • Inflation set by CPI • Standardised Terms & Conditions • Monthly/upfront payment – same price • No mooring transferred with boat sale • Security of tenure for residential customers = min 1 year agreement • Five yearly review

  46. Outcomes Changes introduced 1st June 2017 and 1st April thereafter Full price implemented if £100 or less Phased price increases limited to £100 pa plus CPI (1.6% in 2016) 20+ years for some customers to reach Gerald Eve’s recommended price

  47. Outcomes Navigation licence remains £195 + CPI Transit licence cut by 25% on Lowlands 25% discount on transit fees for charities’ non commercial activity Facilities Charter by Sept 2017 User operations of locks & bridges policy by April 2018 Letters issued in March

  48. Outcomes Navigation licence remains £195 + CPI Transit licence cut by 25% on Lowlands 25% discount on transit fees for charities’ non commercial activity Facilities Charter by Sept 2017 User operations of locks & bridges policy by April 2018 Letters issued in March

  49. 2016 World Canals Conference 355 delegates 84 speakers 25 countries 4 days 1 app 1 awards ceremony Cost-neutral

  50. What happened… What delegates said… Speakers rated WCC 2016 4.3 / 5 overall rating 4.6 / 5 355 delegates 84 speakers 25 countries 4 days 1 app 1 awards ceremony Cost-neutral Networking Social aspects 4.2 / 5 4.6 / 5

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