Welcome Welcome Everyone. My name is Cheryl San Juan and I have had the pleasure of managing the Refugee Clinic at Mosaic for the last 5 years. I am delighted to be your emcee for today’s All Staff Meeting. 1
Land Acknowledgement I realise many of you are seeing this for the first time, and every journey begins with a single step. From this point forward, and in accordance with the recommendations from the Truth & Reconciliation Commission, we want to pay homage to the indigenous heritage of Canada. Taking time for Land Acknowledgements is just one of these recommendations, and in keeping with this I would like to begin our event by acknowledging that here in Calgary we are on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Siksika, the Piikuni, the Kainai, the Tsuut’ina, and the Stoney Nakoda First Nations, including Chiniki, Bearspaw, and Wesley First Nation. Calgary is also home to Métis Nation of Alberta, Region III and we wish to acknowledge and welcome Indigenous and Métis visitors to Calgary. In the end we are all Treaty people and reconciliation is the hope for the future. Land Acknowledgement Resources: 2
University of Calgary: https://www.ucalgary.ca/indigenous-strategy/resources/territorial-acknowledgements [1] Siksika is pronounced “Sik-sik-a” (please use the short i for both vowel sounds in pronunciation) [2] Piikani is pronounced “P ē -gun- ē ” (please use the long e for both vowel sounds in pronunciation) [3] Kainai is pronounced “K ī -n ī ” (please use the long i for both vowel sounds in pronunciation) [4] Tsuut’ina is pronounced “Soot’ ina” (Please use the long o and short i for the vowel sounds in pronunciation) [5] Chiniki is prounounced “Chin-i-kee” (Please use the long i for the last vowel sound and short i for the first two vowels) Calgary Foundation (video): https://www.youtube.com/watch?v=7re1r0FY- 4Y&feature=share&fbclid=IwAR30X3X4z0LyXLrfBZ3RUgHKw4isKfE6BCh9_FlcpIve4 3emkk_sT3JY9qU 2
Agenda This is our agenda for today and we are very pleased to have our HSAA Representative Michelle Bogdan here with us as our guest. 3
Welcome & Who We Are I would like to begin our program today by looking at Who We Are here at Mosaic. An organization is a composition of it’s people, the values and standards we hold ourselves to individually and collectively. For me, perhaps like many of you, after several years in acute health care, what drew me to Mosaic was the grass roots approach to understand & meet the needs of our local population Why I continue to be part of Mosaic and stand here today alongside you is the people, the population we serve our fluidity and ability to tailor our service delivery. It is truly our collective efforts, Clinical and Non-Clinical which are contributing to tangible, positive effects on population health across east Calgary. 4
Who We Are Let me continue that train of thought by acknowledging that our Mosaic name is truly reflective of ourselves and the communities we serve. We currently deliver care in nearly 30 languages, which is truly incredible! 5
Who We Are At the heart of our efforts are Our Patients. As of the end of this last year, we had over 350 thousand patients linked to a family doctor within Mosaic PCN and over 50 thousand+ patient visits took place. 6
Who We Are Visits for patients like Bill. I have a short video here of Bill, a Mosaic patient living with diabetes who was so grateful for the care he received from his TEAM that he sent a letter to the clinic expressing how their care impacted him. That letter prompted us to invite Bill to speak at our Data to Decisions events recently about his experience with Mosaic, and here is a part of what he shared. 7
Who We Are His TEAM. The impact that his team made on his health and his family. Let me share a second short video now, where Bill talks more about this TEAM. 8
Who We Are As Bill notes, our members like Dr. Kim are at the epicentre of this care and our patient medical home, and we now have over 350 members and 110 clinics associated with Mosaic. 9
Who We Are Their TEAM, which Bill spoke about so fondly in relation to Nurse Sharon Parmar, and the relationships and trust that our members and health care professionals exhibit has lasting impacts on our patients. Bill’s story is just one of the 50 thousand from this year, and all of these experiences would not be possible without all of you in this room. As of 2018, we have a total of 190 staff at Mosaic, 80 percent of whom are Clinical Health Care Professionals and 20 percent of whom are Non-Clinical Team Members providing better health for all every single day! 10
Who We Are So to each and every one of you – YOU make all of this happen. And on behalf of the Mosaic Leadership Team and Boards WE thank you. I would now like to invite our Executive Director Nicole Gleeson and our Medical Director, Dr. David Oliver onstage to speak to Where We are Going over the course of this year. 11
Where We’re Going & How We’ll Get There (Nicole Gleeson, Executive Director) Thank you so much Cheryl and congratulations on your next exciting challenge within Mosaic as our manager of Attachment, Transition and Integration. We all share something in common, our passion and dedication to enacting our mission, vision, and values. That means, improving better health for all and working withal of our communities to do so. It is really difficult to say no. what that has lead to is all of us feeling that we are just doing so much and not enough at the same time and we all share that. And we have face very exciting rapid growth and I think we can all be so proud of what we have accomplished but that has not come with out its growing pains and in the words of someone that isn’t in this room today but that has lead to some very difficult growing pains and I feel like are in the awkward teenage phase. I can assure you that I have witnessed the evolution of this work and what that will actually mean to you; how do you know when you are going to see and feel that we have a strategy and we have tactics to map that that’s going to feel like we are not giving you mixed messages. That if you talk to one manager you don’t get a different message from another; that if you talk to your manager and then see your director that you don’t get a mixed message; you are going to see alignment, you are going to see improved communication, and in fact you should 12
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