WELCOME DOG WALKERS ANNUAL MEETING-2017 3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org
Tonight’s Agenda Stats-Year to Date • Humble & Kind: Responsibilities & Service w/ Merri • From Intake to Adoption w/ Behavior Team • A Look at Playgroup “ Rockstars ” w/ Behavior Team • Myths/Facts of Dog Training: How Dogs Learn. w/ Angela • Q&A • Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
STATS: A LOOK AT 2017 3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org
2017 YTD Stats as of September Dog Care Hours: 15,779 (+3.8%) • 2016: 15,199 • Play Groups: 481 • 2016: 291 • Walking: 7,199 • 2016: 7154 • Blue Dot Walking: 2,534 • 2016: 2,689 • Holding Walking: 1,838 • 2016: 1,539 • Headstart: 730 • 2016: 868 • Pack Hikes: 900 • 2016: 815 • Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Intake & Adoptions-YTD Intake • 2016: 1,732 • 2017: 1,992 • +15.0% • Adoptions • 2016: 1,242 • 2017: 1,567 • +26.2% • Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Live Release Rate “Save Rate” 2016: 96% 2015: 94% Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
HUMBLE & KIND RESPONSIBILITIES AND SERVICE w/ Merri Some content adapted from “Animal Friendly - Customer Smart” by Jan Elster 3100 Cherry Hill Road | Ann Arbor, MI | 48105 3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org (734) 662-5585 | www.hshv.org
The Responsibility …code of ethics and conduct The Service “customer” …basic needs and principles
Code of Ethics & Conduct Even if you disagree Courtesy, sensitivity, consideration & compassion Good judgement within scope of authority Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Code of Ethics & Conduct Communication Verbal & non-verbal Listen and do not judge Can you hear me “meow”? Judgy gotta judge … Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
“Customers” = People Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Basic “Customer” (people) Needs Every “customer” needs to Feel WELCOME – acknowledged and warmly received Feel IMPORTANT – valued and significant Feel COMFORTABLE – physically and emotionally – will they be helped and not judged Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
MEETING those Basic Needs Let’s start with our Code of Ethics & Ten Principles Feel WELCOME – Make eye contact, say hello Acknowledge people Be courteous, polite Go the extra mile! Remember being the “new guy” Be inclusive Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
MEETING those Basic Needs Feel IMPORTANT – Listen! And identify needs. Be respectful Make each person your focus, avoid getting distracted or interruptions Recognize your scope of authority and theirs Say Thank You Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
MEETING those Basic Needs Feel COMFORTABLE – physically and emotionally – Show ‘ em the ropes Where the supplies are Share your favorite animal Educate! Don’t judge or make assumptions. Help with understanding the process. Empathy! Acknowledge their position or feelings. Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
The words we use: Avoid Anger Switches “You have to…” “It would help, if you…” “I find it easiest to …” “You failed/forgot to…” “What we need to do is …” “Next time …” “You should/n’t…” “Last time I …” Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Why can it be so HARD? We know WHO, WHY and essentially HOW. So let’s talk about why it can be so hard! Our “business” is different and influenced by Emotions about animals Differing values about animals and their behaviors Challenge of being service oriented while putting (or trying to) animals first. Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Filters & Assumptions 1 st – it is human nature! Filters “shade” how we see and deal with people … a thin layer of assumptions, stereotypes and prejudices. We have spent our entire lives acquiring filters. It is a challenge to be objective, remove the “shades” and give each individual a fresh start. Consider, reflect & take-aways … Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
FROM INTAKE TO DOG ADOPTIONS w/ Kyle & Tareasa 3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org
It All Starts with Intake Why they came to us • Owner/Guardian • Surrender Return • Stray • Seized Custody • Holding Period • 1 day • 4/7 days • Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
A Look at Behavior Assessments Formal Behavioral Assessment • SAFER Test • Who we assess? • Why we assess? • How we assess? • Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Behavior Assessments Continued… Things we all do • Look • Sensitivity • Tag • Toe • Dog • Things you should never • do Food • Toy • Rawhide • Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
What Comes After An Assessment Pending Vet Check • Behavior Treatment • Fearful Dog • Resource Guarding • Dog Reactivity • What it tells us • Adoption • Recommendations Adoption Restrictions • Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
PLAYGROUPS A Look at Some of the “ Rockstars ” of 2017 3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org
Cookie & Wally Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Roscoe & Trapper Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Brutus & Aleu Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
From HSHV to “Home”…Tanner From Playgroups, to Walking, to Headstart, to Pack Hikes, to Read to Calm, and our other enrichment programs…VOLUNTEERS make the difference. Thank you! Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
MYTHS/FACTS OF DOG TRAINING: HOW DOGS LEARN w/ Angela 3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org
My Role at HSHV New role on HSHV Behavior • team On-site twice weekly to • work with dogs and consult with staff Offering behavior consults • to foster homes and adopters Leading Level 2 and Level • 3 Volunteer trainings Offering continuing • education session for volunteers – new series starting this winter ! Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Myths and Facts About Dog Training and Behavior Angela Schmorrow, CPDT-KA
What is a myth? “An idea or story that is believed by many people that is not true” (Merriam -Webster) “A story that was told in an ancient culture to explain a practice, belief, or natural occurrence” (Merriam-Webster) “A story without an author that is passed along and is usually intended to teach a lesson, or something that is untrue .”(YourDictionary.com)
What are the “stories” we tell about dogs?
“Loyal” “Innocent” “Only want to please” “Unconditional Love” “Noble” “Affectionate” “Devoted” “Faithful” “Non - judging” “Dedicated” “Protectors” “Intuitive”
But what do we say about training dogs? . . . “Your dog needs you to be the pack leader.” “My dog thinks he’s the “alpha.” That’s why we are having problems.” “If you feed your dog before you eat/let him go through the door in front of you/let him sit on the couch/let him pull on leash, etc., he will think he’s dominant” “Dogs need to know who is the boss.” “Dogs need discipline.” “I need to learn how to be the alpha so my dog will behave.”
So which is it? Are dogs our loyal, devoted, faithful companions who love us unconditionally? OR Are they power-seeking parasites who want to take over our homes and force us to do their bidding, and we need to keep them under control by exerting our dominance? How can we believe these things simultaneously?!? What are we to believe?
Let’s talk about dominance . . . Much of our culture’s training “knowledge” has historically been based on the assumption that we need to be dominant over our dogs. Is this a helpful concept? Does it have anything to do with training and living with dogs? Let’s consult the science . . .
What do we know about dogs? They are scavengers and predators So . . . they: Follow their nose Chase moving objects Grab, chew, shred, and dissect real or pretend “prey” Dig Rummage around in (and eat) gross things Any of these behaviors familiar?
Recommend
More recommend
